DB FREELANCE LTD Reviews 146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that items arrive well-packaged, on time, and often earlier than expected. People consistently praise the staff, especially the delivery drivers, for being friendly, professional, and helpful, often going above and beyond by assisting with placement or navigating difficult access. The service is consistently described as outstanding, with many appreciating the clear and timely communication, including accurate delivery slots and prompt responses to emails. Reviewers are particularly impressed with the efficient customer service and the overall smooth experience, making them eager to use the company again.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the drivers for their... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery drivers for being... See more

Service

Users describe positive interactions with service, highlighting it as excellent and outstanding. Customers... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick, efficient, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the warmth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left t... See more

Rated 5 out of 5 stars

I am not surprised to read all the positive reviews for DB Freelance. They delivered my bike store/shed today and I was absolutely delighted with the service. The emails I received with my deliv... See more

Rated 5 out of 5 stars

DB Freelance Ltd are very customer centric. The responded to my emails very promptly and worked around my availability to receive my parcel. The delivery driver Dave Nlove INNY contacted me just befor... See more

Rated 5 out of 5 stars

TE delivered a large garden planter this morning. It couldn’t be put just inside the gate as there were some building materials in the way. He went above and beyond in bringing it right into my back g... See more


Company details

  1. Logistics Service
  2. Delivery Service
  3. Moving and Storage Service
  4. Packaging Company
  5. Storage Facility

Written by the company

AWARD WINNING DELIVERY COMPANY Light Haulage | Storage |Home Delivery Experts | House & Commercial Removals/Clearance


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

I would like to thank everyone involved…

I would like to thank everyone involved in the order and speedy delivery of our arbour. The night before delivery we were given a 2 hour time slot that was adjusted slightly on the morning of delivery. The arbour was delivered within the time slot by a lovely professional delivery man. Great service

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Hi i would like to Thank everyone for…

Hi i would like to Thank everyone for my garden Bar/shed the delivery time was fantastic the Delivery driver very helpfull and professional i have check everything and retreating before assembly once again thankyou all very pleased customer yours, Mr William. J. Morris

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Such a lovely delivery man

Such a lovely delivery man! Brightened my day.
He was on time and very helpful!
I was having a really bad day so it was lovely to see such a happy face! Thanks so much.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent seamless delivery

Excellent seamless delivery, communication and photos. Really straightforward & hassle free.

Absolutely delighted with my Bistro Set. Great quality & fits perfectly

May 9, 2023
Unprompted review
DB FREELANCE LTD logo

Reply from DB FREELANCE LTD

Hi Katherine, thank you for your feedback! We hope you love your item too!

Rated 5 out of 5 stars

Was expecting delivery in 10 days

Was expecting delivery in 10 days, couldn’t believe it when I had a text it would be delivered in 2 days, highly delighted.

Had a phone call from Dave to say he was a few minutes away, so I was able to call my mum from work and tell her to look out for him. Very nice gesture.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fab delivery service from beginning to end

Ordered shed which arrived within 2 days! The delivery service from beginning to end was excellent. Easy to track with up to date information as well as the driver ringing you with updates. The driver Liam was friendly, respectful and helpful. Can't recommend enough. I had never heard of this company before, but hope more companies use them. They could teach other delivery companies quite a lot. Well done and thank you for a very pleasant and smooth delivery. Jean

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

The Great Shed Recovery

The first shed arrived but the 3 panels had been damaged so they took it back. I reordered and two days later another shed arrived. The driver/ delivery guy Adrian I think was his name was great, Very helpful and knowledgeable ,as he had experience as a carpenter. So what I thought would be a problem was sorted out quickly and efficiently. Thank you.

July 24, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor

Unable to deliver “kerb side only” after a request and acknowledge to leave in a safe place.
Alternative days for delivery offered (two full days and one half day). “ too restrictive “

May 11, 2022
Unprompted review
DB FREELANCE LTD logo

Reply from DB FREELANCE LTD

Hi Pete, it was explained to you this item would be curb side delivery only as it is palletised. We did send you an email with this information on and it also said the driver will assess the property upon his arrival. We offered you several other days for delivery and you could only provide us 2 days you were available. We also called you as we had cancellation and another date available the day after you refused delivery when your wife was home present with the driver, but this was not convenient for you. This delivery failed on Wednesday 4th May and we were already booked up the rest of that week. We were looking to re deliver the end of this week but we have since been informed this order was cancelled On Wednesday 11th May. Sorry this does not meet your expectations.

Rated 5 out of 5 stars

Garden arbour delivery

We received a delivery of a garden arbour kit yesterday, and the driver could not have been more helpful. He made sure the kit was complete and stacked safely in a convenient place. I would be very happy to use DB Freelance again.

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Extra effort appreciated

I received my (really heavy) package as expected. The driver was excellent, it was heavier than I thought and somehow we managed to get it parked where I wanted it. We really appreciated the extra effort.

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

5 star delivery company

Delivered a 19’x10’ summerhouse. We offered to help but driver wouldn’t hear of it. He checked nothing was missing from the order and was extremely pleasant. Wish other companies could be as professional. We’ve had timber deliveries dumped on our driveway and parcels left on our doorstep, without the drivers advising they are there. Your delivery was a breath of fresh air. Driver an absolute Prince 👍

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Delivery of garden shed

I had a garden shed delivered. I was kept fully informed of the delivery date and time. The shed panels were delivered without damage. The driver was friendly and helped move the panels into my garage for storage.
Overall a good experience.

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, professional delivery service and was no problem to have the wood stacked in the back garden ready for building.

June 14, 2021
Unprompted review

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