I recently purchased the Impact Whey Isolate and am very satisfied with the overall experience. The protein quality is excellent, and it mixes well. I’m particularly impressed with the taste and the f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products for the price. The only odd thing is the constant sales — they say one sale is ending, but another one starts immediately. Still, I like the brand and will remain a happy customer.
Company replied
The product is nice overall and good macros, melts very easily and doesn't foam. The flavor is ok, some residual after taste of the sweetner can be felt but I got used to it. The flavor is more pine... See more
Company replied
Quick and traceable delivery. Bio/ecological quality of the product (pb smooth) would gain you the fifth star. :-)
Company replied
Company details
Written by the company
Das im Jahr 2004 gegründete Unternehmen Myprotein® ist der führende Hersteller und Online-Anbieter von Sporternährung in Großbritannien. Die Produktqualität, das Preis-Leistungsverhältnis und der Kundendienst sind seit jeher ausschlaggebende Faktoren für das schnelle Wachstum des Unternehmens. Es hat in seiner kurzen Geschichte bereits mehrere renommierte Auszeichnungen gewonnen. Unlängst, im November 2009, wurde Myprotein® in die prestigeträchtige TIMES-Liste „Fast-Track 100“ aufgenommen und gehört damit zu den britischen Unternehmen mit dem schnellsten Wachstum im Jahr 2009. Auf Platz 21 hat sich die Firma branchenübergreifend als eines der führenden Unternehmen im Vereinigten Königreich etabliert. Im selben Jahr gewann Myprotein® bei den National Business Awards den regionalen Preis für kleine bis mittlere Unternehmen des Jahres im Nordwesten Englands. Myprotein® ging aus starker Konkurrenz als Sieger hervor und wurde für seine ausgezeichneten Leistungen und die allgemeine Unternehmensphilosophie anerkannt. Im Jahr 2007 erhielt Myprotein® eine weitere Auszeichnung, diesmal von der CBI (Confederation of British Industry). Es wurde bei den renommierten Growing Business Awards 2007 zum nationalen Jungunternehmen des Jahres gewählt. Wir sind stolz auf diese Auszeichnungen, die wir ebenso der Treue und Unterstützung unserer Kunden wie auch der harten Arbeit und den Talenten unserer Mitarbeiter verdanken. Wir hoffen, dass wir die Erwartungen unserer Kunden weiterhin übertreffen und dabei die verbreitete konventionelle Herangehensweise an das Thema Sporternährung immer wieder in Frage stellen können.
Myprotein Deutschland Details
Written by the company
Contact info
United States
- +44(0) 161 8131492
- de.myprotein.com
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pricing is very ambiguous and has…
Pricing is very ambiguous and has affected my trust immensely. E.g. I enter a discount code and it deducts 9€ from total, refresh the page, enter the same code again, now it's just a 6€ discount. Another example is that subscriptions are supposed to "save you money" but are more expensive than a one time order. Then there's the "use the app for an extra discount" and the discount is in the cents on a 50€+ order. I canceled the order all together.
May 1, 2026
Reply from Myprotein.com
Hello
Thank you for leaving your review.
I am sorry to hear that you were unable to apply a promotion to your order on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Reply from Myprotein.com
Hallo,
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir schätzen und wertschätzen Ihr Feedback sehr.
Wir sind stets bestrebt, unseren Service zu verbessern und Ihr Einkaufserlebnis zu optimieren, und dies wäre ohne Ihr wertvolles Feedback nicht möglich.
Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren – wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen
Natalia
First try of the combined product with…
First try of the combined product with Whey Protein and Collagen - I‘m excited and happy, fantastic Taste 🤩
April 18, 2026
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this kind of feedback from our loyal customers.
Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words.
If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Great service !
April 14, 2026
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good product quality
July 16, 2025
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very good quality.
’ve been using products from Myprotein, and the overall experience has been very solid.
The price-to-quality ratio is excellent. Compared to many other brands, the products are consistently affordable, especially when taking advantage of their frequent discounts, yet the quality remains high. The protein mixes well, tastes good, and delivers exactly what you expect in terms of nutritional value.
What stands out is the consistency. Whether it’s protein powder or other supplements, the products feel reliable and well-formulated, without unnecessary complexity.
Overall, a very good balance of great price and dependable quality, making it an easy choice for regular use.
September 10, 2025
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
One of the worst experience
One of the worst experience . My package was never delivered and on contacting Myprotein I was made to fill one formula for missing package which I did , after that their customer support accepted that my package was lost in transit so they will issue refund . But then suddenly after 2 days instead of refunding my money , they closed my account and said they won’t refund . On reaching and contacting them many times , no resolution. If package was slivered you should know to whom it was delivered but never got any resolution. It’s been a month . Unfortunately have to raise complaint now with Verbraucherzentrale
March 6, 2026
Unprompted review
Reply from Myprotein.com
.
Reply from Myprotein.com
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Too short expiration date in many…
Too short expiration date in many products. I ordered 5kg of peanut butter to receive them and see that they are only good for 6 more months. I would prefer to get this information transparent at the moment of buying.
March 4, 2026
Reply from Myprotein.com
Hi,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I did attempt to call you regarding this issue but I was unable to get through to you.
Instead I have messaged through your online account, please log into your account to view this message.
Thanks,
Sam
Always reliable
I'm a customer for over 10 years. Everytime great experience, never had a problem.
December 20, 2025
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Excellent order and delivery service.
Urbify in Germany, Munich is the better solution for deliveries in comparison with Hermes. Thank you.
March 17, 2026
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I dont have packet either refund
The packet was delivery to a neighbor who doesnt exists in my build. Now i dont have the packet or my money either. Trying to solve this, I have sent a formular declaring I checked and didnt receive the packet 3 times by the messages service from kundenzentrum from my account, and anybody is taking responsabilities. Dont use this service
March 24, 2026
Reply from Myprotein.com
Hi,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I did attempt to call you regarding this issue but I was unable to get through to you.
Instead I have messaged through your online account, please log into your account to view this message.
Thanks,
Sam
Great Product
Great Product, I recommend trying multiple mid size products for rotation. It dissolve quick
January 31, 2026
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good products
March 6, 2026
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Wrong item received, won’t send correct item
I unfortunately received the wrong product and the customer service solution was disappointing. They asked me to generate a return label and send it back, with a refund to follow up to 10 days after processing. I asked if they would send me the correct item instead once I returned the incorrect one, but this was apparently not possible. They informed me if I still wanted the product i’d just have to place another order for it. Very strange service: not customer-focussed.
March 7, 2026
Reply from Myprotein.com
Hi Ashorr,
Thank you for leaving your review
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Pants 👖 I received quality is very very bad
Pants 👖 I received quality is disappointing pilling on the pants 👖 I paid 70€ 👎 💯% was last of money for next time sorry
March 6, 2026
Reply from Myprotein.com
Hi Mehmood,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the item in your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Great quality for an affordable price.
March 4, 2026
Reply from Myprotein.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.