Don’t believe the delivery times, my iPhone should have arrived by now and not even been shipped.
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DealMonday provides a wide variety of consumer electronics at the best value.
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United Kingdom
- dealmonday.co.uk
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Replied to 43% of negative reviews
Typically replies within 1 week
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Purchased a Nintendo switch lite on…
Purchased a Nintendo switch lite on 28th November, the shipping information with Royal Mail said ‘the seller has sent item’, this remained the same for 6 days at which point I emailed to confirm where the item was.
I received a response saying there was a problem with the shipment and they will resend but I was given no tracking information or delivery confirmation or expected arrival. I have since emailed a further 2 times asking for a confirmation of shipment and if they are unable to guarantee delivery before Christmas then please to provide a refund so I can purchase elsewhere. I have had no response, there is no contact information and their office address is a virtual address.
They advised me to call trading standards.
The gift is the only thing on my son’s Christmas list so it’s disappointing at such a giving time they are taking money and not providing the item and not providing customer service.
I just want my son to have his present :-(

Reply from Dealmonday
No communications whatsoever if you…
No communications whatsoever if you want a xmas present do not order from this company as they are another faceless entity which you cannot get hold of, people need to approach Deal Monday with extreme caution as their customer services in appalling.

Reply from Dealmonday
If I could put a zero I would
If I could put a zero I would. I have been waiting nearly a month for delivery. I get it is a busy time of year but I get generic responses to emails. I have requested a refund three times, only to receive an email to say my item has now been shipped. Worst customer experience. Avoid this company!

Reply from Dealmonday
Ordered Apple Air pods
Ordered Apple Air pods, delivery should have been 2-4 days, 3 weeks later still no delivery, they are lying to me saying they dispatched them and given a Royal Mail tracking number but they can't even be bothered to check their own tracking because if they had they would see that the status still says Royal Mail have not received it from them

Reply from Dealmonday
I ordered an Apple iPad from DealMonday…
I ordered an Apple iPad from DealMonday but wished I had checked out the TrustPilot reviews because I probably wouldn’t have purchased it. In all fairness to Deal Monday they did eventually supply the item at a competitive price. From ordering it to getting it delivered it took a total of 3 WEEKS!!! Their systems are very poor - no telephone contact number - all correspondence is computer orientated so no personal service and no agent to speak with. Couldn’t cancel the order as the reply I got said it was dispatched. Think twice before ordering anything and be prepared for a longer lead time.

Reply from Dealmonday
Delivery is a nightmare
Ordered a Nintendo switch for Xmas present. At a good price, cheaper but not significantly cheaper than elsewhere. Delivery said 2-4 working days but it has now been 16 days (12 working days) since ordering and no updates on the delivery tracker for 6 days. Emailed them for update and did responded now but with a very vague 'it will be here by the end of this week' followed by 'but there may be more unexpected delays'. Website now says high order volumes have added an extra 2-3 days to order times... At least for me it's been way longer than that and I ordered long before they put up that banner. If I were to go back and choose again I'd pay the little extra to buy from somewhere who deliver at the times they say they can do and who will respond with actual information when there are issues with delivery.

Reply from Dealmonday
Placed order
Placed order. Was promised 6 business days. Didn't arrive asked to cancel whilst payment still pending but they didn't cancel. Asked to return the item as purchased elsewhere and received an automated email. NOW on opening the package as it was supposed to be a Christmas present for my boy, it has a 2 point plug so guessing directly from China so I can't charge it. This wasn't advertised on their website. Now trying to raise a dispute with my bank and 200 quid down as they reply with automated rubbish

Reply from Dealmonday
Absolutely shocking
Absolutely shocking. Great price, appalling customer service, must be a bot, I can’t believe that a real person can be that useless! Supplied multiple tracking numbers for items that have never been received by the courier. Refusing cancellation, refusing refund, left without the item I ordered and without a refund. USE WITH CAUTION! Or just don’t bother! I certainly will never use this utterly useless firm again.

Reply from Dealmonday
Ordered 28th November 2-4 days…
Ordered 28th November 2-4 days shipping. Still no sign of the order! Extremely frustrating. Very concerned it will not arrive.

Reply from Dealmonday
Disaster
I have ordered a Nintendo Switch Oled on 29th November and I am still waiting for the delivery. My kids are anxiously waiting for more than two weeks, this is such a let down, first time buying from this site and this is the last time using this site. What a prime example of miss-managed stock and delivery system. Seriously unprofessional and incompetent management.

Reply from Dealmonday
I ordered an item as the delivery time…
I ordered an item as the delivery time was suitable for me but after the purchase I got the email's confirmation that it was going to take 10 extra days so I cancelled it. The customer service send me an automatic response saying you cancelled it however we will do send it. I cancelled again and again snd again, specifying that I wanted a refund and to talk to somone, ( all this through the helpdesk, which is a online form, it is NOT possible to talk to someone) . Long story short, my iten is on its way to be delivered sompoint in the future. Casecref. 443019507483

Reply from Dealmonday
!!! AVOID !!! Extremely Slow Delivery - Not as Advertised!
Purchased an iPhone 16e with 'Expedited Delivery' within 2-4 working days.
However, the product did not arrive within the expected time frame, and no updates or communication was provided to advise on any delays, apart from the banner at the top of their website which was still incorrect as the delay was far more than an additional 2-3 working days.
The parcel tracking is suspicious, like others have mentioned with the "724 Saver" which was never going to arrive within the stated 2-4 working days as advertised and is no way expedited!
I submitted a cancellation and refund request and received a response the following day asking me to reconsider, and the 'estimated' delivery was 'around next week' which I declined.
I have therefore raised a chargeback as the item was not received as per the information provided upon purchase, and I do not trust this company to issue a prompt refund.
Deal Monday really needs to address their selected courier, as it appears this is a very common issue experienced by multiple customers.
My advice: Don't be fooled by the lower prices and pay a bit more to purchase a product from a reputable company that use a reliable courier such as DPD or DHL to save the hassle.

Reply from Dealmonday
Having purchased a Nintendo Switch on…
Having purchased a Nintendo Switch on the 2/12/25 with Dealmonday for a competitive price, noting a 2-4 day delivery, I thought it would be fine if it was a couple of days late. I am now nervous 9 days in, with a delay message now on the tracking page for 2-3 days delay due to ‘peak period’ if i will receive the item before Christmas. Having now looked at other Trustpilot reviews, I am ready to claim chargeback with my bank and order elsewhere.

Reply from Dealmonday
ordered 28th november still not arrived…
ordered 28th november still not arrived 13th december terrible service

Reply from Dealmonday
Ordered an item on the 27th November…
Ordered an item on the 27th November with estimated delivery of 2-4 days and have still not received it.

Reply from Dealmonday
Liars - cheap and slow delivery service used when order said expedited delivery
Like most people I placed an order on Black Friday with Expedited delivery of 2-4 working days (ie plenty of time for Christmas!). Order has still not arrived and looking on my tracking information the service type is 724 Saver.
On Google it says the following:
"724 Saver" is a service type used by 724 Express (724EX), a logistics company often utilized for international shipping by discount electronics retailers like Dealmonday.
Service Purpose: It is a budget-oriented international courier service designed for shipping electronics and consumer goods from overseas (typically East Asia) to the UK and other destinations.
Delivery Timeframes: Estimated delivery is usually 6–10 working days, though user reports suggest actual transit times can extend to 10–15 days.
Cost: It is marketed as a "saver" option, meaning it is significantly cheaper than premium express couriers like UPS or DHL, often at the expense of slower transit times.
Therefore when they posted they used a cheap service that is IMPOSSIBLE to deliver quickly.
Had I known I would not have bought and am not hoping will arrive in the next few days or will have to buy here

Reply from Dealmonday
Finally arrived
Update my order has finally arrived its all in Chinese but hopefully the actual Nintendo is in English. It wasn't deal Mondays fault it was the royal mail hadn't up dated their tracking system but im just glad it's here.
I keep being told to write a good review. On Sunday I was told it was out for delivery its now Tuesday and on the royal mail site it says still waiting on sender they have already missed my daughters birthday and now i fear it won't even be here for Christmas. Im furious because I don't understand why everyone else is getting their orders and I don't know where mine is. I can't even afford to go and buy another one it's not good enough letting people down yet the minute you leave a bad review their on your back we'll until I receive my order im not leaving a good review this has really stressed me out because every day my little girl is saying is it here yet.

Reply from Dealmonday
Terrible delivery times and customer service lie to you. However genuine product at a great price
I ordered at item on 22nd Nov with a delivery time of 2-4 working days.
I checked trust pilot and most reviews said expect 10 working days so i bought with the knowledge i would not get it within 2-4 working days. However all reviews said the items were good quality and as expected so I took the punt.
However...
It is now Dec 12th and the item is not here and tracking has not been updated since Dec 3rd.
Have contacted customer service twice - once on 9th Dec and been told the package has been shipped that day and expected this week. Tracking did nit update to reflect that. Its now 12th Dec (and the end of the week!) so contacted again and they are now saying delivery will be next week. As this is a xmas gift if its not here by next week I will have to buy off the high street and return the item when it gets here.
Dishonest and unclear communication around delivery and no guarantees it will be here by xmas or even ever!
Even allowing for the peak season (which is e, pected and at the same time every year!) this is not good enough. The website states expect 2-3 days delay because of peak season...which is aIso dishonest. I was aware that they source from overseas so delivery may take some time and I was prepared for this amd to wait longee but to be told 2-4 days on ordering and then not having the item 15 working days later is just really poor customer service. The tracking system is external they dont tell you which courier service they use so it pretty worthless too. Its now been 'in transit in the hub' (whatever that means) for 5 working days.
The prices are good and you expect to sacrifice a little for delivery times and customer service because of that especially knowing they source from abroad.
Will not use them again. I can see lots of reviews saying similar so I think theyve lost themselves lots of potential customers this holiday season.
I will update as and when (and if!) I get the item.
*Edit*
They have now told me they have given the item to the royal mail 48hrs tracked service and given me a tracking number. This was on 13/12.
*Edit*
It is now 16/12 and the item is with the royal mail and expected by 18th.
Ultimately if they were more honest about delivery times id be given them a much higher revoew.

Reply from Dealmonday
Clear communication and a real saving
I was advised about the delay to delivery due to demand around Xmas time. The product arrived as instructed and was as advertised. I also saved about £25 by buying from Dealmonday

Reply from Dealmonday

Reply from Dealmonday
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