Vanessa was very nice and helpful! She explained everything correctly, and reexplained with ease if I didn’t understand something. Very glad I chose this bank!
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hi soumil was one of the biggest helps i’ve had from the dcu branch he stayed with me every step of the way and helped me through all my troubles i can’t thank him enough for all the help he helped me... See more
Wanda is very good at customer service, very patient, answered all my questions. I am 100%satisfied.
I was helped very quickly and was given instructions on how to solve my inquiry. Soumil was of great help and was professional.
Company details
Information provided by various external sources
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
2 Broadway, 01844, Methuen, MA, United States
- 1-800-328-8797
Hasn’t replied to negative reviews
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Smerlin fue fenomenal
Smerlin fue fenomenal. Super knowledgeable and very informative! 5 Star!
Thank you Ashley and Diana
Biancas service was very good and…
Biancas service was very good and quick. Kind and friendly with good bilingual skills.
Ashly and Diana helped me with…
Ashly and Diana helped me with everything I needed
Saúl did it best
My Experience was awesome because of…
My Experience was awesome because of How Vanessa Explained everything to me and my Fiancé it was great I really like the experience 100%
Saul did an amazing work with me
Front desk was very informative
The Front desk worker, Vanessa, was very informative, attentive, and beyond helpful. In addition, she was truly insightful.
Wanda 10/10
Thank you Saul for the mobile banking
Recommend Saul a lot
Saúl helped me so much
Neslihan Erdogan Kazar.
I loved the assistance provided by Neslihan Erdogan; she was very kind and respectful, and she helped me find the right person for what I need. Excellent professional ethics and kindness. Thanks!
Thanks Ashly for helping me always
Thanks Ashly for helping me always
Saúl helped me
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