Rivo Casino | 10 000 € Bonus • 25% Cashback • Wager x10 Reviews 

why is there no maintenance notice before the site goes down? it went down on saturday morning for about two hours. no email, no banner, no status page update.
i sat there refreshing the cashier assuming the problem was mine.

the KYC email goes to spam every time, on two different providers, which suggests it is something about how they send it. i found the first on day four, by which point two of the 72 hours were gone.

first cashout, first KYC request... nobody warned me that would happen.

Liam quoted 48 hours on the withdrawal, still not paid at 120.

Nick promised a callback WITHIN THE HOUR about the stuck deposit. that was yesterday.

the terms i accepted on the 3rd differ from whats on the site today... i know because i saved a copy. the wagering multiplyer went from 30x to 35x and the expiery shortened by two days, with no email about either change.

bonus creditted twice then removed twice, and the acount history shows none of it

Chloe said lowering a deposit limit needs 24 hours. that CANNOT be right.

the privacy page says identity documents are held for the account duration plus two years.

support said seven years.

both cannot be right and the difference matters for a KYC file.

which is it, and why has the page not been corrected?

the app has a help section, a contact form and a chat button. the help section links to the contact form. the contact form says use chat for urgent issues. the chat button opens a window that says our team is currently unavailable, please use the contact form. round that circle four times on a wenesday evening trying to report a deposit that had not arrived, then stopped bothering

KYC cleared on tuesday and the cashout still hasnt moved by the following monday

Started the £190 withdrawal standing outside the post office on tuesday and it is friday now with the same message on screen. two emails from me, no reply to either.

the account history and the transaction list are two different pages and they dont agree. the history shows a £20 deposit on the 4th. the transaction list doesnt have it. the balance is right, but one of those pages is wrong

Simone told me the bonus was pulled for a breach of the max bet rule. i asked which spin. she said the system does not show that to agents. so the evidence is NOT visible to anyone i can speak to.

the live tables are properly run and the dealers are good. everything else about the games side is thinner than it looks. the 900 in the header includes forty roulette tables counted individually and about a hundred titles that will not open.

Lost more than I planned last Friday, which is on me. No technical issues, no weird cancellations of bets. Just bad luck and maybe bad self-control.