Too many tabs, sub-menus, and weird icons. I just wanted to see my last transactions and had to click through four different screens. Not user-friendly at all.
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The offer banner showed x20 wagering, but the active bonus page switched to x45 after deposit. That detail should not change after money is already in.
Tried to take a break using their self-exclusion option, but the process was confusing and I still got marketing emails after. Didn’t feel like they took it seriously.
Uploaded my bank statement just after midnight. It showed accepted, then rejected, then back to pending with no note attached.
Company details
- Casino
- Betting Agency
- Books Wholesaler
- Gambling House
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Elite Spin | £5000 + 500 FS
Contact info
United Kingdom
- deal-nova-now.click
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cashback had no schedule
Cashback had no schedule, just a blank message notice.
Chat queue froze again
The deposit went through twice after…
The deposit went through twice after the first spinner froze. Bank shows two charges, casino balance showed one. Great start.
Revolut was listed
Revolut was listed, then disappeared at the cashout step.
The max bet warning appeared only after…
The max bet warning appeared only after I had spun.
Live chat closed while I was uploading…
Live chat closed while I was uploading the second document
Pending turned into review
My limit didn’t apply
Nick from support sent terms for the…
Nick from support sent terms for the wrong promotion.
Maximum bet rule was buried after…
Maximum bet rule was buried after activation.
Bonus expiry time appeared only after I…
Bonus expiry time appeared only after I claimed.
Why show Sweet Bonanza in the lobby if…
Why show Sweet Bonanza in the lobby if clicking it only gives “not available in your region”? It stayed in favourites too, just to annoy me.
Bank transfer option disappeared right…
Bank transfer option disappeared right after verification passed.
Chat queue said position 18
Chat queue said position 18. After twenty minutes it jumped back to 24. I gave up because my train was already late.
Chat transcript never arrived
Free spins counted down without…
Free spins counted down without launching the game.
Bonus timer lied
Emma from live chat was polite enough
Emma from live chat was polite enough. She still sent me the FAQ link after I asked about a withdrawal missing from history.
The game search is messy
The game search is messy. Typed “book” and got six unrelated slots first, while the actual game came up as unavailable.
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