Debenhamsgadgetinsurance Reviews 

They go out of their way not to pay, they would not pay for a cracked screen because I did not have the original receipt, although I did have proof of purchase supplied by Dixons, (Dixons were exceptional btw).
DON't touch this product with a barge pole

Shocking service.....I lost my phone in a taxi and they are asking for proof that I went out for dinner the night before, and got a black cab home they want proof why, rude man I spoke too, they more than less want blood,DNA that CCTV footage that I had lost my phone....I have never experienced anything like it in my life. I have contacted my provider and o2 have gave me a sim straight away.

Would not mind but I have never claimed before in the 2 years I have had this service.

They want a picture of me holding my passport, police reports what the helllll, they just do not want to pay out

Do not use them at all there crap and I would not bother.

And the woman and the man on the phones are extremely rude, they want proof that I contacted my provider, they want reports when it was used utter JOKEEEEE they will happy charge you for 2 years of insurance but when you need it, More chance of getting a table at Buckingham palace with the queen for an all you can eat buffet....DONT EVEN BOTHER PEOPLE YOU WONT GET A NEW PHONE

These guys are amazing
My s9 plus had a damaged screen , because it was bought of Ebay it was a foreign phone and parts are not readily available in UK .

I thought it was death by small print
Samsung refused to fix it and I complained bitterly

But in good faith debenhams phone insurance replaced the phone with out any bother

5stars from me

Cannot answer simple questions or request, anyone that picks up doesn’t have the slightest clue and always have to put you on hold and ask someone else. AVOID AVOID AVOID.

Thieves scalawags scoundrels wot touch them with a 100 metre pole you been warned

Brilliant service! Had a couple of smashes on my iPhone X. Initially my network were being difficult and weren't providing the proof of usage document required to complete the claim.

Hillary was really helpful in speaking to the mobile network to confirm that I was definitely a customer using my phone and managed to get the claim through for me even after 3 were being difficult!

Managed to get my phone to an Apple Genius bar for a full replacement phone, reimbursed within 3 days for the cost. Brilliant insurance and well worth the money!

Really pleased with my cover. Dropped my samsung s8 and ended up with a cracked screen, got in touch with them straight away to make a claim. Once the claim was approved I paid the excess and posted it off to them - was then pleasantly surprised when I got my phone back, not only repaired but looking brand new again, less than a week later. For less than £10 a month they exceeded my expectations massively. Definitely recommend.

I never ever left a review before on trustpilot but feel this company need to be exposed. They basically only respond to emails every 48hours (if your lucky) and then there will be some other reason as to why they won’t except the claim. They ask you for more and more information but I don’t think they will ever except your claim. It’s so frustrating!! Your made to feel like a criminal for losing your device. They ask for photo I.d and your face next to the I.d in a picture. police reports, lost reports, proof of purchase, proof of usage and so on.. it’s an absolute joke. Please save yourself the headache and money and find some other phone insurance company. Waste of insurance premiums. They now want screenshots of my iCloud/find my iPhone account to show I had tried to locate my device but as I explained to them I didn’t sent up find my iPhone so was unable to locate the device. The phone was fairly new and I never got round to transferring details and account. But this will be another argument for them now. I hate this company so much they are awful. So far it’s been 5 days of headache with this company and I don’t think it will end anytime soon.

Please do not enter into any kind of arrangement with this company
Absolutely abysmal service from customer services especially a lady named Jade. Absolutely rude and the type of company that tries to push blame on customers. As a result, I have cancelled my insurance with them and have taken my money elsewhere to a better insurance provider

'I claim my tablet as lost
Advisors very bad by asking me to take picture with passport holding in hand...... its like immigration after doing that they come up with this which is wow... its sooo funny beacuse i never took my tablet to apple they are blaming me..... waiting till tomorrow to find out whats going to happen which im sure they already made there mind
By the way thry need
Copy of passport
Copy of your picture holding the passport
Utility bill
Invoice
... after 3 days they reject you.
It feels you buying a car on finance loan

Thank you for your recent correspondence.



We have reviewed all documentation provided to date.

Please note in order to progress your claim we require your comments to the following:

1) Our investigations have shown that your device was registered with Apple on 12 June 2018 being unable to power on and no repair was carried out. We are satisfied that the information we have is accurate. Please can you confirm if you had the repair carried out together with documentation to include the repair invoice and proof of payment.'
to
'I claim my tablet as lost
Advisors very bad by asking me to take picture with passport holding in hand......

its like immigration after doing that they come up

After giving all the info they looking for then thry come up with funny answer which they said i have repaired my tablet

.... waiting till tomorrow to find out whats going to happen which im sure they already made there mind

By the way they need

Copy of passport
Copy of your picture holding the passport
Utility bill
Invoice
... after 3 days they reject you to say lie... they not happy to give me the info where the tablet was repaired if it was or not as they lie.. as they trying to pull your legs.

It feels you buying a car on finance loan

One of the emails

Thank you for your recent correspondence.



We have reviewed all documentation provided to date.

Please note in order to progress your claim we require your comments to the following:

1) Our investigations have shown that your device was registered with Apple on 12 June 2018 being unable to power on and no repair was carried out. We are satisfied that the information we have is accurate. Please can you confirm if you had the repair carried out together with documentation to include the repair invoice and proof of payment.'

I have held insurances policies for many years having never claimed on one. I purchased this policy to protect my daughters phone and unfortunately I had to make a claim. They took 7 days to answer the intial notification of my claim despite an SLA of 48hrs. They refused it and now will not return any of my emails. I have also made an official complaint however again I have had no reply. The worst policy I have ever had and the worst company I have ever had to deal with in terms of customer service. Take your money and run kind of company.

Terrible customer service, I would advise you to stay away from Debenhams insurance. I would give it zero stars if I could. They will NOT approve any claims, I've now been without my phone for a month. I strongly recommend that noone uses them

Debenhams will try and find ways not to pay out so make sure you tick all the boxes when claiming. I do feel like they are not service driven at all. However, they were fast to payout.

Paid out for a replacement handset in the end only to find its a reconditioned phone, It does comes with a warranty. However, the phone supplied is now faulty and needs to go back.

All in all Debenhams should make it known more clearly that replacement phones are USED and not new ones.

Shocking experience. 3 weeks without my phone after they had agreed the claim straight away, told they couldn't source a brand new Samsung model. Sent the wrong older cheaper phone. Then told the cover value didn't cover the cost of the specific phone i insured with them (how on earth does that happen!) Promised cash transfer of phone cost as they basically now can't be bothered with it and that didn't happen either. I am constantly chasing as they don't follow up, make errors and basically don't seem to care. Absolute shambles of a company and a disgrace to the good name of Debenhams.
AVOID AVOID AVOID

I have no complaints at all about Debenhams gadget insurance. From submitting my claim, to my claim getting accepted, to the courier company picking up my laptop and getting it back after repair. The customer service team were extremely helpful throughout the process and kept me very well informed. I got my laptop back within 2 weeks of sending off for repair and it came back almost brand new. I will definitely recommend Debenhams if you need a reliable insurance company to use.

Crap company .... stay away !!

Don't waste your money. I sent my phone with a broken screen for a repair, paid an excess of £50. Received it back quite quickly and all looked excellent at first, until i realised what the battery was also replaced (together with a broken screen). Instead of 1,5 - 2 days of battery life (depending on usage), my phone's battery is just enough for a day with a minimum usage. One of my friends told me the same story, so it looks like a common practise. I tried to write a complain, they offered to send the phone back for testing, but mentioned if it is not their fault, i will need to open another claim and pay another excess of £50. Do I look like an idiot? No, guys. I feel like an idiot now and hopefully this review will help other people to make a proper decision to avoid at least this company and their repair partners.

DO NOT USE THIS COMPANY! They treat you like a criminal in the unfortunate event that you need to make a claim. You have to provide them with your the blood of your firstborn in order to get any response from them. AVOID!

I went to the walk-in center to fix my IPhone's broken screen and I noticed that my phones screen has slowly been lifting because the repair center did not glue the screen properly. I was very upset with the fact that I have been paying every month for such a long time and this happens on my first claim! What a waste of money.

They did not let me know of any repair warranty and I was not warned about this, which shows how bad the service is. To make a new claim I will have to pay another huge excess fee for something that was in my insurance hands... and not mine!

Even after having called, emailed back and forth with claim city, debenhams gadget insurance and the complaints service, I kept on being forwarded to someone else, I kept being emailed claiming I will have to make another claim because of the warranty which means I will have to pay for what the repair center did to my phone? My issue was not resolved at all which is unacceptable and disgusting customer experience. I am looking forward to cancelling my cover with them.

Don't use Debenhams gadget insurance. They are rubbish. Even if you provide documentation they won't replace a stolen phone. Such a waste of money.!