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Decalshouse Reviews 462

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TrustScore 1.5 out of 5

1.5

Laser Cutting Service
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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with their orders, often waiting extended periods without receiving their items. Customers also reported a complete lack of communication from the company, with emails bouncing back and no effective way to contact support regarding their missing orders. The response time to inquiries was consistently poor, leading to further frustration. Conversely, a small portion of people felt satisfied with their experience, noting that their decals arrived and were of good quality. Some even mentioned prompt email replies and relatively fast delivery, despite the general sentiment of poor communication and slow service.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report not receiving... See more

Product

Clients share ambiguous opinions on product quality and delivery. While some reviewers are very happy with... See more

Customer communications

Consumers consistently express frustration with the company's contact methods. Many reviewers report that... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Response time

Reviewers express widespread dissatisfaction with response times. Many customers report not receiving their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered 2 x decals. Waited and waited and waited - nothing. E mailed them, the message I sent bounced back, undeliverable. No communication from the company, no way of speaking to them, oh how I wis... See more

Rated 1 out of 5 stars

Scam business - have reported to my bank (Request a chargeback or refund under Section 75 (if you paid by credit card and the purchase was over £100) or chargeback/unauthorised transac... See more

Rated 1 out of 5 stars

What a load of crap ordered and paid for two small bike decals, then waited ages for them to arrive I had attempted to contact the seller without any luck their web site is as much use as a wheel on... See more

Rated 1 out of 5 stars

Placed order for 4 stickers July 13th. Never received them even after leaving multiple posts on their website. August 25th finally online chatted with customer service who issued new stickers. 3 we... See more

Company details

  1. Laser Cutting Service

Information provided by various external sources

Motorcycle Decals - Car Decals - Funny Decals - Bumper Decals - JDM Decals - Animal Decals

Contact info

1.5

Bad

TrustScore 1.5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

TERRIBLE

I am very glad I ordered an order worth only £4! Haven’t received my order and it’s been 3 months! I emailed multiple times asking where it was and nothing. This company shouldn’t be in business looking at other reviews similar to mine.

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS BUNCH OF THIEVES!

DO NOT USE THIS BUNCH OF THIEVES!

Wish I had read the reviews before ordering - lesson learned.

No response to multiple chasing mails and messages on their site.

Like everyone else, money taken and all you can see is "Payment accepted", no tracking capability - obviously because there has been nothing shipped.

DO NOT BUY FROM THIS SITE!

March 31, 2024
Unprompted review
Rated 1 out of 5 stars

From legit to scam!

Horrible.
I got my first order in 2021 and was pleased, but not the next time. Spent about 50 USD on two orders in December 23 and January 24 and got nothing.
No answer after several attempts, no decals and it says "payment accepted" Unfortunate circumstances could happen to anyone, but no answer in 5 mounts tells me: This has moved from legit to a scam and I don't really care why...
Zero stars now and maybe more if the decals arrives.

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

A total shambles of a company

A total shambles of a company. Paid my money 5/3/24. Won’t answer my messages. Quick enough to take your money. Will give them a week other wise contacting trading standards.

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE COMPANY

TERRIBLE COMPANY, dont waste your time and money ordering, you will not get the items or a reply from their 'customer service' FRAUDULANT COMPANY SHOULD BE SHUT DOWN. i wish i would of read the reviews before ordering....

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Yeah don't give them your money.

Yeah, they are a SCAM. Ordered in January, then read all of the negative reviews, some of which said they are just slow, so gave them the benefit of the doubt and waited. Its now March and still nothing.

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

Scam artist

Ordered back at start of march they said 5 days with "priority post" and I'm still waiting for them I'll keep updated but so far the other reviews seem to be true sadly 😭

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Love to leave zero but can’t, no decal no correspondence, absolutely useless avoid at all costs

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this Company.

If I’d read the other reviews before, I would not have ordered the decals. I have been trying to contact them through various channels without success. There must be some way of getting the company de registered and restrict their ability to trade in the UK, if they continue operating in this manner.

February 20, 2024
Unprompted review

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