Darlac have not replied to my email , nor my enquiry on Darlac's website. I need to replace a broken spring in the handle of our Darlac Telescopic Cut 'n' Hold Snapper – but they show no int... See more
Company replied
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See what reviewers are saying
Hi there. I'm happy with your sprinkler and have used them previously. A problem though - I'm using stream water (less than 2 foot head) continuously and, after a few months, organic matter coats th... See more
I utilised a couple of National Garden Gift Vouchers to buy my first tool - a lopper, which has a powerful design, which attached to a 5 metre extending pole. It meant that I can now avoid climbing a... See more
I have owned a pair of heavy duty ratchet mechanism loppers for some time now - five, maybe six years. Recently I needed spares and contacted customer services. I was blown away by the prompt helpful... See more
Company details
About Darlac
Written by the company
The Darlac Tool Company was founded in 1963, and since then has built a reputation for quality, service, and value for money. After years of new and innovative product introduction, with many ideas suggested by consumers at garden shows throughout the country, Darlac now has one of the widest ranges of pruners, hand tools, and watering equipment available to the gardener today – all backed by a dedication to quality.
Contact info
United Kingdom
- 01753 547790
- darlac.com
4.0
Great
136 reviews
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Great service, long lasting quality.
Great service, delivered in excellent packaging as well. The new 'basket head' attachment slid so easily and locked into the original extension pole the latter which is over 15 years old and shows it pays to get the best for the longer lasting and has renewable replacement parts.
September 3, 2023
I have purchased Darlac items from…
I have purchased Darlac items from garden centres before but this time directly from the company. Very easy to do, quick delivery and great quality product.
September 3, 2023
No problems with ordering or delivery
No problems with ordering or delivery. Helpful instructions with it.
August 30, 2023
Great
Great, quality products at a reasonable price and was a speedy delivery. I’m a gardener and love Darlac tools and would recommend to anyone :)
August 28, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor product and bad customer service.
The DP577 SpiralFlow Hosepipe is prone to springing leaks caused by holes or splits in the plastic. I bought a second one which lasted a week before becoming unusable. I wrote to Darlac but no rely. I posted a negative review for the product but they disallowed it.
September 4, 2023
Unprompted review
Reply from Darlac
Thank you for your contact information, We have sent you an email so we can resolve this for you. Kind Regards, Customer Services.
Darlac pruner nead
Quick service, very well packaged and caring for garden tools insert booklet was a nice touch
August 26, 2023
Darlac 3-arm sprinkler
Hi there. I'm happy with your sprinkler and have used them previously. A problem though - I'm using stream water (less than 2 foot head) continuously and, after a few months, organic matter coats the inner workings and slows the spinning (eventually stopping). Can you recommend something to clean it? (not WD40 - that doesn't work in this situation).
August 25, 2023
Prompt delivery and well packaged
August 21, 2023
Ideal!
Seen on a YouTuber I follow Flawless Cleaning and can highly recommend the tools for saving your back. Leaf claws are particularly well made.
August 19, 2023
Good Service
Good Service. The gardening implements I ordered arrived quickly and well-packed They are of good quality and in daily use.
August 18, 2023
Very prompt delivery
Very prompt delivery. Arrived at given time. Gift for a 93 year old friend who is very impressed. Thank you
August 14, 2023
Despite the original order being wrong…
Despite the original order being wrong this was rectified by your helpful customer service dept.
August 10, 2023
Replacement blade
I needed a replacement blade for a cut and hold pruner
what a surprise when I was told there was no charge most impressed with the service well done Darlac try getting this service from Felco!
August 10, 2023
Unprompted review
Ordering online was easy
Ordering online was easy. Items arrived within 3 days. Good service.
August 5, 2023
Order was delivered in good time
July 29, 2023
I followed the link from Ben at…
I followed the link from Ben at Flawless Cleaning’s YouTube page as I had seen the leaf grabbers in use in his videos and realised they were just what I needed for my garden, which is currently undergoing a makeover. They are just the job and I couldn’t be more pleased. Thank you
July 29, 2023
I usually buy my pruners at flower…
I usually buy my pruners at flower shows but having lost a pair in the border I sent straight to Darlac.
I bought replacement snippers. Darlac were very prompt in sending and a good price. Probably as good as show 'specials'.
The little handbook of how to sharpen snippers etc is extremely useful. Please give these out with every pair.
Of course I would buy Darlac again.
July 27, 2023
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