Daymans DIY Reviews 

196
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Lumber Store

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(196)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic fast delivery everything I’ve…

Fantastic fast delivery everything I’ve had from this place has been good plants are in great condition. Are very healthy. All the people are very friendly and very polite to you. Always help take the plants and compost into the garden for me yet again thank you very much guys.

April 25, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Great independent

Good prices and free delivery. Great to be able to use a local independent.

April 20, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Delivered same day

Delivered same day. Delivery driver was very polite and helpful he carried my compost & grow bags into my rear garden as they are quite heavy.
Thank you very much

April 10, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Daymans Deliver!

Yet again the Daymans team deliver exactly what you need when you need it. Thanks folks!

April 20, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Great company.

Was looking for specific bulbs which proved impossible to get. Phoned me and offered alternative but I asked that they try to source specific item which they did to no avail. Called again and offered alternative which were despatched shortly after. Packaged well. 5 star service

April 14, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Great service

Great service, prompt communication.

April 11, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Excellent service

Excellent service, as l hadn't been very well of late, it was good to be able to get what I needed from the comfort of my own home and delivered too

April 10, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Quick delivery

April 3, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, nice people!

March 27, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Just brilliant all round

Just brilliant all round . I was out so rang me as to the best place to leave the delivery

March 20, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Good, old fashioned service - keep it up!

My order was dispatched within 24 hours and delivered 2 days later. The tool was great quality and priced. I would be happy to recommend Daymans DIY.

March 16, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Excellent service

Often buy bags of compost from Daymans. Excellent service. Free and speedy delivery. Reasonable prices

March 5, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Friendly and professional service

I emailed them about a product I needed cut by measure. The response was quick. I even received advice about delivery and how it would be more cost effective if I bought a few less items. Friendly and great service. I reccomend them.

February 20, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Very efficient from order to delivery .

Very efficient from order to delivery .
Needed the wood to replace a broken part of a garden bench - fits perfectly and significantly cheaper than replacing the bench .
Very happy to endorse Daymans

February 9, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Great Service

Great Service, Prompt Delivery.

I plan to use Daymans DIY again based on my customer experience.

February 5, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Great communications

Great communications, couldn't do enough to help. Daymans are my new wilko.

January 21, 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look