They made me feel comfortable. Staff went above and beyond to help me resolve an issue I had for months. I was not able to use my card and now I am more hopeful. Thank you Brenda and Eric.
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Suhasini (Sue) was incredibly helpful, on multiple fronts in on visit, helped with car loan, direct deposit and a new checking Account/debit cart with DCU. I am now a proud DCU member literally be... See more
Hats off to Brenda, Duda, Erika, and Tanya at the the Franklin Branch. I had an outstanding experience at this branch because of them and truly appreciated the level of care and attention I rece... See more
Great customer Services. She was able to printed new debit card, request PIN number, change my address and do bank check all of that in one transaction. Friendly personality. Thank You
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
500 West Central Street, 02038, Franklin, MA, United States
- 1-800-328-8797
4.8
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great help answered all my questions in…
Great help answered all my questions in a short time.
February 25, 2026
Unprompted review
Brenda in Franklin is wonderful
Visited the Franklin branch and was assisted by Brenda. She was very informative and helped me create the right kind of savings account to get me the best interest. Quick, effective service that made me feel like they were looking out for me.
February 25, 2026
Unprompted review
Gabby was great to work with
Gabby was great to work with. Knowledgeable and friendly. We love DCU
February 21, 2026
Unprompted review
DCU - The Best!
Each time I go to the Franklin DCU branch, I am greeted by wonderful and knowledgeable tellers. Duda, of the branch’s tellers, is especially friendly to all her customers. She is able to easily make conversations with customers that remind me why I choose DCU Franklin and not a big corporate bank.
February 19, 2026
Unprompted review
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