Data Recovery Services UK Reviews 41

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We used Apex Technology to retrieve some long, lost (and cherished) data from some old Jaz drives that we had given up hope of ever seeing again. We were very impressed with their quick and efficient... See more

Rated 5 out of 5 stars

I have used this company several times now, to recover data from crashed hard drives that my Company PC's and laptops would not even recognise or boot from, and also from USB memory sticks where so... See more

Company replied

Rated 5 out of 5 stars

Everything was easy. I sent the HDD to them which they checked and reported back. I won't say it was cheap because it wasn't especially as the content had no commercial value to me or anyone else. Ho... See more

Company replied

Rated 4 out of 5 stars

Great service. Friendly people very accomodating and fast turnaround. Recovered what I considered lost data and family photos. Definitely can recommend it.

Company replied

Company details

  1. Data Recovery Service

Information provided by various external sources

Data Recovery for Raid, Virtual Disks, On-Site, File Conversions, HDD, Server


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41 reviews

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Rated 5 out of 5 stars

Superb Sevice....

Superb Sevice....

From initial contact, through data recovery and return of my data on new media, Mr Atherton and his team have been supern throughout. All this at avery reasonable cost makes for an excellent service. This was the second time that I have used their services and on both occasions I have been very satisfied :)

January 22, 2019
Unprompted review
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Reply from Data Recovery Services UK

Hi Gareth,
Thanks very much for choosing us again, and for your time to leave us an excellent review.
Also thanks for sending us the Toshiba 3TB USB3 external disk drive. In this case it requested format with flashing light when plugged into laptop. The Drive sounded normal no scratching or scraping weird noises and no noticable faults on the USB3 connection port. We undertook cloning the disk using specialist recovery hardware and saved the data to a new HDD. Very pleased to hear you have been satisfied with our service!

Rated 5 out of 5 stars

Speedy and efficient

Excellent service

January 22, 2019
Unprompted review
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Reply from Data Recovery Services UK

Hi Peter,
Thank you very much for your review, and for sending us the PNY 8GB USB stick.
In this case the connector had snapped and the 4 silver prongs had come away from the main body of the USB drive. I am pleased the recovered data which was downloaded worked out ok for you. Have a great day!

Rated 5 out of 5 stars

Very helpful and considerate to needs

Very helpful and considerate to needs. Will definitely recommend and would use again if a recovery situation arises.

November 18, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi FG,
Many thanks for taking the time to leave us a great review - it is always appreciated.
On this job the hard drives on your WD My Book Live Duo sounded ok but the raid lost it's configuration.The Disk LED light remained Yellow, solid, not blinking, as though it was still booting up the OS. The shares would not show up on the network. Great to know the recovered data worked out ok for you.

Rated 5 out of 5 stars

Great service for over 14 years with Data Recovery Services

We have used Data Recovery Services (Apex Technology) for over 14 years to deal with any data recovery arising from failed hard drives and USB drives. Most recently, the recovery of the VHDX files from a RAID 5, three hard disk (SAS) array with two failed hard drives (disks 0 and 2). The VHDX files were recovered by Apex, copied to a portable USB drive and shipped back to us with a 2 day turnaround, perfectly intact. Great service and pleasure to deal with. Thank you.

July 17, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Mark,
Many thanks for choosing us (again!). This job was a bit of a challenge but we love a challenge here.

Once we had cloned the disks and examined the raw data we could see that in fact the Raid had been running in degraded mode for some time.

So the sequence of events was not that 2 drives had suddenly stopped working, but that one drive had failed a while ago, and the raid continued in degraded mode until a second failure. At which point you were called in.

The data recovery detective work then involved identifying which of the 2 failed drives failed last. We would use that drive to rebuild the raid5 array and this would give us the most up to date copy of the data at time of failure.

So thanks for the challenge - it is great to know it worked out OK for you and thanks for thinking of us again and taking the time to review or service for others..

Rated 5 out of 5 stars

Fast and efficient and knowledgeable

Fast and efficient and knowledgeable. What more do you need in a data recovery service

May 24, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Dave
Thank you for sending that Fujitsu MPG3102AT. These old IDE drives were amongst the last 3.5inch drives made by Fujitsu and often suffered firmware problems causing them to suddenly not be recognized by the computer bios.
In fact this problem probably caused the demise of Fujitsu in that particular market.
Thank you very much for taking the time to leave us a great review, and we hope you are enjoying this warm spring evening!

Rated 5 out of 5 stars

Excellent

Excellent
A top notch service with all the tough bits made easy.

May 24, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Martin,
Thank you for sending us the DLT tape - SuperDLT 320 - for file transfer.

I recall that the backup software system used to write data to the tape was unknown. Fortunately we can read the low level raw byte data on the tape and from this we managed to get the correct software to read the DLT tape. We just love this sort of digital detective work here at Apex - so thank you for the challenge.

Also many thanks for taking the time to leave us a great review, and we hope you enjoy the rest of your day :)

Rated 5 out of 5 stars

I will always be gratefully to Howard…

I will always be gratefully to Howard Atherton for saving my data. I really thought it was lost forever, as I had only saved the data on my pen drive. By some miracle he managed to get it all back and saved by embarrassment and my job!!! Thank you.

May 23, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Theresa,
I had no idea such large responsibility had rested on my shoulders!

Thanks for sending us broken pen drive- I recall there was no light indicator and the USB connector felt loose. Luckily for everyone (including me!) the recovery was successful..

Thank you very much for your valuable time to write us an excellent review, and hope you enjoy the rest of your day.

Rated 5 out of 5 stars

Excellence all round service

Excellence all round service. Good communication and worked to agreed deadlines.

May 23, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Peter,
Those old Sony Travan QTR-1 mini data cartridges are getting more unrelaible due to age, but fortunately we got that data read to CD. Many thanks for sending it to us , and for taking your time to write us a great review!

Rated 5 out of 5 stars

Used several times

Used several times: always a good service.

May 23, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Micael,
Great to know it worked out ok for you. Thanks for sending the LTO 2 tape for transfer, and for leaving us very nice review. Enjoy your day!

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with, understood my requirements and there was a fast turn around.

May 22, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Charlotte,
Your mission for us was to recover data from old Exabyte tapes - and we accepted it. However we did not self destruct so everyone was happy!
Have a great day and thansk for you generous review!

Rated 5 out of 5 stars

Good Service

May 22, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Bob,
Many thanks for sending us the bent USB memory stick to fix - I recall that not just the connector had bent, but the pads had been pulled off the controller chip.
You valuable time to write us a review is really appreciated.
Have a great day!

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. I was really worried about having potentially lost some important files but the folks here retrieved every single file and sent it back to me wihtin a week. Thanks !

May 22, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Alan,
Many thanks for sending us the Sony Memory stick for us to recover the AVCHD video files.
And thanks for your valuable time to write us a great review! It is appreciated.

Rated 5 out of 5 stars

They retrieved all the data from a…

They retrieved all the data from a failed raid array without issues. Would definitely use again

May 22, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Ben,
Thanks for sending us the Buffalo Terastation PRO. It had the common problem where one drive fails, the disk is replaced, the raid array rebuild is attempted then another disk fails. So you then end up with 2 disks dropped from the Raid 5 array which in theory is not possible to recover the data from. However we knew better!
Thanks for taking your valuable time to leave an excellent review - have a great evening!

Rated 5 out of 5 stars

Excellent Service

Excellent service provided by Howard at Data Recovery Services UK for the recovery of our Ubuntu Raid Drives. Highly recommended.

May 15, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Steve,
Many thanks for taking your valuable time to write a review.

It was an interesting job where the raid stripe configuration and filesystem was unknown - just the sort of job we love here! Anyway great to know the recovery worked out ok for you in the end.

Rated 5 out of 5 stars

Work was completed on time and exactly…

Work was completed on time and exactly met the scope requirements. There were no issues and Howard was very professional and easy to work with.

May 14, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Dave,

Many thanks for choosing us for the data migration project from Optical Disks, and Database conversion.

It was great to work with you, and thanks for the positive review :)

Rated 5 out of 5 stars

Data Recovery from Laptop Hard Drive

Data Recovery from Laptop Hard Drive
I was working on Word Document then suddenly screen went blank and computer crashed.
The hard disk was recognised and not making any unusual noises, however it would not display any files and folders.
I took this to Data Recovery, they gave a first class service, consulted as to what the issue was, told me they would look right away, emailed back with a full probable diagnosis and managed my expectations, delivered a great result and fast! Professional, friendly and very easy to interact with.. Fantastic service.

April 20, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Keith.
Great to hear you are pleased with our data recovery work.

This job had a demanding timescale as you needed to submit some .docx word documents the next day, so we worked over night. The drive had bad sectors scattered over the disks surface but fortunately they were not in places where your word files were stored, however the directory structure had been patially destroyed.

We managed to rebuild it, and get several bad sectors to read ok, happily resulting in you meeting your deadline. Have a great evening and thanks again for choosing us!

Rated 5 out of 5 stars

Friendly, professional service with knowledgable staff.

Apex Technology Limited assisted me with Exabyte tapes. My knowledge of systems is limited and the company talked me through the options and left me with an increased knowledge. They were able to link with other organisations to get me the best possible service and did not over charge me for their services. I would recommend them for large and small organisations due to their high quality of work and professionalism.

March 7, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Rachel, thank you very much for your nice review of our work on those Exabyte tapes. The Exabyte tapes had been written by unknown software - however through reading the low level byte data and liaising with other companies and the police on your behalf we identified the telephone voice recording backup system. Thank you for choosing us for this interesting project.

Rated 5 out of 5 stars

Very Delighted customer can’t thank them enough

I have used Data Recovery Services on several occasions for my clients who have had hard drive failure and lost very important data, either Photographes , Accountancy information or personal data
They have successfully recovered data and saved the day on more than one occasion for my customers who were extremely grateful
I was constantly up dated on the progress of the data recovery at all stages
I highly recommend you use or try their services I can’t recommend them highly enough and I will continue their services going forward
Many thanks very happy customer Steve IMS Ltd Cheshire

February 26, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Steve, many thanks for your great review on our work. I just checked our records - the very first job we did for you was in 2008! Time flies! It was for a Maxtor 20GB Hard Drive ... I know ... only 20GB on a Hard Drive!

Rated 5 out of 5 stars

Data recovery off assorted media and systems - First Class service

I have used this company several times now, to recover data from crashed hard drives that my Company PC's and laptops would not even recognise or boot from, and also from USB memory sticks where someone broke the contacts off the end of the circuit board inside the stick.
I cannot recommend this Company highly enough.
I know they have the abilities to dig deep into an extensive range of hardware and systems.
Special Thanks to Howard as (without his rapid response to my panic) I would have had upset staff on the day the Payroll system crashed, to mention just one of the times he has helped me.

February 24, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi Guy, Great to hear you had good service. Broken USB flash drive connector repair is actually what got us started in data recovery back in 2003 - in those days devices were simpler than they are today. Also the Fujitsu SCSI Raid Hard Drives was not something many data recovery companies can handle since they don't have the hardware - but we love this old gear!.Thanks very much for taking the time to write a glowing review and for sending us some very interesting work. All the best to you and Dynashape for the future.

Rated 5 out of 5 stars

Howard and the team were very…

Howard and the team were very professional and efficient throughout the process of recovering our data. We have used these guys twice with a 100% success rate on both occasions.Well done guys a truly a+ service. David Jenkins Ornua Foods UK.

February 24, 2018
Unprompted review
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Reply from Data Recovery Services UK

Hi David, Thank you very much for taking the time to review our data recovery work. Great to know you are happy with the work on the Buffalo Terastation Pro with E13 Array1 Error, and Terastation Windows Server with 2 disks dropped from the Raid Array. Both were interesting jobs so thank you for choosing us!

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