In all my years I have never experience the level of service that DCU extends to their customers. I called today to speak to someone about my account and she just went above and beyound helping me wi... See more
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fantastic company and staff and agents theg work hard for u ....i recommend dcu to everyone.....
usually go to this branch. Every time I go I am glad to meet Naureen. She's patient respectful. Congratulations!
Ieda dos Santos was a huge help and was very kind. She helped explain everything thoroughly.
Company details
Information provided by various external sources
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
130 Lexington Street, 02452, Waltham, MA, United States
- 1-800-328-8797
Hasn’t replied to negative reviews
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Linda Mondesir
Linda Mondesir. You made my day. Thank you so much for being nice and great service. Great location, great staff. Always friendly.
Its was warm and great
Its was warm and great! Naurine had gentle, welcoming smile.
I’m a regular costumer for several…
I’m a regular costumer for several years now at the Waltham Branch and it’s always a pleasure to use their services. I’d like to specifically highlight Naureen who’s a patient and knowledgeable teller with a pleasant personality. Thank you.
Good customer service and good…
Good customer service and good communication skills
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