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dbfb are a communications provider, specialising in flexible connectivity, telephony, mobile solutions and IT, for business of all sizes. Based in Northampton, we work with both SME, Enterprise and Public Sector organisations across the UK. Offering the best combination of next generation technology and support, in a solution that’s designed just for your business’s needs. No matter what size your business, we can help. We pride ourselves on delivering excellent service, and flexible and transparent contracts,
5 Talavera Court, Darnell Way, NN3 6RW, Northampton, United Kingdom
4.5
19 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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DBFB have recently replaced our IT servers with minimum disruption to our users. I would particularly commend Joel who has worked so well with all our users to make the transition hardly any disruption to our day to day working. I would now highly recommend this company to anyone who is looking for a good service.
Sue Verallo, Director Euro Towers Ltd
Shannon and the team are great, always go above and beyond. Highly recommend. We've been with them for years, highly recommend.
DB Fab were recommended to me well in advanced of meeting them personally. Engaged with them through a third party on site for some bespoke stainless steel work. Damion listened to requirements, gave constructive ideas, constructed a extremely impressive yacht pedestal incorporating all the yachts navigation and engine controls.
The work is meticulous, precise and delivered on time with pride and passion.
Very impressive team. Highly recommend
I've been using DBfB for the last 17 years. I've always valued the way that the whole organisation puts customer service first *and means it*.
When I've had a problem with connectivity (internet, mobile or fixed line) or hardware the team has quickly and efficiently.
DBfB is a company that really stands behind its values.
A special mention for Shannon Parris who's provided outstanding customer service for me.
I highly recommend DBfB for anyone that wants to use an honest, reliable, insightful, value for money and technically expert Comms company.
Long time customer of DBFB, they have been providing various internet services for us over the years. They have always made an effort to get issues sorted promptly and come up with innovative and hard fought solutions for challenges we put to them.
Reply from dbfb
Hi Mark,
As a long standing customer we're really delighted to hear that we continually deliver the service you've come to expect from us, long may it continue!
Great company to work with, good technical support when required and their customer service always responsive and willing to help.
First class!
Reply from dbfb
Thanks Darren, great feedback and appreciate you taking the time to share it!
Shannon was very helpful called me to discuss my quotes and explain next steps and then followed everything up with an email - Great service.
Reply from dbfb
Thanks for sharing your experience with us - long may it continue!
We moved to DBFB (from BT) back in 2021 and can't fault the service we have received.
All tickets/issues raised are dealt with promptly and professionally by their friendly Delight team.
We have monthly meetings with our Account manager so we can keep track of our account and how things are going.
Early on we needed some changed to the financial reports to make them work for our business. DBFB took on board our changes and got them implemented for us quickly.
They continually work with us to ensure we are getting the best out of our mobile fleet.
Would highly recommend!!
Reply from dbfb
Thank you for your fantastic review Vicky! We're thrilled to hear that our service has exceeded your expectations and our team is providing a great experience.
We appreciate your recommendation and look forward to continuing to support your business!
I’ve been using DBFB since 2008, and they’ve consistently impressed me with their professionalism and excellent service. From tech support to account managers, everyone at DBFB are friendly, knowledgeable, and always willing to go the extra mile. Highly recommended! 🌟🌟🌟🌟🌟
Reply from dbfb
Thank you Joe - so pleased we're continuing to provide the service you've come to expect from us.
Love working with DBFB, they make everything simple and easy for us as a customer!
Their commitment to work with the local community is something that resonates so well with us and our business goals.
From their tech support, engineers to account managers, they are all great to work with and cannot do enough for us.
Reply from dbfb
Thank you Dan, we appreciate your lovely feedback. 🤩
We're delighted that we have such a strong and positive relationship with yourself and the club, and that we make life easy for you - it's precisely what we aim to do. Long may it continue! 😁
I've been dealing with Iain who has gone over and above to help set up our new mobile contracts. Good communication and very helpful. The whole team at DBFB are friendly and knowledgeable. I highly recommend using them!
Reply from dbfb
Thank you Hollie, we really appreciate you taking the time to leave us your feedback. Delighted to hear Iain has met your expectations, and we're thrilled to have you on board with us at dbfb.
If you need any further assistance, please reach out to Iain or our Delight team on 01604 673320, Live Chat via the website or email delight@dbfb.co.uk
The customer service from Shannon is excellent! She always gets back to us with if we raise a query and can't do enough to assist. Thanks Shannon 10/10 !
Reply from dbfb
Such lovely feedback, thank you! We're so pleased Shannon is providing 10/10 service for you. Thank you for choosing dbfb.
Shannon was a great help, very knowledgeable, made my experience at DBFB a lot easier. Would highly recommend
Reply from dbfb
WOW! Thank you Ivan for such positive feedback. This is exactly how we aim to deliver service - we hope every experience with us is like this. 😊
Mobile contract renewal time, and Shannon not only sorted this efficiently for us but saved us money in the process - Thank you!
Reply from dbfb
Thanks for sharing your fantastic feedback, we appreciate it! We're so pleased Shannon has delivered for you. She's a keeper 😁
Really great experience going through renewal with Shannon, was quick to respond to my queries & listened to what our company needed to give the best solution. Nothing was too much trouble.
Reply from dbfb
Thank you for taking the time to share your experience with us. We're delighted you've renewed with us, and can't wait to deal with you again in the future.
Dbfb have been hugely supportive in setting up our new phone system. Shannon in particular was incredibly helpful. Would 100% recommend!
Reply from dbfb
Thanks Ryan, we really appreciate your comments. We're delighted your new phone system is up & running for you. And we have to agree, Shannon is a super-star!
Dbfb have again given me great advice about getting new mobile phones for my wife and myself. I have used them for a good many years and they still provide an excellent service
Reply from dbfb
Thank you Peter, it's great to hear you received sound advice and excellent service, long may that continue.
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