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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique and attractive designs, finding the colors vibrant and the patterns artistic. Some reviewers are pleased with the fit and comfort of the clothing, with several expressing satisfaction with their purchases and an intent to order again. The ordering process is generally described as easy and user-friendly, with many finding it straightforward to place an order. However, some people were dissatisfied with the product quality, noting that items often do not match the images online, are made from cheap polyester despite being advertised as cotton, and have blurry prints. Delivery times are frequently criticized for being long, with some orders taking several weeks to arrive, and tracking information can be inconsistent. Additionally, the return policy is a significant concern, as customers report difficulties with returns, often needing to send items to China at their own expense, making the process impractical.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding the... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process itself easy and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult and misleading.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product range is beautiful. I struggled to pay with PayPal as kept being redirected and losing the original page, but Gpay worked fine. I have ordered previously and found the products took... See more

Company replied

Rated 4 out of 5 stars

Attractive design and Japanese patterns. Tried to find the long necklace pictured with the tops that I ordered, but apparently you do not sell them. You should. I'm sure that I am not the only custome... See more

Company replied

Rated 4 out of 5 stars

I ordered before I read these reviews. So I didnt know what to expect or if anything was even coming! Their tracking worked and was updated almost every day. Similar to Shein. One order took 3 weeks t... See more

Company replied

Rated 4 out of 5 stars

I'm looking for something different. I found several pieces I liked. Will probably order again from you once I see how the size goes.

Company replied


Company details

  1. Women's Clothing Store

Written by the company

The brand was founded in 2021, and since then Dashingsoul has been dedicated to provide some of today’s most exciting and edgy fashion apparel to consumers worldwide. We launch over 200 new products a week, so you can purchase the latest models at appealing prices. We make fashion accessible, so every lady across the globe can get the wardrobe of her dreams.


Contact info

3.4

Average

TrustScore 3.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Love the Japanese art designs

Love the Japanese art designs. I had to ask where your sizes were explained because I didn't scroll down far enough. (Guess that's really on me.) I had to check out twice because the first time never finished the purchase despite refreshing the screen several times.

November 19, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer,
Thanks for your feedback.
If you have any question. Please contact us via Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! My order has just arrived and the quality is terrible. I ordered several t-shirts, a couple of hoodies and a long sleeved top. On all of them the gorgeous prints I was so excited about are blurred and on one item part of the pattern is missing. They don’t look anywhere near as good as the pictures on the website. The stitching is terrible and on the hoodies the seams are stiff inside so they rub the skin. They are all printed on the same cheap, extra shiny polyester so they all look like blurry football shirts. The fit for female tops is terrible as they are sewn like men’s t-shirts and the sleeves are completely different than the pictures, being long t-shirt sleeves rather than cap sleeves (you can’t roll them like they are on the website as the white inside of the polyester and the bad stitching can then be seen). There is no elastic in the waist or sleeves of the hoodies so they are uncomfortable and hard to get on. Lots of reviews on here say returns are a nightmare so I’m not holding out much hope. Lesson learned, don’t just look at the reviews on websites, check elsewhere!

*Update: I emailed the contact details provided on the website and below and have not yet received a reply.

November 18, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Do not buy!

Do not buy!! Poor sizing and bad customer service. Bought 2 items of the same size M, one is too small (literally struggled to get by over my head), the other is too large like a trash bag. Contacted customer service who claimed that’s not a manufacturer issue and would be buyers’ responsibility to pay return shipping or take a $5 credit. Seriously?!

September 30, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Almost a scam

I wouldn´t say it´s a scam because garments arrived at home in time, but everything was like a joke. Nothing to do with the pics they show. Very bad materials and quality. Everything made of shinny cheap polyester instead of cotton. Printings are awfull

November 11, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Don't buy!

Agree with much of what I've seen in other reviews. Material is not good and the prints look bad in person. I bought a pullover hoodie and the material has no stretch at all - not even around the wrists and waist making it rigid and not very comfortable.
Website makes it sound like you'll be able to return or exchange easily - but don't believe it!! They tried to talk me out of the return and they ship from China - shipping you have to pay for to return.
Garbage product.

September 2, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Complete and total SCAM....Do NOT buy…

Complete and total SCAM....Do NOT buy from them

November 4, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 4 out of 5 stars

Great discounts, more details please

I enjoyed the tiered discounts policy.
Would be even better is the sizing is compared to UK sizing. E.g. Is a size S equivalent to a UK size 10-12 or 12-14? Please also give more details about the fit. Has the item been designed to be fitted or loose? Words such as 'casual' are ambiguous, as they can refer to either the style or the fit. Finally, if you could please include the cost of standard postage costs to the UK, if the threshold for free postage is not reached. Please do not take the above as crticism. I have given constuctive feedback that will help to increase your UK shopper sales. If UK shoppers are unsure of the fit or postage costs, they are more likely to shop on a UK website.
I was so impressed by the designs that I have taken the risk that they will fit me, but I know many who would not. I am really looking forward to receiving my order.

October 28, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer,
Thank you so much for your suggestion.
We sincerely apologize for the inconvenience that we caused.
We will improve our service to let you have a better experience in the future on our website.
If you have any questions, do not hesitate to contact us.
Hope you have a nice day.

Rated 4 out of 5 stars

It was easy to order

It was easy to order. Would like to know how long it would take to get to me.

October 26, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer,
Thank you so much for your love and support! It’s our great pleasure to serve you!
If you have any question. Please contact us via Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Thanks for your understanding.
Wish you a great day!

Rated 5 out of 5 stars

I liked the available designs

I liked the available designs. I'm most sincerely hope the fabric is not a cheap print of the print.

October 25, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Website super strait forward

Website super strait forward, easy buying process. I can’t wait to receive my sweatshirt! I will leave a review for this product once received. Thank you! 😊

October 24, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 4 out of 5 stars

I had difficulty choosing the colour…

I had difficulty choosing the colour hat I wanted. I am hoping the hats will both be pink although the picture is of a white hat.

October 24, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear Valued Customer,

Thank you for your feedback regarding the color selection of the hats.

We have updated the image on our website to reflect the correct pink color for the hats. You can be assured that you will receive the pink hats as requested.

We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact us at contact@mail.dashingsoul.com.

Thank you for your understanding and patience.

Rated 1 out of 5 stars

COMPLETE SCAM

The package never arrived. I contacted them and they promised a refund if I provided a document from the carrier confirming that they delivered it (already silly, since we all had a tracking). For a month of back and forth they were not satisfied with the documents I provided because they didn't use EXACTLY the wording they wanted. Eventually they accepted the document and said they would start an investigation that would take "few business days". That was 16 days ago. This company is a COMPLETE SCAM.

October 22, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear Irene,

Thank you for bringing this to our attention and for your continued patience.

We sincerely apologize for the ongoing inconvenience and frustration caused by this situation. We understand your concern and are taking this matter seriously.

Unfortunately, the investigation regarding your package is still ongoing, and we have not yet received any feedback from the carrier. We understand that this is far from ideal, and we deeply regret the delay.

Please rest assured that we are actively following up on this matter. As soon as we receive any updates, we will notify you immediately and take the necessary measures to resolve this issue, including processing any refunds if applicable.

Your understanding and patience are greatly appreciated during this time. If you have any further questions or concerns, please do not hesitate to contact us via contact@mail.dashingsoul.com.

Rated 1 out of 5 stars

Complete scam

Complete scam. Never got product, and now I have a bunch of spammy paypal emails. I should know better than to buy cute-looking stuff off Fbook. Shame on me

October 21, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Fraudulent company

If I could give zero stars I would. This company is a fraud. They never sent my full order. They strung me along like they were going to. When I disputed it with my credit card company they lied showing they had delivered one correct item claiming it was the full order. They blocked my email so I could not communicate with them. They had no intention of making it right. Do not do business with them! Buyer beware!

September 15, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Scam don’t buy!

Scam don’t buy!

October 4, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 2 out of 5 stars

SCAM! A month after my purchase they are trying to use my credit card to buy other things!

A month after purchasing shirts from this website they are attempting to use my credit card to purchase other things! Luckily I used a virtual card but my credit card company advised me to remove "dashingsouls" access to my virtual card...so its specificly this company!!! SCAM!!! They did send me the product I requested but the cut was terrible and odd. The fabric was terrible and odd and it shrinks every time I wash it....and it's mindblowing they are trying to use my credit card a month later.

October 18, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

It’s a scam

It’s a scam. The quality of the products are so poor and they don’t even look close to what they are on the website. I tried to return and get a refund but it was so difficult to return the product and cost a lot. They offered a refund but less than 20% of what I paid.
I am so disappointed and sad to know this kind of company exists.
I didn’t want to give even one star.
*Update: I contacted them again because of the comment below but they didn’t even try to solve the problem. They think leaving the trash at my home and giving me only 20% refund was good enough. Now, I’m upset with myself for falling for this scam.

Update: They say they want to solve the problem but it seems like they don’t mean it.

September 17, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

IT S A SCAM

DO NOT PURCHASE! Items do not look anything like photos and material is completely different than pictured. Don’t bother trying to contact customer service for resolution, they won’t honor their return policy, they reply to my first email and now that they have to give me the return address they do not reply anymore!!

October 3, 2024
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

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