WhiteWall Reviews 6,250

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the prints and products, often highlighting the sharp detail, rich colors, and overall impressive craftsmanship. Many people also appreciate the easy-to-use website and the fast, reliable delivery service, with orders frequently arriving earlier than expected and expertly packaged to prevent damage. However, some customers experienced issues with product quality, such as defects in prints or incorrect exposure, and a few noted inconsistencies in service, including delayed dispatches despite assurances or unexpected cropping of images.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the outstanding print... See more

Product

Reviewers mention positive feedback about product quality, with many praising the outstanding detail, color... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the super fast and... See more

Order

Customers had positive experiences with order, praising the easy ordering process, fast production, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more

Rated 5 out of 5 stars

I recently received an order that was damaged by UPS during shipping. A full boot stomp on the Fragile label bent the mounting frame and metal print. Though not a WhiteWall issue, customer service imm... See more

Rated 5 out of 5 stars

I researched companies that would print custom large canvases last year and found WhiteWall. I planned on ordering after my trip to South Africa this year. I ordered two large, custom canvases in fl... See more

Rated 5 out of 5 stars

I ordered the sample pack to evaluate for a future project. The pack arrived quickly, and contained examples of available printing and covers. The quality is excellent, and I will be ordering a coff... See more


Company details

  1. Photo Printing Service

Written by the company

WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.

Ihre Zufriedenheit liegt uns am Herzen!

Unsere WhiteWall Zufriedenheitsgarantie

Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen. Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist. Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First time using WhiteWall

First time using WhiteWall. Very impressive!
Selecting the type of print, material and dimension was very easy to follow on the website. Payment and final ordering of the print was easy and secure. When the image arrived, the packaging was first class, very safe and secure. Opening the box revealed an outstanding print that we were both excited to see. This was the first print of my work that will be displayed at home. It looks wonderful. Thank you WhiteWall for a great experience. I will use you from now on for prints and recommend you to all my photographer friends. Thank you!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the Image is what I was Hoping for.

The quality of the Image is what I was hoping for, sharp, Vivid and detailed. The papers' thickness was surprising and much easier to handle. I was happy with the delivery time and was able to track it with no extra Apps to go thru and sign into. I will be doing more business with Whitewall and recommend it to other Photographers in my club.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded Every Expectation

I rarely write reviews, but WhiteWall absolutely earned this one.

After spending months researching fine art printing companies, frame options, paper types, matting, and glazing, I finally placed my order with WhiteWall. My shipment included a framed fine art print, multiple photographic prints, and a Hahnemühle Photo Rag print shipped from Germany to California.

Simply put, the quality exceeded my expectations in every way.

The framed piece literally took my breath away when I opened it. The craftsmanship is exceptional. The frame is beautiful, the matting is perfect, and the museum glass is so clear that it almost disappears. I’ve never seen glazing of this quality before.

The print quality is equally impressive. The colors, detail, tonal range, and overall presentation are stunning. The Hahnemühle Photo Rag print was especially beautiful and has a richness and depth that is difficult to describe until you see it in person.

I was also amazed by the packaging. Everything arrived in perfect condition after traveling internationally from Germany to California. The care taken in packing and protecting the artwork was obvious. The speed of delivery was also impressive.

What impressed me most is that the final products looked even better in person than they did on my screen. That almost never happens.

I’ve ordered artwork and custom framing from local framers and other online companies over the years, and this is the highest quality printing and framing I have personally received.

These prints were memorial pieces of my beloved English Bulldog, Emma, who was part of our family for over 12 years. Because of that, this project meant a great deal to me emotionally. WhiteWall delivered something truly special, and I couldn’t be happier with the result.

I plan on ordering more pieces in the future.

Thank you, WhiteWall, for creating artwork that I will treasure for the rest of my life.

May 29, 2026
Unprompted review
Rated 3 out of 5 stars

I sent in a high resolution astronomy…

I sent in a high resolution astronomy photograph with hundreds of stars and the high gloss metal printing process did not have enough resolution to successfully print many of the med bright to dim stars. In addition somewhat faint large nebula regions were also lost to the background black of space. It is as if the printing process compressed the dynamic range of the submitted photo to a significant extent.

June 5, 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your review. We are sorry to hear that the print you received does not match your expectations or the appearance of the original file.

We have contacted you by email to review the situation in detail and to ensure you receive the result you expected.

Sincerely,
Your WhiteWall Customer Service Team

Rated 5 out of 5 stars

I absolutely love the product

I absolutely love the product from your company. I’ve written an eight book series and this is the symbol for the realm of the kingdom of Velmora, the product is absolutely stunning and at 20 inches it will make a great addition to my office. Thank you so much for offering such a unique product. The quality is excellent. I can’t wait to hang it. Cheers, Sandra.

June 5, 2026
Unprompted review
Rated 2 out of 5 stars

I learned a great deal ordering for the…

I learned a great deal ordering for the first time. The final result came out much darker than anticipated; leaving me an unusable wall hanging.
Any future orders (especially black and white) will first include a proof to check highlights and shadows are printed as I see them on my monitor.

May 29, 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Many thanks for your review.
We are sorry to hear that your order did not meet your expectations. However, we are pleased to learn that following your email, the explanations provided by our customer service team helped clarify the use of our ICC profiles and calibration settings.

Should you have any further questions, please do not hesitate to contact us. We are always happy to help.

Sincerely,
Your WhiteWall Customer Service Team

Rated 5 out of 5 stars

Stunning quality, speedy delivery

The quality of the work we had printed with WhiteWall is just exemplary! We also appreciated the very quick delivery internationally. We’ll be using WhiteWall for all of our future printing/framing needs!

May 20, 2026
Unprompted review

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