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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items look even better than advertised and are unique. Many people highlight the competitive pricing, finding great value compared to other retailers. The delivery service is frequently commended for its speed and efficiency, with items arriving promptly and exceptionally well-packaged. However, some customers experienced issues with damaged items upon arrival, despite clear "fragile" markings. A few others mentioned receiving products that did not match the online description, or had concerns about the size of certain items relative to their price. There were also isolated reports of missing items from orders or difficulties with the return process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as excellent, unique, and good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great quality of... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, prompt... See more

Price

Users describe positive interactions with price. Many customers found great quality products at good prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the teak root placemats and coasters. Got to say they look even better than in the image online. So pleased and look amazing on my breakfast bar. Really good quality, speedy delivery and pos... See more

Rated 5 out of 5 stars

Ordered and received my goods promptly.Great quality at great prices. Excellent products.Customer service from the company was excellent and they kept me informed about my purchases every step of the... See more

Rated 5 out of 5 stars

Unfortunately my parcel turned up damaged. The box clearly said Fragile all over in sticky tape but I could tell it had been thrown about.Sadly when I opened it my little mouse bird feeder was broken.... See more

Rated 5 out of 5 stars

My cutery sets without any issues they were very well package and delivery quite quickly. I don't think anyone can improve on the service that I recieved, I will certainly recommend Darthome to frien... See more


Company details

  1. Home Goods Store
  2. Decoration and Interior Design Store

Written by the company

Welcome to Darthome. Shop the latest season trends for homeware here. Browse our full range of home decor, furniture, garden accessories, kitchenware, lighting, bathroom accessories, living room storage and kitchen storage online now. Get free delivery on all orders over £50 and order before 1pm for same day dispatch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and products

I have used Darthome twice now and both times I have received very well packed items which I have been delighted with. In all cases, they have been the best on pricing for same products from elsewhere. I would highly recommend them. Also be assured, customer service puts things right when things go wrong - a very rare thing these days - but equally just as important as the goods.

June 25, 2025
Rated 5 out of 5 stars

Outstanding service

I want to express my sincere gratitude to the company for their excellent service! I made a mistake in the delivery address, but the team responded quickly, paid close attention to the situation, and did everything they could to ensure the package arrived on time and at the correct location. It’s such a pleasure to deal with responsible and caring people. I’d also like to highlight that the product is of excellent quality and fully met my expectations. Thank you for your professionalism, attentiveness, and outstanding service!

May 28, 2025
Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous. A great pair of statues. Heavy. Good quality. Really detailed. Just gorgeous. Delivery was superquick and the packaging excellent. Highly rated all round.

May 27, 2025
Rated 5 out of 5 stars

Excellent customer service

Unfortunately my parcel turned up damaged. The box clearly said Fragile all over in sticky tape but I could tell it had been thrown about.Sadly when I opened it my little mouse bird feeder was broken. The reason I am giving this 5* review is the customer service was spot on. They replied to my email straight away and offered to send an alternative as it was now out of stock. I requested a refund and this was arranged quickly. The lady was really polite and apologetic.

May 27, 2025
Rated 5 out of 5 stars

Great customer service from Wendy

Item out of stock on website, I emailed company directly and received an immediate reply confirming stock back in, with helpful link to website. Great customer service from Wendy, have ordered item and very happy.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

the products I ordered are of …

the products I ordered are of excellent quality at very
competitive pricing. Note with Internet a firmly established method of conducting Commerce, there are
many possible Customers not fully adapted to
this

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a mirror which was too small

I bought a mirror which was too small, according to their return policy they provide a return label if the return is accepted: which again is wrong, although I requested a return label it was not created. I spent £3.90 for returning the mirror and they are offering me £19 instead of £22 I paid for the mirror and refusing the return fee.
I will be filing a legal claim against this company for fraudulent activity as a lawyer it will be easy for me to prove that. They didn’t even bother to refund me only after I opened a PayPal case after almost a month.I attached your reurn policy and that you provide QR codes so please do not send misinformation! Why did you ask me if I had returned it back by tracking which you weren’t even giving to refund and would have cost me £8 ? No refunds issued for £3.90 standard return and no refund for shipping, loss of £6.90 in total is a rip off regardless! I managed to get a beautiful hand made heavy bigger framed mirror ( from Bali) with beautiful mirrored colours on the wide frame from eBay new for half the price and free delivery and return irrespective of whether you found it small, large or was not suitable .

April 30, 2025
Unprompted review
Darthome logo

Reply from Darthome

Thank you for your feedback. We're genuinely sorry to hear that you're unhappy with your experience.

To clarify, our returns policy states that we do not offer a free returns service for unwanted items, and as such, postage costs are not included in the refund. This information is available on our website and included with our returns instructions.

Unfortunately, the item was returned without any order information, which meant we were initially unable to process the refund as quickly as we usually would. Once the PayPal case was opened and we could identify the order, we issued a full refund for the product cost in line with our policy. However, we understand that this was frustrating and sincerely apologise for the delay.

We will be reaching out directly to ensure this matter is fully resolved and that you feel heard and supported.

Kind regards,
Darthome Limited

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