We love the high quality wood frames and can recommend Dear Sam without any doubt. The frames are well processed and the acrylic glass makes the whole product light and shatterproof, which is esse... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This store might be a scam. My sister bought me a poster on November 1st. Since then, we haven't received any confirmation from the store, yet we have mail from PayPal with payment acceptance. We cont... See more
Absolutely the best shop for posters and frames. I have bought from them more times and I can say that the quality of print is really good - the colours hold well and for long, even when exposed t... See more
I could never stress enough how amazing my experience with Dear Sam was! This is by far the best customer service I've seen in my life! So friendly, helpful, prompt answers, kind, generous. Sanne does... See more
Company details
Information provided by various external sources
Unika posters, tavlor, affischer & prints - till låga priser! Öppet köp i 90 dagar & leveranstid 1-3 dagar! Upptäck posters och fotokonst hos Dear Sam
Contact info
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It took 12 days for me to recieve my…
It took 12 days for me to recieve my order. Not 1-3 days as claimed on the website. Sure it was over Christmas and New Years, so a few extra days would have been accepted. However, 12 days is too much.
January 12, 2021
Reply from Dear Sam
Hi Sofie, I am so sorry that the delivery took so long! I have just sent you an e-mail so we can find a solution together. Please answer me there and I will help you further!
Best regards, Maya
Great service and their products have…
Great service and their products have an amazing quality. I will definitely shop there again!
December 31, 2020
Unprompted review
Thick frames and oak frame wasnt that…
Thick frames and oak frame wasnt that nice looking as I thought.
December 30, 2020
Reply from Dear Sam
Hi Anders,
I am sorry that the frames did not look as expected. We have a 90 days return policy, and you are welcome to contact us so we can help you with a return. Please send an e-mail to: hello@dearsam.com and we will help you further.
Best regards, Maya
Happy costumer
Quick delivery, excellent costumer service and nice material on posters.
December 25, 2020
Everything went well!
December 23, 2020
5 star customer treatment
After a misunderstanding whereby I thought my order was lost and I thought support did not answer my emails I got a call from Dear Sam staff member and she helped to sort the misunderstanding out. I have now received the product and they turned the 1 star review around to a 5 star plus. THANK YOU
December 22, 2020
The item was damaged when it arrived…
The item was damaged when it arrived (probably in the shipping). I contacted costumer service but they haven't got back to me yet!
December 20, 2020
Reply from Dear Sam
Thanks for the feedback. Unfortunately, we have not received any email from you but I did send you a mail now. Ofc we want you to be happy with your new poster! Best, Carro
Loooong dilivery
I placed the order 2nd of December and have after 10 days still not received any package or an e-mail the order has been sent. On the web page it says it should take 1-3 days.
December 12, 2020
Reply from Dear Sam
Hi Tobias,
I am so sorry that you haven't received your order yet! Unfortunately, our oak frames 50x70 is temporarily out of stock, and that's why your order hasn't been sent yet. I really apologize for that you haven't received this information from us! We will have the frame back in stock during this week, and we will send your order as soon as possible! I am so sorry that you haven't been informed about this!
If you have further questions, you are very welcome to contact us on hello@dearsam.com.
Best regards, Maya
Super friendly customer service
A little bit disturbing that I never received a delivery confirmation, however - seeing I've worked in the same business, plus Christmas time is hectic to say the least, I know it can't work perfect all the time.
And Maja, from customer service, was super helpful and friendly. She explained the error and I got my collection ID within seconds and all in all I'm a super happy cutomer!
December 9, 2020
So happy with our pictures and frames…
So happy with our pictures and frames from Dear Sam. They smelt perfectly into the environment of our living room. Even loved the packaging, it was very delicate and neat. The delivery was somewhat late due to covid-19, but we’re overall pleased with everything.
December 9, 2020
Excellent service and fast delivery!
December 2, 2020
Great experience
Nice posters, delivery and payment went fine. A bit delayed delivery, but in Covid-times I imagine a lot of people are home decorating and ordering posters online and therefore it's not unexpected that delivery time is a bit slower than usual.
November 28, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.