Dear Frances Reviews 128

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their beautiful design, craftsmanship, and durability. Many people are also very satisfied with the customer service, describing it as amazing, fast, helpful, and responsive. The delivery service is often highlighted as prompt and efficient, with items arriving quickly. However, some people were dissatisfied with the return policy, finding it insufficient and difficult to navigate, especially concerning faulty goods or inconsistent sizing. A few customers also experienced issues with product quality, specifically mentioning thin leather that deteriorated quickly or items arriving damaged. There were also occasional complaints about customer service being unresponsive or unhelpful in resolving these issues.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting beautifully designed and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the beautifully made and durable... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration with rejections due... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear Frances has been wonderful to shop with! Not only do they have gorgeous, high quality products, their customer service is amazing and fast, their shipping (free) is prompt, and exchanges are incr... See more

Rated 5 out of 5 stars

I tried my luck and emailed customer support if they have a spare park boot accessory. Nancy, of client services, was so gracious to accommodate my concern. Not only was she prompt and efficient with... See more

Rated 5 out of 5 stars

Great quality products, long lasting and well made. Had an excellent experience also dealing with Nancy in Customer Services. She was brilliant!

Rated 5 out of 5 stars

Beautifully designed and crafted shoes. So far I have purchased two pairs of the Balla mesh shoes, which fit like a comfortable glove. This company has impeccable customer service, too. I contacted th... See more


Company details

  1. Fashion Designer

Written by the company

Dear Frances was founded with the clear objective of offering luxury, designer classics to modern women. We focus on bringing the highest level of design and craftsmanship, while slowing the fashion cycle and leading the way for socially conscious businesses. We work closely with our team of artisans in Italy, utilising sustainable materials and processes to develop a new kind of luxury - a luxury that seeks to slow the fashion cycle, a luxury that focuses on craftsmanship and a luxury that helps to increase the integrity of our fashion choices. Dear Frances has become synonymous with modern, elegant designs, offering styles to hero a classic wardrobe. We source the finest quality Italian leathers and European textiles to produce modern classics, designed to last. Dear Frances has been worn by Margot Robbie, Gigi & Bella Hadid, Kendal & Kylie Jenner, Kaia Gerber, Hailey Bieber, Selena Gomez, Zoe Kravitz, Emma Roberts and Sienna Miller.The brand has been featured in publications including Vogue, The New York Times, Forbes, The Wall Street Journal, InStyle, Elle Magazine, W Magazine, Business of Fashion and others. Our core collection focuses on the timeless wardrobe, where modern minimalism takes centre stage with sleek textures, architectural silhouettes and refined details. Strong and elegant, we find empowerment in essential shapes and tonal hues that form the basis of a classic wardrobe. We are energised by designs we can invest in now and wear forever. And we are inspired by versatile shapes that we find ourselves reaching for time and again.


Contact info

4.2

Great

TrustScore 4 out of 5

128 reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love this ballet flat

Love this ballet flat. Very feminine. The mesh is soft and supple. It breathes so that my feet aren’t hot or sweaty. And, the leather trim holds well on my foot. The soles are comfy. I expected to feel the hard pavement, but that’s not the case. I did size down a half size.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love these boots

I absolutely love these boots! They strike the perfect balance between elegance and luxury. The design is sleek and timeless, and they elevate any outfit, whether it's something casual or more dressed up.
What surprised me was how comfortable they were. The quality is top-notch too, so they feel like they’ll last a long time
Overall, if you're looking for a pair of boots that are both **chic and comfortable**, I highly recommend them.They’re worth the investment!



September 8, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I bought a pair of boots that went on sale that day and then mysteriously the price changed to almost 50% lower within hours of my purchase (I believe it was a pricing error on the site at first as 70% off was advertised but not the discount I received) customer service would not refund me for the difference or provide proof that it wasn’t an error on their part. They did give me a store credit that I have no use for that’s only valid for 1 year. Tried to shop small and support a business but will never shop here again.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

I'm very satisfied with this purchase

I'm very satisfied with this purchase. I wore the boots for a long walk right out of the box, and they felt great—almost like I'd been wearing them for ages. The sole is extremely comfortable with a slight spring to it, and the boots are impressively lightweight. While I expected the leather to be softer, it's soft enough while still holding the shape of the boot well. I ordered my usual size, and they fit perfectly.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful boots and top notch retailer!

Beautiful boots! I can’t fault them! I’ve got my usual sz UK5 in trainers/boots and I wear UK4 in flats and these are perfect and unbelievably comfy, no breaking in needed! Excellent service, updates provided throughout. Great experience all around! I will be purchasing again the future! Thank you xx

September 5, 2024
Unprompted review
Rated 4 out of 5 stars

Wonderful shoes

Wonderful shoes
Only complaint is the delivery process, I guess coming from UK has there trouble in EU.
However I must say that their costumer support is kind and do everything they can to help

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect!


I bought the shoes from Dear Frances at the first time and I'm amazed how comfy they are! And the quality ist really Lux! Amazing Brand!

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning shoes, excellent service

I’m a stiletto person… i don’t wear flats, and my comfy shoes are normally very “chunky”, but something attracted me to this shoe, and after thinking on it for a month plus, i finally purchased them and boy am i glad i did. What a GORGEOUS shoe! The sparkle is so beautiful, and the shoe while delicate feels like it is strong enough to last. I have a wide foot so i sized up and I’m glad i did, as the leather piece around the top is a bit fitted, but I’m confident it will mold to my foot perfectly.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

The Park boot is exactly as described. Very high quality, extremely comfortable and light-weight, which I love. I vary between a US 7/UK 4-4.5 / FR 37-38. I purchased the 38 since I wanted them roomy for thick socks in winter and this was the right size for me. I’ll be buying more from this brand.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Slide

I love these so Tye slides in olive much. Purchased in the sale. Excellent fit. Look exactly as in the photograph - very pleased.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

High quality, durable, and beautiful !

The boots are beautiful and I can't wait to wear them once it's boot weather again. The heel is the right height to be comfortable for long wear, yet still sexy and sleek.
I own 2 pairs from Dear Frances and love their unique styles and high quality!!

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

I love these shoes

I love these shoes, and today, my first day wearing them my flight got cancelled and had to walk between terminals to see if they would put me in another flight. I was afraid that at some point my feet would really hurt and I have to say that they are very comfortable. This is my first time wearing them and after running around in a huge airport I am not at all in pain. I love you Dear Frances, you are thus far my favorite shoe brand.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

SKYE Boots

Exquisite boot fits well (size 38) and is beautifully crafted.
No issue with delivery - straight to my door

June 11, 2024
Unprompted review

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