Dears Pharmacy & Travel Clinic  Reviews 

473
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional staff, describing them as knowledgeable, friendly, and professional, often going above and beyond to provide support and care. Many people praise specific individuals for their helpfulness, patience, and ability to make them feel at ease during consultations and services. The service itself is frequently described as fantastic, efficient, and easy to use, often exceeding expectations. However, some customers also noted significant issues with prescription management, including medication not being ready on time, missing items, or incorrect dispensing. Some reviewers were not happy with certain staff interactions, mentioning rudeness or a lack of professionalism and care.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness and caring... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting excellent and fantastic... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers receiving helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Dears in Templehall, Kirkcaldy. I had micro suction ear wax removal £55 and that covered 3 sessions that I needed. I also had a free hearing test all done by the marvellous Ke... See more

Rated 5 out of 5 stars

Lauren is an outstanding weight‑loss consultant at Leslie. Her expertise is matched by the way she supports you every step of the way — her advice is clear, practical, and genuinely tailored to wha... See more

Company replied

Rated 5 out of 5 stars

I’m a recovering heroin addict where we as usually judged and treated differently in previous pharmacy’s, everybody has been lovely but above all ISOBELL has been amazing! She makes it feel like a sma... See more

Rated 5 out of 5 stars

Lauren the pharmacist at Dears pharmacy in Leslie fife is an absolute asset. She is so knowledgeable about the weight loss injection Mounjaro. I was so sceptical starting this weight loss journey. But... See more


Company details

  1. Pharmacy
  2. Travel Clinic

Written by the company

A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.


Contact info

4.2

Great

TrustScore 4 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(473)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dears review

The staff here in Dunfermline high st are very helpful. They care of my ear problem and we’re very helpful. I get my nomads from them too.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Review for Kerry at Dears, Kirkcaldy

I recently visited Dears Pharmacy in Kirkcaldy after experiencing sudden hearing difficulty in one ear. Kerry was fantastic from start to finish — friendly, reassuring, and clearly knowledgeable. She quickly identified that the issue was caused by a wax build‑up and explained everything in a calm, professional way. Thanks to her help, the problem was sorted quickly and I left feeling relieved and well looked after. Excellent service and a credit to the pharmacy.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Superlative help, advice and care from Kamil at Dears on the High Street in Dunfermline, Fife

Kamil, the Pharmacist, at Dears Pharmacy & Travel Clinic Dunfermline, Fife on Dunfermline High Street, is a totally professional, caring and approachable pharmaceutical expert who has helped me numerous times with my health issues, providing clinical knowledge, reassurance and advice along the way. He is a personable practitioner who really takes the time to understand my pharmaceutical needs. I recommend Kamil and Dears Pharmacy in Dunfermline 100 per cent. Thanks Kamil for your kindness and amazing help.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Travel vaccinations

Excellent recent experience of travel vaccinations in Dunfermline branch with Kamil. He was very friendly and helpful, explained everything clearly in a professional manner.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Dears in Templehall Kirkcaldy

Fantastic service from Dears in Templehall, Kirkcaldy. I had micro suction ear wax removal £55 and that covered 3 sessions that I needed. I also had a free hearing test all done by the marvellous Kerry. Couldn’t recommend this service enough, easy to book appointment online or in store. Thanks again Kerry I will definitely be using this service again.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Travel Advice and Travel Jabs

I had an initial consultation with Kamil, which led to 3 further appointments due to time specific jabs for travelling abroad. Throughout the consultation and appointments Kamil was professional, hygienic and friendly. He was super informative with the jabs and the reasons behind the requirements and was also helpful with any questions I had.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Pharmacist was brilliant

I had reason to call upon the Pharmacist in Kekty as I was having difficulty with Reflux. I had a consultation with Zophia who was extremely knowledgeable, helpful and caring. If anything Zophia was better than my GP who just throw tablets at you etc to get you out the door. Zophia recommended another over the counter medicine and so far it seems to be working a lot quicker and effective as well. Early days but sign are encouraging. I wasn't rushed at all and Zophia was first class. Thank you

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

A prescription was sent from the…Desrs and the Royal. Mail

A prescription was sent from the Hospital rheumatologist to Deers in the clams Centre on the 15th of May the no say they didn’t receive it there wasn’t a stamp or something on it the mail Royal mail picked it up took it and then on the 16th of June, they’ve opened it and taken out my prescription with my name full address put it into another envelope with the original and sent it to me now I’ve been take tears and they’re not happy to do anything. I think this is wrong because my name and address has been floated around via the Royal mail but the initial posting was two Deers who are not accepting it as a go a complete and otter gale they really need revamp not happy now I have to go to the post office myself to ask an explanation when it should be the pharmacy themselves. Definitely not worth anything more than a one star and that’s only because they’re two ladies at the front desk are wonderful.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I went in for my travel vaccines and…

I went in for my travel vaccines and felt very welcome from all the staff, they made sure I knew exactly what I was getting and how it would help me.
Kamil in the Fife store was fantastic, very friendly and caring throughout all the appointments.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Blood draw

Was treated great and guided to the consulting waiting room quickly where I was with Danielle who did a amazing job taking my blood and was great to chat with through the whole process making a usually anxiety producing process very positive

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Leslie pharmacy

Lauren@Leslie was so helpfull and informative, explained everything to me. Very nice young lady.

June 26, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you require in the future we will be happy to help!

Rated 5 out of 5 stars

Visiting from Canada needing advice

I was visiting from Canada, and was fighting a respiratory infection for two weeks. I called UK healthcare and they suggested I attend a pharmacy (a very novel thing for a Canadian). I got in within a few hours, for a booked appointment and received absolutely brilliant care from Jenna. The staff and pharmacist Jenna were kind, thoughtful, prompt, professional. Excellent timely service. I think I have the correct address.

May 22, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience!

Rated 5 out of 5 stars

Heather

Heather, at the front counter, was very helpful and made sure I didn’t get anything that would interfere with medication I was already on. Service was great!

June 25, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience!

Rated 5 out of 5 stars

(On behalf of patient)

(On behalf of patient)

Kerry at Dears pharmacy Kirkcaldy (Templehall) was great. She didn't rush the earwax removal, my grandmother had to return a few times to get to it completed due to a small ear canal and Kerry not wanting to irritate the ear. and all subsequent (2) times were covered by the first charge. And provided a perscription for ear drops to keep buildup at a minimun.

Would highly reccomend.

June 4, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you require in the future we will be happy to help!

Rated 5 out of 5 stars

Good well mannered and helpful staff 😁

June 25, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you require in the future we will be happy to help!

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