Datavant Reviews 3

I cannot understand why any company employs them to provide medical records. They never comply with the requests, say they sent them, when they did not, and then they are never received on time. Staffing cannot understand English, nor can they problem solve. I have had to go back to the medical provider on more than one occasion they had to physically print and scan the documents, because Datavant did not fulfill their obligation.

They call and spoof local numbers and the caller doesn't speak English. They ask the same question again and again. Probably trying to trick you into saying "yes" so they can send a fraudulent invoice. Their callers are stupid, unprofessional, and incapable of understanding anything that isn't word for word on a script. It's like talking to a wall. They never update any of the new information you give them. They just keep blowing up your phone and asking questions you already answered. Almost as bad as Quest Analytics which does the same nonsense.

I would give them 0 if possible. I called to get my medical records, and they said that the facility does not have any access to medical records. Patient portal does not have medical records, only useless information. I asked if I can get a printed copy from a doctor, to which they said doctor's don't have access to my medical records. They recommended me to contact the DataVant. I tried online to get medical record, however, datavant didn't send me authorization code. I called DataVant, and they said that I need to get authorization from Lifestance to release my medical record. I said that it is illegal to hold my data, and I am not supposed to release authorization to get my own health record. I explained that I didn't contract you to have my data. Recommended them to contact LifeStance directly, however, they said that I have to do it myself. I called Lifestance again and asked why I need to release authorization to get my own health record, no answer. I think how they are operating are both illegal and ineffective. I spent half a day without result. Moreover, you have to wait hours to be able to speak to these matter over the phone. Forget this place, find a better place for your medical portal needs. Absolutely careless and illegal operation.