DBS Bank. Living, Breathing Asia Reviews 3

Terrible experience!
I have tried to get my savings from DBS SG for nearly 4 years (!!!) and nothing has worked.
The trouble started when I left Singapore during the pandemic in 2020 and with the rush forgot to update my new telephone number in order to receive OTPs.
I called the hotline and was advised to mail a form with the changes that I require to be updated.
I did that, after a few weeks I called again to understand what was the trouble since my mobile phone hadn’t been updated… it took many more calls from my side and many months before I was informed that there was no record of my signature on the bank and I needed to sign the form in front of a notary and mail again (I had created the account online, I never got advised to go to the bank and register my signature).
After I didn’t hear anything back, I called again, and after many calls from my side and after many months passed, I finally got informed that I also needed to notarise a copy of my passport. And so I did that and mail the form again.
The story repeated again, no feedback, no update, no phone call from DBS. I called and called and finally was in formed that I also needed to send a copy of my mobile phone contract. So I went back to the notary, got the form signed in front of the notary, got a copy of my passport notarised, attached the copy of my mobile phone contract, and mailed the form again.
However… the same story! No feedback, no update, no phone call from DBS. I called many times and got informed that the form I used was not the latest form (even it is the one I got from internet!). So needed to start the WHOLE process again!
So I gathered all the patience I had left and went through the process, with another form. Went to the notary, got the “NEW” form signed in front of the notary, got a copy of my passport notarised, and attached the copy of my mobile phone contract…
Again, many months passed and there was no feedback from the bank… so after a few calls I got informed that the notary should also validate my mobile phone contract and added to the list of requirements a copy of my tax declaration of my current country of residence, however since the mobile phone is contracted in another language and the tax declaration is also in another language, I will need to translate (!!!!!) the documents and get them notarised.
So after nearly 4 years, I still can’t get my savings, I’m in debt with various entities, and I have paid more than 500 euros in notaries and couriers.

Bad experience I had, the staffs seems untrained and unwilling to help. Just wanted to get some information with regards to my housing loan and needed some advice, but the staff seems impatient.

More than a year ago.....reported non-delivery of item purchased online with my posb debit card. I asked in person at Yew Tee branch what else needed to be done, the Malay teller said: Just wait for the police to update you what to do. (Btw, her words were not rude but I felt rudeness through her tone.)

I waited for about two months. No news from SPF (Singapore Police Force) nor the bank. Contacted support through DBS Ibanking and was told I can't request for a reverse transaction because more than three months had passed. Wth....

When I was at the branch (Yew Tee branch), why did this teller not inform me all of my options? I already felt cheated by the unscrupulous merchant who continued to bill me despite non-delivery of trial period products, I again felt cheated by not being informed by POSB (subsidiary bank of DBS).

Because of an unenthusiastic staff who failed her duty towards their customer (me), I lost about SG$500 for products I never received.

POSB NEVER apologised for this matter but they were prompt when I asked for a chargeback in future transactions where the dishonest sellers did not cooperate.

I started paying via PayPal too and they are good so far. PayPal lets you open a dispute a year after a transaction if a product is found to be faulty due to technical issues not due to wear-and-tear.

I gave POSB a one-star review on Google because I am able to edit my review in future if they improve. Over here at Trust Pilot i give them three stars and may not be bother to change the rating.