Daysoft Contact Lenses Reviews 1,918

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its excellent quality and comfort, often noting that the lenses feel moisturizing and protective. Many people appreciate the affordability of the lenses, finding them to be a great value compared to other brands. The ordering process is described as easy, and the delivery service is frequently highlighted for its speed and reliability. However, some customers have experienced issues with the quality of certain batches of lenses, reporting that they can be flimsy, uncomfortable, or dry out quickly. There have also been mentions of slow or inconsistent deliveries, and a lack of tracking information for orders. A few people noted that the packaging can be difficult to open, leading to wasted lenses.

What people talk about most

Product

Users describe positive interactions with the product. Many customers have been using the contact lenses for... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the lenses as excellent, comfortable, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times and the... See more

Order

Reviewers mention positive feedback about order. Many customers find the online ordering process very easy... See more

Price

Consumers generally find the pricing to be positive, often describing the lenses as affordable, well-priced,... See more

Based on these reviews

Rated 4 out of 5 stars

My son has used daysoft since he was 13 he's now 34 the contact lenses are excellent and had never had any problems. However the last year prices have risen and he has paid a different price each mo... See more

Rated 5 out of 5 stars

I've NEVER EVER EVER had better contact lenses. Been using them since early 2000's . Never gone back to any other brand. I've got really allergic prone , dry eyes. It feels like absolute bliss while w... See more

Company replied

Rated 5 out of 5 stars

I have used this brand for over 5 years & have never had a problem or any issues. My Optician does not seem to like them as she says that the lenses do not move on my eye when I blink & recommended... See more

Company replied

Rated 5 out of 5 stars

Great Quality, Not Expensive Lenses & Company! Fabulous Great Quality Lenses That Aren't Just Dailies, If Hygiene Is In Place (Mandatory-Which I Know From Experience) Can Do For Couple Of Day's! As E... See more

Company replied


Company details

  1. Contact Lenses Supplier

Written by the company

daysoft replaces other contact lens brands for half the price! Buy contact lenses direct from daysoft with the safety of a money-back promise.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nearly 20 years and still happy

Just love daysoft. Been with them for as long as I've been wearing contacts. Various times over the years I've been tempted to try competitors, often two or three times the price. Always come back to daysoft for comfort, quality, service and price. Always deliver on time, safely and securely. The comfort for me isn't better anywhere else. Highly recommend, thanks Daysoft.

March 28, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Rob,
Thank you for your review.
It is very much appreciated.
Kind Regards, Claire, Customer Care

Rated 1 out of 5 stars

Delivered my order to the wrong address…

Delivered my order to the wrong address and will not not arrive for a critical date. Second order they have unsuccessfully delivered. Customer service team unhelpful and unapologetic.

March 24, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Eric
We have no record of an order in your name but please contact yourteam@daysoft.com with your order details so we can investigate.
Kind regards, Sandra, Customer care.

Rated 1 out of 5 stars

Daysoft deception

I've been a customer of daysoft lenses for 20+ years and that's not an exaggeration. I remember years ago, seeing the daysoft lenses website and reading about Ron Hamilton, the creator and founder of daysoft lenses and how he was bringing contact lenses to the masses at an affordable price so we were no longer getting ripped off by high street stores. I loved the fact that I could get my daily lenses at a reasonable cost, delivered to my door by a company, who I thought was not money hungry and genuinely cared about the eye health of it's customers.
Where do I go from here? I'm at a loss, I'm disappointed and disenchanted and honestly annoyed. It started with Brexit and all of a sudden, I was being charged 1/3 extra of the cost of the lenses for delivery because I lived in Ireland. I emailed daysoft but nothing could be done about the delivery costs. A few months later, daysoft EU was born and now I could get my lenses again from daysoft without paying the exorbitant delivery costs (because of Brexit, as I was told by daysoft). Happy Days I thought, Yippee!! Now I can finally afford my lenses again (God! Thank u, the weight off my mind, I'm on a tight budget and I couldn't afford the additional delivery costs )little did I know, I was being led into a false sense of security and now the delivery charges are back up so a monthly supply of daysoft lenses including delivery now costs me just under €30 and my contacts will take 7-10 days to arrive. I can get monthly contact lenses delivered to my door in 2 days and they'll cost less than what daysoft are charging so why would I bother? And what really annoys me and leaves me fuming is that when I google daysoft EU lenses, apparently they are available for about a fiver for 30 lenses (I have the screenshots if any of u r interested) but when u click into the website and add your address, the price of the lenses has magically doubled? So explain that one to me, Daysoft, I'd love to hear your explanation about why you are advertising your lenses on daysoft EU for €4.99 a month but once I put in my Irish address, somehow the price has more than doubled? I'll be more than happy to send you the screenshots of the €4.99 price on your EU website when you google daysoft lenses

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

The lenses are great and affordable

The lenses are great and affordable, have been using them for 4 years and the customer service is outstanding!
I had a delayed order -probably due to postal issues but I had no data at the time- and they immediately sent an express delivery pair of boxes to arrive in time for my trip.
Fantastic company!

March 12, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Angela,
Thank you for your review.
We much appreciated it.
Kind Regards, Elizabeth, Customer Care.

Rated 5 out of 5 stars

Been happily using Daysoft Silk for…

Been happily using Daysoft Silk for over 11 years now. Great price, great lenses and delivered direct to my door.

February 24, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Richard,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Rated 5 out of 5 stars

They dont dry up in a few hours…

Honestly very happy with these daily contacts, they don't dry up on me in a few hours like other brands do and I got 2 months worth and were a bit cheaper to buy then my usual brand!!
Will be sticking with these, value for money , simple packaging, less waste , maybe a little fiddly to open but worth every penny.

March 5, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Susan,
Thank you for your review. We much appreciated it. You can review our pack opening video by copying and pasting the link below into your browser, and hopefully this will assist you. If you prefer you can contact us at yourteam@daysoft.com
http://daysoftvideos.com/
Kind Regards, Janice Customer Care.

Rated 5 out of 5 stars

Top lenses!

I first tried Daysoft lenses about 3 years ago after seeing an advert on the underground. I have used them ever since and have not been disappointed.
The lenses are comfortable and I can wear them all day.
I really cannot relate to some critical reviews here. In 3 years I have never experienced any problems with delivery, the lenses, the solution in which the lenses are held or the packaging.
In fact I applaud the packaging which is minimal and yet 100% effective, so less waste.
Summary: inexpensive but does the job well.

March 3, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Beck,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Rated 2 out of 5 stars

Price increase and charge for delivery.

Price increase and charge for delivery.
These were the best lenses 7-8years ago until they reduced the packaging and made the little plastic containers tiny. Some come out of the blister pack dry as there is a serious lack of saline in each tray now.
Bring back the old packaging and stop blaming it on reducing plastic when it's really reducing your own costs.

February 6, 2025
Unprompted review
Rated 2 out of 5 stars

Not what they were

Been using them for years. Absolutely have to change them at 10 - 12 hours maximum so need to take your specs if you’re going to be out late.
Fairly frequent incidents of lenses coming out of the carton damaged and more difficult than others to extract.
All this was acceptable given how inexpensive they were: cheap enough to bin a dodgy lens without worrying. Unfortunately the price has increased exponentially over the last two years and they non longer represent the same value for money. You can now buy lenses that are easier to extract and have a range of sizes and curve as well as power for not much more money.
Shop around.

February 16, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear John,
From the information you provide we cannot trace your Lot numbers. Please contact us directly at yourteam@daysoft.com, we are here to help.
Kind regards
Janice Customer Care

Rated 5 out of 5 stars

Very happy

Easy to order. Excellent value and minimal packaging.

February 15, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Arzu,
Thank you for your Review, I will let the Team know.
Kind Regards,
Elijah, Customer Care.

Rated 5 out of 5 stars

Been a long time user of daysoft…

Been a long time user of daysoft (probably 5+years). I used to order through my parents and recently moved and started to order for myself. Great lenses and cheap. On my first subscription order the postman delivered to the wrong address but I spoke with Elijah from customer service earlier today and they very quickly approved a replacement. Great service with prompt replies. I’ll probably change this if they don’t end up coming but knowing their track record, I have little doubt. Will continue ordering

February 10, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hi, Thank you for your review.
We much appreciated it.
Kind Regards, Janice, Customer Care.

Rated 5 out of 5 stars

Good contact lenses for a fair price

Good contact lenses for a fair price. Been happy with them for 5 years.

February 7, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Mama,
Thank you for your review.
Your comments are very much appreciated.
Kind Regards, Claire, Customer Care

Rated 5 out of 5 stars

Great service

Great service, prices and quick delivery. Website is easy to use and I like that the pods are compact.

January 30, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear James,
Thank you for your review.
We much appreciate it.
Kind Regards, Claire, Customer Care

Rated 5 out of 5 stars

This company is great

This company is great, quick and prompt delivery and a great price.

We have a repeat prescription that always arrives on time , very happy with our contact lenses

February 5, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Taylor,
Thank you for your review.
We much appreciate it.
Kind Regards, Claire, Customer Care

Rated 2 out of 5 stars

Daysoft increasing the price and cherry on the cake, the shipping is no longer free?

l am a regular customer with Daysoft.
l got in touch with them to inform them that things are not improving:

Unfortunately l can see that the company is visibly increasing the price of the contact lens from £8.32 in May 2024 (Box 32 lenses), £8.64 a box in Oct 2024, £ 8.96 in January 2025. They are increasing the price and cherry on the cake, the shipping is no longer free, disappointingly it is £1.99. How could this be possible?

Hence time passes and Daysoft instead awarding fidelity customers, makes their customers spending more money, seriously?
Does this mean Daysoft is looking to lose regular customers?
Best wishes.

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Where do I start..... the container pot they come in is so small and fidlery it's hard to open and get them out. The lenses are so big hard to put in my eyes, by 4 hours they have to come out because my eyes and lenses are so dry wont be buying again worst contact lenses I have ever brought

January 5, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Every order is covered by our straightforward money-back promise. Please contact us direct, quoting your Order Reference Number.
We are here to help. Kind regards, Margaret. Customer care.

Rated 5 out of 5 stars

4-5 years of excellent service

I've been using Daysoft for the last 4-5 years now and I've never had a problem at all - the website is easy to navigate, use and remembers my prescription for quick reordering.

Recently, I had a couple of lenses which had dried up in the packaging and could not be used. I contacted Daysoft and had a reply within 24 hours and some replacement lenses out within 72 hours.

Keep up the good work, I'll continue to use and recommend to others.

January 13, 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Shan,
Thank you for your Review, I will Let the Team know.
Kind Regards,
Janice, Customer Care.

Rated 1 out of 5 stars

Quality gone down the drain

Quality gone down the drain, price increased 40% in 3 months.

EDIT: DAYSOFT ATTEMPTED TO FLAG THIS REVIEW AND GET IT REMOVED BUT TRUSTPILOT DETERMINED IT WAS LEGITIMATE. SHAME ON YOU DAYSOFT FOR ATTEMPTING TO CENSOR YOUR OWN CUSTOMERS. NEVER USING YOU AGAIN.

January 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look