Data Developments Reviews 64

Following the independent examination of our accounts our accountant requested a bunch of journals be applied to our MFA system. I was aware that not all of the journals requested actually needed to be journals because MFA has Assistants to do many of the things required. Adam not only helped me to understand the reason for the requests and exactly what had been requested, but gave me the right questions to take back to the accountant for clarification. The correspondence with Adam lasted for a couple of weeks during which time did he not only talk me through all the necessary actions but also produced a 10 page script for me to follow, to ensure everything was correctly covered. Having worked in IT service roles for over 37 years I am fully aware of the level of response from most support functions and Adam's was for sure Over and Above. Many thanks Adam, it was a pleasure!

Peter

Very quick resonse to my queries and a detailed report to help me correct some errors made in the past.

I needed help to unravel probelms I had got into when splitting two chrches sharing an account to separate chruches. As usual the Data Developments help was ouatanding in its speed of action and its clear and practical solution.

A great financial accounting system, easily learnt way around everyday usage with knowledgable support when needed.
It will assist us in recording transactions for later analysis with the reporting available and meeting our year end statutory obligations.
An excellent price for this professional online software.

I was asking for help re starting balances and correcting my mistake. I was able to speak to a person who listened to my issue, clarified that his understanding was what I had said. I was guided through the process of correcting my error and now the accounts look accurate.

You solved a problem for me that meant I could have correct accounts going forward promptly.

I had an issue with the church accounts that I was unable to resolve

With great patience, the Support team managed to resolve the problem

I have just transferred to MyGiving.Online and MyFundAccounting.Online and managed to get in a muddle when migrating donations across to MFA. Adam and the Support Team were able to sort the problem very quickly.

I had a problem with finance co ordinator. I got through straight away and Adam walked me through the solution.
I am no accountant or computer man and he was very patient and understanding. I certainly appreciated the considerate way he solved my problem. We are a small church with not many resources and it is really good to get this kind of customer care.

Excellent support today who guided me through issues of my own making. Thank you.

I have had 2 occasions to contact the folk here and on both the support has been perfect. In one case, the instructions were emailed to me and today they were over the phone. In both cases they were clear and concise and worked. Just great support.

Been a long-time user of Donations Co-Ordinator which basically just works and does it's job. Hit a self-inflicted problem today so we called tech support. Was through to a human within 4 minutes who really knew her stuff and fixed the problem sraight away. That's rare these days and worth every penny

I act as independent examiner to the local parish church and as such my involvement with the accounts is very much just on an annual basis. The church has used Data Developments for around 6 or 7 years and throughout that period I have needed some advice each year to assist me in my work. The assistance given has always been exemplary and provided in a very understandable manner. I must make specific mention of the guidance given to me this year by Adam which was nothing sort of superb and provided with immense patience and knowledge.

I hadn't realised I had got into an historic pickle with my account funds until I looked at the statement of assets by fund. My problem was complicated and went over years and many transactions. My ticket was picked up by Adam who has spent a considerable amount of time with me unpicking the problems, talking me through what to do with them and fixing my accounts as well as talking me through how to enter things in the future not to incur the problem again. He has been so patient and helpful - I can't thank him enough not only for the accounts attention but also for calming down someone so distraught by the errors. Thank you again

Steve, Roger, Paula and the team are all very supportive of our needs. There are no questions that are too difficult (or too silly) to ask or be answered. We have been with Data Developments for over 13 years and have used fund manager accounting software downloads and more recently MyFundAccounting.Online which is accessible to me anywhere I can login, meaning that I don't always need to have my laptop with me, but also that I can access all my data including the historical reports. I think it is a brilliant resource and one that I should use learn to use more. Their Bookkeeping service is brilliant and Paula is extremely helpful if I have any queries or need to update my data. Steve and Roger have travelled down from Birmingham to spend a day with me setting up a broader account support programme which we are implementing immediately. I am very happy with their support and with the level of support I need.

Superb support and implementation made process of transferring from our previous system to this new platform an easy and straight forward process. Along with Data Developments willingness to modify and adapt to our individual needs. We were made to feel welcome and supported throughout the implemenation process.

I had got in a pickle when some new funds were donated to the church and needed special designation. The more I tried to correct it the more muddle I made.
In desperation I rang the help desk and a super young man, Adam helped me resolve the problem. He was patient and understanding and assured me throughout. A great experience!!

Annmarie was dealing with somebody who has little knoweldge of computer programs. That said she was extremely helpful in guiding me through the Data Developments program and giving me advice in a most friendly manner as to how I should manage maintaining the Friends of the Chapel financial records. I could not have the level of confidence in maintaining those records if it had not been for the input I have had today from Annmarie.
Thank you, thank you Annmarie.

I took over as our local church treasurer last summer and was quickly impressed by how easy this software is to use. When I did get into a muddle, entirely of my own making, Annmarie on the Helpdesk sorted me out very quickly and in the friendliest of manners!

I have used this company’s software for 7 years and have found it excellent. The technical telephone and email support I have found to be outstanding. Their support staff are professional and friendly and patient.