a lovely experience! all the products were shipped in a high quality bubble mailer that made sure the albums were protected, and the photocards were wrapped seperately as well! it is obvious lots of c... See more
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Review summary
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Company details
Written by the company
Dream Destination for Cute Authentic Character Goods, Sanrio Merchandise, Korean and Japanese Stationery and K-POP.
Contact info
London, United Kingdom
- info@dearmyfavorite.com
- dearmyfavorite.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 24 hours
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DO NOT PURCHASE FROM THIS WEBSITE
This is a fraudulent website! Do not order from here. Made an order in April and up until now I have had no response from the website. Have asked for refund and again no response. I will be reporting this website to the relevant regulators to shut it down.
changed price after i bought
changed price after i bought, for both items, and charged me for the new price then only sent me one of my items
Bad customer service
There is no response to my email about my order. It’s already 2 months since i ordered.
The order arrived perfectly
The order arrived perfectly! 100% original and I'll definitely be buying more!
Cute freebies & sweets
Cute freebies & sweets, really well packaged, and I really love the photo cards! Thank you so so much! >o<
Nmixx Fe304 Forward + Stray Kids Lucky Draw Photocards
Very well packaged,fast shipping, lovely freebies, I’m really satisfied with my order.
perfect!!!
albums came in perfect condition, very happy with them!! only downside was how long they took to come :(( but would 100% order from here again ^^
Worst K-Pop Shop in the UK
Appalling customer service, I've been trying to contact them for a month about changing my address on my pre orders because I'm moving house. I've emailed them 5 times, dmed them on Instagram, tagged them in stories and I haven't heard anything.
DO NOT BUY FROM THEM once they've taken your money they couldn't care less.
Edit since they've replied to me and made me out to be unreasonable, I'd sent 2 emails prior to the one they're referring to. One about a mont h before, another two weeks before which both went unanswered...
I completely understand having to have patience with small businesses, but the only thing that got me an answer out of them was leaving this review and complaining through shopify. I am not the only one to have issues with their customer service.

Reply from DMF
so sweet!!
the packaging was soo cute and it arrived pretty quickly!! i was so happy opening it, so sweet :) 💗
It was an okay experience
I got everything I asked for and it was packaged nicely. It did take a while to get here and the tracking didn't work even though i paid for the full option. Ordered last year around November/December and only now received it.
Issue sorted :)
Replied to my message and sorted out the misunderstanding! Everything is perfect as always xx
Amazing! Thank you!
Everything came wrapped well and nothing was damaged, and shipping was fast! They added some freebies, I got a top loader and two packs of sanrio gummy sweets!!
From a random place ad
Randomly saw their ad on Instagram and decided to check them out. I'm glad I did. Photocard arrived in a timely manner and was packed securely with the cutest freebies. Would definitely recommend people to buy from here!
Just recieved my first order
Just recieved my first order, not the quickest delivery but carefully packaged and with a cute freebie. Definitely will buy from them again as a great selection of merch that I'd not seen elsewhere
will never buy here again
Terrible experience. I've ordered for about 450€ and there is no communication at all with this shop! They changed the shipping dates within weeks since I ordered. Some products were cancelled after months and I was told I would get a refund which I didn't receive so far. I had to contact PayPal so now it's hopefully done. Sadly I still have one open order over there but I'm pretty sure it's going to be cancelled also since it's Pop-Up Store Merch.
good shipping times
recieved my order in a timely manner, packaging was good, i'm satisfied.
Received my package today and it was…
Received my package today and it was great! They even included a little freebie! Thanks~
Every thing packed well a bit wait but…
Every thing packed well a bit wait but worth itttt
Getting my Felix Photocard fix!
I ordered a Felix photocard from the recent fanmeeting. It took a while to arrive from when ordered - over a month or so. However, I have ordered before and like the last few times I received it with no issues. It was also packed safely so it arrived in perfect condition. Thank you once again, DMF :)
i ordered from here a little over a…
i ordered from here a little over a month ago, got 2 pre order items and 2 on hand items. got two of them today and they were packaged so well!! was such a long wait since im in the UK but everything else was great !
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