Decanted Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that issues are resolved quickly and efficiently. Many highlight the fast delivery, with orders often arriving promptly and well-packaged, allowing them to test products multiple times before committing to a full-sized purchase. The products themselves are frequently described as high quality, authentic, and effective, with many appreciating the opportunity to sample a wide range of scents. However, some people were dissatisfied with the product quality, reporting that certain samples had a weak or undetectable scent, suggesting potential issues with dilution or the decanting process. Others experienced problems with packaging, such as loose lids or faulty sprayers, leading to concerns about product integrity and underfilled bottles.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, authenticity, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Quality

Users describe positive interactions with quality, consistently praising the authenticity and excellence of... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering online and the... See more

Service

Customers had positive experiences with service, often highlighting its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 5 samples, Black Opium, Alien, Libre, Good Girl & Born in Roma, ordered Wednesday and arrived on Monday in little glass decanters, saves me having to go to a store to test and can wear multipl... See more

Rated 5 out of 5 stars

Excellent service, small issue resolved, perfectly, in no time. To me this is the most important thing so fair play to the whole team at Decanted. Just to say the products are spot on too, very happy... See more

Company replied

Rated 5 out of 5 stars

I received 2 x 3ml samples of Louis Vuitton Afternoon Swim and Imagination. Brilliant way to try different high end aftershaves without having to commit to the high end price. The strength and pr... See more

Company replied

Rated 5 out of 5 stars

Impressive company. Thanks Decanted. I am a new customer and would like to say a massive thank you for my fragrance that was quickly sent. I ordered Louis Vuitton Ombré Nomade and couldn’t believe how... See more

Company replied


Company details

  1. Perfume Store

Written by the company

The UK's fastest growing premium fragrance sample service - we believe finding your perfect fragrance should be exciting, affordable, and risk-free. That’s why we offer 100% authentic designer and niche fragrance samples, aftershave testers, and perfume decants — discover your next signature scent or stock up on your favourites for less with Decanted.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

5 Star ⭐

Just received my second order, fast delivery and amazing customer service!

Will 100% be ordering again within the next couple of weeks!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Delivery was within 3days of ordering. Very pleased with what I ordered great way of changing up your scents without the cost of buying a large bottle. Initially sceptical if it was genuine, definitely is. Scent lasted. Will use decanted again.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, was kept updated throughout. Very happy and I will buy from them again.

August 28, 2025
Unprompted review
Decanted logo

Reply from Decanted

Thrilled that you'd recommend us Lisa! Thanks for an amazing review. See you back again soon. ~Brad

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Decanted.uk. The product itself is excellent — it smells authentic, performs really well, and is the real thing. I’m very pleased overall.

The presentation, however, is kept quite simple. Personally, I believe an atomizer in a nice glass bottle would add a lot of value. For example, when I’m out at parties, events, or just socializing with friends, I often carry my Creed atomizer. Whenever I use it, people notice instantly — they see it, they smell it, and everyone wants to try it. It creates interest and even makes others want to buy it themselves. Having a beautiful presentation gives credibility, whereas a plain small spray might not have the same impact and could even give the wrong impression.

That said, the fragrance quality here is spot on, and that is what matters most. I would definitely buy again and happily recommend them.

June 30, 2025
Decanted logo

Reply from Decanted

Thanks so much for the detailed review Joaquim, truly an amazing customer! We’re delighted you’re enjoying the fragrance quality most of all, as that’s always the main thing we want to get right.

Surprisingly, we still get the odd customer who will contact us and reckon that fragrances they received from us are not genuine, which is particularly disappointing to me personally, as I started Decanted with authenticity and honesty at the heart of everything we do, but I need to accept that it comes with the territory, unfortunately.

On the presentation side, we totally see where you’re coming from. With decants, we have to keep things minimal for legal reasons, and it also helps keep the cost per sample down so it’s more affordable for everyone. We do however opt to use glass for our atomisers to give that little bit more premium feel, whereas most of our competitors use plastic.

That said, we are looking into launching our own branded refillable atomisers (like your Creed one) that customers can buy separately, so you’ll hopefully have that option in the near future.

Thanks again for the kind words and recommendation, it really does mean a lot. ~Brad

Rated 5 out of 5 stars

Excellent service

Excellent service - highly recommend, will definitely use again.

Parfums de Marly always a great choice.

August 27, 2025
Unprompted review
Decanted logo

Reply from Decanted

Really appreciate the kind words and recommendation, thank you! PDM Layton is actually one of my all-time favourite fragrances too, so I’m glad you enjoyed it. Delighted you had a great experience with us and we look forward to sending you more scents soon. ~Brad

Rated 5 out of 5 stars

Fantastic Products by Fantastic People

Impressive company. Thanks Decanted. I am a new customer and would like to say a massive thank you for my fragrance that was quickly sent. I ordered Louis Vuitton Ombré Nomade and couldn’t believe how fast your delivery was. I ordered Tues morning and received my order in just over 24 hours. Smelling lush I may say too lol. You guys rocked and will definitely be shopping with you more often. A very highly recommended company with fantastic products and fantastic people. Thanks again ⭐️⭐️⭐️⭐️⭐️

August 20, 2025
Unprompted review
Decanted logo

Reply from Decanted

Wow, thank you so much for this amazing review Martin! We’re thrilled to hear you’re loving your Louis Vuitton Ombre Nomade and that it arrived so quickly.

It’s always fantastic to hear when a new customer has such a great experience, your support truly means the world to us. We can’t wait to see you back again soon. ~Brad

Rated 5 out of 5 stars

A great way of trying perfumes you…

A great way of trying perfumes you might not be able to afford. Loving Louis Vuitton Ombré Nomad

August 1, 2025
Decanted logo

Reply from Decanted

Love that you’re enjoying Ombré Nomade! Luxury scents, without the full price, exactly what we’re here for. Thanks again Jennifer. ~Brad

Rated 5 out of 5 stars

100% Great

Fantastic service, great product.

August 1, 2025
Decanted logo

Reply from Decanted

Appreciate you taking the time to leave a review and hope yo see you back soon! ~Brad

Rated 5 out of 5 stars

Perfume is great

Perfume is great. Just as I remembered it. Arrived promptly. Will use Decanted again.

August 3, 2025
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Reply from Decanted

Thank you so much Jill! We’re thrilled your fragrance arrived promptly and smells just as you remembered. ~Brad

Rated 5 out of 5 stars

My order came quickly and was well…

My order came quickly and was well packed i am very pleased with bottle size and they have a good spray a lot better than others i have tried i will be ordering more .

August 3, 2025
Decanted logo

Reply from Decanted

Thank you so much Susan! We’re thrilled your order arrived quickly and that you’re loving the bottle and spray. Can’t wait to help you explore more fragrances soon. ~Brad

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