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David Austin® Rose Bouquets Reviews 

173
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the gorgeous appearance, wonderful natural fragrance, and exceptional overall quality of the roses received. Buyers often mention how easy the ordering process is and how helpful support teams are when questions arise. Consumers also frequently showcase the extremely elegant packaging presentation alongside a smooth delivery service that reliably arrives right on schedule. However, some customers also noted occasional issues with delayed shipments, tracking challenges, or slightly damaged blooms upon delivery. A few people experienced receiving flowers featuring broken stems, wilted foliage, or discolored petals caused by difficult transport conditions and heat.

What people talk about most

Product

Consumers find product quality and presentation to be wonderful, frequently highlighting the stunning colors,... See more

Quality

Customers consistently note positive experiences with quality, highlighting gorgeous roses that arrive fresh,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrived promptly, on time,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting thoughtful communication, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful bouquet, hands down, the best looking rose out there….layers upon layers of petals and deep rich color. Highly impressed with the packaging/delivery and DA’s are quite reasonable cost wise i... See more

Company replied

Rated 5 out of 5 stars

Purchased as a Sympathy bouquet for a family member who lost her Mother. Delivery was spot on the day requested. We received a text including a picture of the flowers. She was touched. Her respons... See more

Company replied

Rated 5 out of 5 stars

Updated Rating: After reaching out to the David Austin team, they immediately jumped into action and shipped a replacement bouquet for my wife. This kind of response is unheard of in these days!... See more

Company replied

Rated 5 out of 5 stars

The beautifully packed roses was delivered in the mailroom instead of at my doorstep- but it was delivered on the exact date I needed them to celebrate an anniversary. Card was missing but the gorgeo... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

David Austin Rose Bouquets offers premium gift bouquets, bringing world-renowned exquisite English Roses cut roses into American homes. Quintessentially British, the English Rose is a floral icon. At David Austin, we are committed to roses and roses alone. Our founder, Mr Austin, gave himself entirely to designing and breeding a new type of rose, which he went onto name collectively as English Roses. So supreme in their quality that he built a global legacy that is now in its 70th year and counting. Our curated collection of bouquets offers a refined selection of exquisite hues and elegant colour combinations. From the rich allure of crimson to the soft blush of pastels, each bloom radiates its own unique charm. Choose a bouquet that reflects your personal style and sentiment.


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4.6

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TrustScore 4.5 out of 5

173 reviews

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4.6

All reviews

(173)

149 reviews in the last 12 months

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Rated 5 out of 5 stars
David Austin® Rose Bouquets logo

Reply from David Austin® Rose Bouquets

Thank you so much for your lovely review. We are delighted to hear you loved your roses and the beautiful presentation. We truly appreciate your kind words and hope to create another special bouquet for you again soon.

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

We bought a bouquet of roses for our…friend

We bought a bouquet of roses for our 95yr old friend who is just hanging on so the roses were a special treat.
Our roses have always been delightful. We give flowers to all our friends as the garden is so prolific.
The roses we sent arrived on time and in great condition.

July 7, 2026
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Reply from David Austin® Rose Bouquets

Thank you so much for your wonderful review. We are truly honoured that you chose our roses for such a special gift for your 95 year old friend. It means a great deal to know they arrived on time and in excellent condition. We really appreciate your continued support.

Best wishes,
The David Austin Bouquet Team

Rated 5 out of 5 stars

Handled promptly

Customer service handled the matter promptly—thank you!

July 4, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review. We pride ourselves in the level of customer service that we offer and we are delighted to hear that our customer service team was able to resolve the matter promptly. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We hope to welcome you back again soon!

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

This was a gift for my daughter

This was a gift for my daughter. On her birthday. The roses arrived perfect. In a few hours they opened upto say Hello. Gorgeous. Thank you

July 1, 2026
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Reply from David Austin® Rose Bouquets

We are delighted to hear your David Austin rose bouquet arrived in perfect condition and made your daughter's birthday special. It sounds like they bloomed beautifully to say "hello," which is exactly what we hope for.

Thank you for choosing us to be part of such a special occasion, we hope to help you celebrate many more happy moments in the future!

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

Exceptional roses

Exceptional roses, delivery was very quick and all the flowers were safely packaged

July 1, 2026
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Reply from David Austin® Rose Bouquets

Thank you for your wonderful review! We're so pleased to hear you loved your David Austin rose bouquet and that they arrived quickly and in perfect condition. We take great care in packaging every order to ensure the flowers arrive looking their best, so it is wonderful to know that made a difference.

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

Better than I had hoped for

I purchased the Citrus Linen rose bouquet with 24 blooms. It was the most beautiful flower delivery I have ever received. I bought these for my small wedding at my home and the colors were stunning. The matched the mango wood table that I had them on and I ended up pulling a few out and using for a bouquet when marrying my husband.

I appreciated the inclusion of steps to take and to not be worried if your roses look a little weary. They perked right up in water and 5 days later, they still take my breathe away.

They added a special element to my intimate wedding and would 100% recommend to anyone who is a lover of flowers or who wants a beautiful statement bouquet.

June 25, 2026
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Reply from David Austin® Rose Bouquets

Thank you so much for your kind review. We are so delighted to hear that your bouquet was better than expected and that it could be a part of such a special day. Congratulations on your wedding! We're glad to hear that your bouquet is still bringing you joy 5 days later and that you found our informational material to be helpful. We hope to continue to provide you with beautiful bouquets.

Best Wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

The roses are exquisite

The roses are exquisite. Delivery not so great left on the front porch when she was home and it was over 95 degrees. I wished they had rung the bell. But they were wilty the first day and came to life the next day. Thank you

June 20, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review. We're happy to hear you find our roses to be exquisite! We're sorry to hear that the delivery service was not up to par. While we can't guarantee carrier performance, we always want to ensure you receive an exceptional experience from David Austin Rose Bouquets. We're glad to hear that your roses recovered the following day with some care. We hope your roses bring you much joy!

Best Wishes,
The David Austin Rose Bouquet Team

Rated 3 out of 5 stars

Roses were beautiful

Roses were beautiful. Unfortunately when I unboxed them 5 of the rose heads fell off the stems. The rest opened well and are lasting a long time.

June 13, 2026
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Reply from David Austin® Rose Bouquets

Thank you for your feedback. We are delighted to hear that your David Austin rose bouquet was beautiful and that the blooms are lasting a long time.

We are very sorry that a few of the rose heads became detached during unboxing. This is certainly not the experience we aim to provide and we appreciate you bringing this to our attention. We will share your comments with our team to help us improve our packaging and handling processes.

Thank you again for your review, our Customer Service team will reach out to you over the next few days to discuss your experience in more detail.

Best wishes,
The David Austin Rose Bouquet Team

Rated 4 out of 5 stars

I love these roses

I love these roses. They are beautiful with complimenting other flowers. The depth of color is amazing. The packaging is the best I've ever seen for flowers ordered online.

I suggest rather than wet cloth to keep the stems wet, use florist blocks or individual water containers. The stems were dried out

June 12, 2026
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Reply from David Austin® Rose Bouquets

Thank you for your lovely review. We are delighted to hear that you love your David Austin rose bouquet and that the experience exceeded your expectations.

It's also wonderful to know that our packaging stood out as the best you've experienced when ordering flowers online.

We are sorry to hear the stems arrived dried out in transit. The "Arrive Alive" wrap is designed to retain moisture and keep stems hydrated, and we apologise that it didn't perform as intended on this occasion.

While we have extensively trialled shipping stems in water, it has proven unsuitable for carrier networks. We remain confident that the "Arrive Alive" system is the most effective solution, but we will certainly share your feedback with our packing team to ensure the wraps are fully hydrated before dispatch.

Thank you again for your support and for taking the time to share your experience.

Best Wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

The roses are stunning

The roses are stunning the but the delivery was wonky. But in the end all was well!💐🥀🌹

June 13, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review. We're happy to hear that our roses are stunning but apologize that the delivery was not ideal. We're glad it all worked out in the end. We hope to serve you again in the future!

Best wishes,
The David Austin Roses Bouquet Team

Rated 3 out of 5 stars

The company didn’t realize that UPS…

The company didn’t realize that UPS trucks aren’t air-conditioned in Florida and it’s way too hot to be leaving orders at the door, so we believe that’s why our roses did not last long. Will be waiting till the cooler months to order again.

June 9, 2026
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Reply from David Austin® Rose Bouquets

Thank you for your feedback. We're sorry to hear that your David Austin Rose Bouquet didn't last as you had hoped.

We take great care in preparing every order before it leaves our farm, and we can confirm that the flowers spend the majority of their journey in refrigerated transport. However, during the final stage of delivery, we have limited control over the conditions they may encounter.

We understand that Florida's heat can be especially challenging for fresh flowers during the summer months, and that this can sometimes impact the longevity despite our best efforts.

We appreciate your understanding and agree that cooler weather can provide more favorable conditions for flower deliveries.

Thank you again for sharing your experience.

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

Beautiful!

Beautiful flowers and 5 days after delivery they are still beautiful. There was one poor decapitated rose in the box ( along with a headless stem, of course) and 2 of the roses had bent stems near the bloom. That affected the life of only one of them. Very pleased overall. Will order again though probably not red next time. I picked these because my husband favors red roses, and it is our 43rd anniversary this week.

June 9, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review and happy 43rd anniversary to you both! We are delighted to hear that your flowers are still looking beautiful five days after delivery and that they helped you to celebrate such a special occasion.

We are sorry that a couple of roses arrived damaged, we will be sure to share your feedback with our quality team and our Customer Care team will reach out to you.

Thank you for leaving a review, if you need any help choosing your next bouquet just let us know!

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

The roses are exceptional and beyond…

The roses are exceptional and beyond compare. They are simple the most fragrant, beautiful flowers I’ve ever seen. The customer experience was flawless and I’m eager to purchase more bouquets in the future.

June 10, 2026
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Reply from David Austin® Rose Bouquets

Thank you so much for your wonderful review. We are delighted to hear that you found your David Austin rose bouquet exceptionally fragrant and beautiful and it is incredibly rewarding to know we exceeded your expectations. We truly appreciate your kind words and look forward to creating many more beautiful bouquets for you in the future.

Best wishes,
The David Austin Rose Bouquet Team

Rated 5 out of 5 stars

Pink Austin roses

Reliable service,on time. Flowers arrived in excellent and expected condition. And the Austin roses can’t be beat!

.

June 3, 2026
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Reply from David Austin® Rose Bouquets

Thank you for your kind review. We are delighted to hear that your David Austin rose bouquet arrived on time and in excellent condition. It's especially wonderful to know that you love David Austin roses. We truly appreciate your support and look forward to helping you again in the future.

Best wishes,
Emma

Rated 5 out of 5 stars
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Reply from David Austin® Rose Bouquets

It is wonderful to know that your David Austin rose bouquet was beautiful and that the blooms lasted a long time. Thank you for taking the time to leave a review.

Best wishes,
Emma

Rated 5 out of 5 stars

Beauty and Joy

Your rose bouquets are so incredibly beautiful and bring such joy to the recipient. The ordering and delivery process is seemless. The presentation is lovely.

May 14, 2026
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Reply from David Austin® Rose Bouquets

Thank you for your kind review! We're so happy to hear that the beauty of our bouquets has been enjoyed by your recipient. It's great to hear that the ordering and delivery process is seamless and that you found the presentation of the bouquet to be lovely. We hope our roses continue to bring you and your recipient's much joy!

Rated 5 out of 5 stars

Mothers Day Bouquet

My mother really enjoyed receiving her bouquet of roses for Mother’s Day. They were in perfect condition upon arrival, had a wonderful scent and directions inside helped her get the most out of the roses as far as longevity is concerned.
The only critique from her was the color of the box, tissue paper and etc. She didn’t understand why everything was in black for such a beautiful bouquet. She was confused by what the gift was. The arrival package didn’t match what the gift was inside. Other than that, she was extremely pleased.

May 7, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review. We're happy to hear that your mother enjoyed her Mother's Day bouquet and that it was both fragrant and arrived in perfect condition! We're glad the care instructions helped prolong the longevity of her bouquet.

Our roses are intentionally packaged in our signature midnight blue gift box, wrapped in matching tissue paper and adorned with ribbon as part of the David Austin Rose Bouquets presentation experience. The darker packaging was chosen to create an elegant, luxurious contrast that helps protect and showcase the beauty of the blooms inside upon opening.

We are truly delighted to hear that, overall, she was extremely pleased with the bouquet.

Rated 4 out of 5 stars

Love the quality of the roses and the…

Love the quality of the roses and the delivery service.

May 16, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review. We're happy to hear you love the quality of our bouquets and that you were satisfied with the delivery service.

Rated 4 out of 5 stars

Beautiful roses as always!

Customer service is exceptional. When the carrier could not deliver on Saturday like I paid for my shipping cost was refunded. The roses were traveling longer then, so some of the outer petals were brown and the roses were limp. They quickly perked up when I put them in water and my mother was delighted with the bouquet.

May 9, 2026
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Reply from David Austin® Rose Bouquets

Thank you for taking the time to leave a review. We're happy to hear you were satisfied with our customer service. While we cannot guarantee carrier performance, we always want to ensure you receive an exceptional experience from David Austin Rose Bouquets. We're sorry to hear that your roses experienced some transit stress but are happy to hear they perked up once in water and that your mother was delighted with her bouquet!

Rated 5 out of 5 stars

The recipient loved the presentation

The recipient loved the presentation - everything from the external packaging to the written instructions. A beautiful and impressive gift to send. Flowers are outstanding

May 7, 2026
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Reply from David Austin® Rose Bouquets

Thank you so much for your kind review! We're so happy to hear that your recipient loved the presentation of the bouquet and that the roses were impressive. We hope your recipient continues to enjoy the beauty of our roses.

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