Debenhams Flowers Reviews 

Flowers for my mothers funeral. Purchased 3 bouquets from Debenhams flowers as they looked really lovely online when the flowers arrived they did not live up to expectations. The arrangement was lovely however the fact they were limp and bruised took away from the time put into making them. Will not be buying again. Support local businesses that's what I say!!!

Debenhams did not pay Irish employees their legal entitlements when they closed. Is this the type of people you want to give your business to?

Placed two orders for birthday flowers in March 2017. Order placed well in advance. A week or so before they were due to be delivered I received an email saying they could not deliver.
I was given an account credit of £60 by way of refund. I called to request a proper refund to my bank account but this never happened. Then at the start of May 2017 they were hacked. The business is now shut down and I have been refused the £60 refund that was on my account. They claim they can't do anything until the hacking issue has been resolved. It is now August!
This is totally unacceptable and no one at the call centre will help me.

Will never order from again.
I had an email saying my account had been hacked into via this website, which caused me great anguish and upset, i continued to email them concerning this and they were most unhelpful.
As a result of this my account details had been used elsewhere which i found very distressing, when i contacted them they simply sent me a link on how to prevent online protection, i have never had any problem with online ordering previously until i used them they then told me to change my account details - HOW NEGLIGENT!!!!
Ihad to go to all the trouble of changing details and waiting for new cards etc due to their error!!!
They continued to dismiss the fact of all the inconvenience caused to me and just brushed it aside with links to online protection - this was no fault of mine!!
A simple gesture of good will would even have been something but no!!
I would advise anyone to order from a different company, this one could not care less about it's customers

I live in Australia and ordered an orchid to be delivered to my mum's house in the UK the day before mother's day (there was no option for delivery on actual mothers day). The plant simply did not show up on delivery day and no one bothered to contact me to let me know there was an issue. I emailed customer service the next day and got a response advising the plant wasn't delivered "due to no stock". I was advised a refund had been processed and i would receive £15 store credit. That was 2 weeks ago and still no sign of a refund. I sent another email to customer service to follow up the refund but received no response so today i bit the bullet and called customer service from australia only to be told my refund request hadn't been passed on to the accounts department. I've been assured the request has now been passed on and i'll get the refund within 5 business days. Absolutely shocking customer service from a well known company i thought i could trust. First and last time i will order from debenhams flowers.

Absolutely awful service - flowers not delivered and no communication as to not being delivered or any attempts.
For such a big company I am disgusted with their service and trying to complain was a waste of time - call centre uninterested and un caring !

I paid Debenhams flowers £54.98 to deliver Mother's Day flowers. The flowers were left outside her building by a recycle bin. Debenhams flowers have given £15 goodwill with no apology or explanation. This can only be used with Debenhams flowers, to enjoy the experience again 😳 Delivery is disgusting and Customer service were very rude and unhelpful. Stick to Waitrose, M and S or Tesco.

Received very poor Mother's Day flowers. Twenty two emails later all dealt with by a different person each time who kept asking for the same information again and again. I then tried frustrating experience phoning to ask for the name of someone senior at Debenhams-apparently they don't have that information! Eventually was passed to Debenhams flowers where an uninterested and offhand person seemed to think as I didn't have an order number ( I had explained they were a gift) was causing a problem. They eventually agreed to refund my son. Waiting to see if he gets it.......

My hubby bought me roses 🌹 for valentines they never opened they darted up within a few days without opening I completed after lots of attempts on getting threw to um that is they said they would send a dearie bunch out to spoilgese am still waiting for up and we are nearly in April I av rang loads of times since the number is no good so I went threw Debenhams Customer service and they emailed um twice to open a complete all email was ignored all phone call ignored and no replacement or apology nothing absolutely terrible service disgusting flowers and dam right ignorant I would not recommend or use agen 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡🙃😟😖😡they totally ruined my valentines and didn't have the decency to sort it out SHAME ON U SUTCH A BIG COMPANY LIKE THIS 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Short version is I bought flowers for daughters 16th birthday , they were dried up and a mess for £50. I have sent 2 emails to customer service 19 days ago asking to be contacted to date I have had no response. I will never buy anything again from Debenhams Ever never mind flowers. DO NOT USE THEM they will fraud you and not reply

Flowers did not turn up on valentines day and was not advised so in advance. By the time I could arrange redelivery the flowers were half dead.

To be fair it was their choice if courier, DX, who were to blame and DF were quick to offer a refund, plus store credit.

You use companies like this because you want to ensure that flowers arrive on time and are good quality.
I ordered Valentines Roses at the end of January for delivery on Valentines day. The day before delivery I received an e-mail advising they had been dispatched and providing a tracking number for the carrier.
At lunchtime on Valentines day I tried to track the delivery - the carrier website would not accept the number. I contacted Debenhams and the person I spoke to was not very helpful - simply agreeing that the number didn't work and offering only a telephone number to contact the carrier - 0844 so given waiting times a costly option. They should have followed up with the carrier and phoned me back. At this stage they could have resolved the issue. At the end of the day no flowers arrived and I contacted Debenhams again - at this time nothing could be done leaving my wife disappointed. The person I spoke to at this time was more helpful but could only offer a refund and a flowers account credit. I don't feel this was sufficient given the disappointment caused and the service provided - especially as I don't particularly feel like using an unreliable service again. I have contacted them to express this concern and I am waiting to hear but felt that others need to be aware of this lack of service.

The order was delivered to the wrong house because of a stupid driver who is very ignorant, two items were missing which were paid for with a confirmation email, the flowers were dead because delivery was so late and the package was completely disgraceful!

WORST DELIVERY SERVICE. I don't recommend at all.

Ordered an expensive bunch of flowers on 17th December for delivery 22nd December but they still haven't arrived and it is 28th December. Sent an e-mail 24th December and received the usual immediate automated response but nothing since. Rang them up (15 minute wait) and they cannot explain why they haven't arrived or even been dispatched. Got cut off when we started discussing the refund.Ringing back again and waiting for a response. Rubbish service and support. This was part of my wife's Christmas present and a refund does not alleviate the disgust.

Flowers seven days late and DEAD.

Delivered on 10/12 in a box with 3/12 stamped all over it.

So much for my friend's unexpected cheer up.

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I have to agree with most reviews below! Unfortunately only saw them after the flowers were not delivered. I ordered a bouquet for my friend who had a bad week to cheer her up. I spent £ 55 on a designer bouquet the order was for tracked next day delivery. It was a Thursday. The delivery was supposed to happen by 6pm. Their office close for the weekend a 5pm so after the flowers were not delivered I had to wait till Monday to call. I was told that they will be delivered at some point today (4 days later). I asked if it's a fresh bouquet and was told it's the one from Thursday so it might not look the best!:( Absolutely shocking customer service. I of course opted for a refund which I have not received as yet. Thankfully I paid via Paypal and already filed a non delivery dispute.

Order placed on 29th September 2016. Website stated that next day delivery was offered. Expected it to be delivered on Saturday 1st October. No show.

Called on Monday 3rd October and was told that it might be delivered on the same day or next day. The customer service was absolutely rushed and my query was not answered properly. I hoped for it to be delivered the same day in time for our anniversary dinner. No show again.

Had someone wait at home to take delivery on Tuesday. No show...yet again! I e-mailed them to check the status and if this was not going to be delivered, at least refund the money! I got a call at lunch time and it was to notify me that they were having issues with the courier. No e-mail or communication to notify me of that.

I asked the guy for a refund and he hung up on me. Absolutely shocking service from them!!

DO NOT...I REPEAT...DO NOT BUY FROM DEBENHAMS FLOWERS!! THEY'LL RUIN YOUR DAY WITH A SMILE!

I sent flowers to a friend who was staying with her Mum for a few days having lost a baby. Knowing she wouldn't be there for long, I paid for named day delivery. Something went wrong with the computerised ordering system as when I checked for a delivery notification, the delivery was yet to be made several days later which is what you'd get if you went for free delivery. I phoned customer service - they were very unsympathetic, kept saying the same thing over and over again suggesting they follow a script, and blamed me. I've eventually got a refund of the delivery charge. My friend enjoyed the flowers for 2 days. Debenhams customer services weren't interested and referred me to Debenhams Flowers customer service - must be outsourced and nothing to do with Debenhams. Won't ever use them again.

I have used Debenhams flowers before to send flowers to my friend. It is her birthday and she is having a very difficult time. Sadly the flowers failed to arrive with Debenhams claiming she had moved away. She has lived in the Lane for over 30 years and they've delivered there before. I have now missed her birthday completely. What is even more annoying they have left me on the telephone in a queuing system for over 20 minutes and they don't answer the phone. I have sent 3 emails and not one have they responded to. Awful service. I will never use them again.