Good decant company that has good customer service. Their prices are ok in general for 2 ml, but they always have discounts (usually 20%) and have a loyal program where you can get free decants depend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have ordered from DecanrX multiple times. Every time, the shipping is super fast. Colognes are safely protected in 2X bubble packaging. Decent X is perfect for travel colognes and a "try before you bu... See more
Customer service was VERY responsive and helpful. I ordered a premium decant and it did not smell like what I recalled from originally testing the scent. The customer service rep asked for some basic... See more
Company replied
Five star service all the way. Great, fair pricing and orders ship quickly- unlike other decant services that sit for days as "label created" before actually shipping. Always a great, authentic, produ... See more
Company replied
Company details
Written by the company
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great! Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission! We ensure quick and efficient shipping worldwide with free shipping within the U.S. Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
Contact info
Miami, United States
- 305-209-0161
- sales@decantx.com
- decantx.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb experience
Superb experience. I love the way the decants are taped up. Exceptional
August 25, 2026
Reply from DecantX
Thank you for the wonderful review Erick!
We've learned through plenty of trial and error just how important proper packaging is when shipping fragrances. It's taken a lot of small adjustments over the years to get things right, and we're still learning and looking for ways to improve with every order.
We're glad you appreciate the attention to detail. We truly appreciate you choosing DecantX, and we hope to serve you again soon!
I’m rating this 3 stars because the…
I’m rating this 3 stars because the perfume labels are missing. I purchased two perfumes, and both arrived in cases of the same color, which I actually liked. However, there is no way for me to tell which one is YSL and which one is Lancôme.
Without labels, I can’t confidently identify which scent I prefer, so I also can’t make an informed decision on which larger bottle to purchase next. That really defeats the purpose of buying samples in the first place.
The packaging is beautiful, and the containers feel high quality. I also really like the color. Adding a simple label with the perfume name would make the product much more useful and would directly support customers who are sampling fragrances before committing to a larger purchase.
August 25, 2026
Reply from DecantX
Hi Faith, thank you for your feedback! We actually do label our premium atomizers. The label is located on the inside of the casing.
To view the fragrance name for each item, please follow these steps:
1. Hold the top and bottom of the atomizer.
2. Gently twist both sides in opposite directions.
3. The inner perfume vial will rise or extend out.
4. Carefully pull out the vial. The exact fragrance name and concentration are printed directly on it.
5. To close it, insert the vial back into the casing and twist in the opposite direction.
We hope this helps!
Reply from DecantX
Thank you Skyler!
We're glad everything arrived quickly and safely, just as it should. We appreciate you choosing DecantX and hope to see you again soon!
Affordable decant with free shipping.
October 5, 2025
Reply from DecantX
Thank you Matthew!
We've always felt that spending $10 on a fragrance sample shouldn't mean spending another $7 just to get it delivered. That's a big part of why we've worked so hard to keep our prices competitive and offer free shipping with no minimum purchase.
We're glad you appreciate that Matthew. Thank you for trusting us with your business, and we hope to keep making it worth your while!
Customer service is top notch
Great prices, fast shipping, amazing customer service! I’ve ordered from decantx a few times and the one time a vial broke, I was able to contact through the contact form and received an email and a refund right away.
July 25, 2026
Reply from DecantX
Molly, thank you for such a lovely review!
As much as we'd love for every order to go perfectly, we're a team of humans, and every now and then things go wrong. What matters to us is how we handle those moments.
We're incredibly fortunate to have an amazing customer service team that's always happy to step in and make things right. And we're just as fortunate to have customers like you, Molly, who give us the opportunity to do exactly that.
Thank you for your patience, your understanding, and for continuing to put your trust in us. We really appreciate it!
Reply from DecantX
Aaron, thank you for the five stars!
Believe it or not, "no issues" is one of the biggest compliments we can receive. A smooth, hassle-free experience from start to finish is exactly what we're striving for, and we're glad we got it right for you.
We appreciate you choosing DecantX and hope our collection gives you plenty of reasons to keep exploring. Thanks again for the support!
the site was easy to use
the site was easy to use, and had lots of options… i wish it would deliver a little quicker but that is not a big deal to me at all.
July 25, 2026
Reply from DecantX
Zachary, thank you for the kind review!
We've spent a lot of time trying to make browsing our collection as easy as possible, so it's really nice to hear that the effort has paid off.
We also appreciate your honesty about the shipping. Between the volume of orders we're processing, where each package is headed, and the occasional unpredictability of shipping carriers, delivery times aren't always as consistent as we'd like. It's something we're constantly working to improve.
Thank you for the five stars and for being so understanding, Zachary. Hopefully, we'll be able to shave a few days off the wait next time around!
Big collection and good discounts!
October 1, 2025
Reply from DecantX
Thank you Tiran!
We believe having a great selection means a lot more when you can actually afford to explore it. That's why we try to run sales as often as we can, giving our customers more opportunities to try something new without breaking the bank.
We're glad you've been able to take advantage of both. Thanks for shopping with us, and we hope you've discovered a few fragrances worth coming back for!
Very happy customer
Perfect transaction. The scent is beautiful,the price was just right and was shipped with lightning speed.
July 25, 2026
Reply from DecantX
Stephanie, thank you for such a kind review!
We're glad the fragrance was a hit and that we managed to get it into your hands without much of a wait. It sounds like you picked a good one!
Thank you for giving us a try. We appreciate your support and would love to help you find another winner whenever you're ready!
Very pleased with DecantX
I've ordered from this company many times. I've always been pleased with the service. My orders are almost always very quick in being delivered. On the rare occasion there's a problem, their customer service steps up and takes care of it very quickly.
July 25, 2026
Reply from DecantX
To anyone reading this, Raymond has been a wonderful customer of ours for years. He even reached out during Hurricane Helene just to check that we were all doing okay. That's the kind of person he is.
Even when we've made mistakes along the way, Raymond has always been patient, understanding, and willing to give us the chance to make things right. Believe me, having customers like that makes our jobs a whole lot easier, and we don't take it for granted.
Raymond, thank you for this review, but more importantly, thank you for being such a pleasure to work with all these years. We genuinely appreciate you.
And for what it's worth, we'd like to give you five stars right back!
Reply from DecantX
Thanks Yousef!
We know the wait for a new fragrance can sometimes feel longer than it really is, so we're glad we didn't give you too many opportunities to refresh that tracking page...
We appreciate you giving us a try and hope you're enjoying what you picked out. Looking forward to having you back!
Great pricing and fast delivery
July 25, 2026
Reply from DecantX
Thanks for the five stars Matt!
We know there are plenty of things you'd rather spend your money on than shipping fees, and plenty of things you'd rather do than wait around for a package.
Glad we could make both a little easier for you. We appreciate you shopping with us and hope to have you back again soon!
Intensely, Invictus elixir
Exactly what I ordered. Smelled just like the original in store.
July 25, 2026
Reply from DecantX
We're so happy to hear that Chris!
There's always a certain peace of mind that comes with knowing you've made the right purchase, especially when it comes to fragrances. We're glad we could give you that confidence, and that everything met your expectations.
Thanks for giving us a shot, Chris. Hopefully, we've saved you a little time, some money, and a few trips to the fragrance counter along the way!
RANCID perfume. Zero accountability
I ordered decants of my signature scent to keep in purse, desk, etc. They were RANCID. I emailed them and they said they’d investigate. I followed up with them a week later and they’re like “yeah we investigated, our products are authentic”. That’s not what this is about! I know what this is supposed to smell like! It can be authentic and still be old, stored in heat, exposed to light, etc. They took zero accountability and obviously lied about investigating. They lost a customer forever, and I’m a fragrance lover that frequently orders small decants to try different things. Never again.
July 13, 2026
Unprompted review
Reply from DecantX
For anyone reading this review, we'd like to clarify that we've since been in direct contact with EJ and were able to reach a resolution regarding this experience. We understand that concerns about fragrance quality deserve to be taken seriously, and we're glad we had the opportunity to address this one personally.
EJ, thank you for giving us the chance to make things right. We're sorry your initial experience left you feeling this way, and we appreciate your willingness to work with us toward a resolution.
We sincerely hope all is well with you and that we've been able to leave you with a better impression of DecantX. Wishing you nothing but the best!
Excellent experience
Excellent customer service. All my questions were answered and all my concerns were taken care of. Decants came well packaged with no damage.
June 24, 2026
Reply from DecantX
Jonathan, thank you for such a kind review!
We're fortunate to have a genuinely great customer service crew, and we're not shy about saying it. They put a lot of care into helping our customers, so it means a lot to hear that they were able to answer your questions and put your concerns to rest.
We're glad your fragrances arrived safely and that everything worked out so well. We appreciate you giving us the opportunity to earn your trust, and we hope to see you back again soon!
Best Decant Service
Best source for decants of authentic fragrances. Best selection, well packaged, quick shipments and reasonable prices. Plus fragrances come in a twist turn travel format that fits in my pocket and stacks nearly in a bathroom drawer. Can’t beat them.
June 24, 2026
Reply from DecantX
Tim, calling us the best decant service is quite the compliment, and we're happy to hear we've been treating you well!
We spend a lot of time working on the little details, so it's especially nice to hear that our atomizers have been as practical and convenient as we'd hoped. It's always rewarding when the things we've put thought into actually make a difference for our customers.
We truly appreciate your support, Tim, and hopefully your next experience with us will be just that little bit better and worthy of that fifth star!
New fragrance
In searching for a new fragrance, chatGPT actually suggested your store as an option to purchasing a sample size. Delivered quickly and authentic purchase. ❤️
June 24, 2026
Reply from DecantX
For the record, we haven't paid ChatGPT a dime to recommend us. Although after reading this, maybe we owe it some commission...
We're glad it pointed you in our direction and even happier that you decided to give us a try. It's great to hear everything arrived quickly and lived up to your expectations.
Thanks for trusting us with your first order! Hopefully, you found a new favorite fragrance along the way, and we hope to see you back for more!
Reply from DecantX
Thank you Amber!
There's always a little excitement that comes with receiving a new fragrance order, so we're glad yours arrived quickly and without any issues.
We appreciate you choosing DecantX and hope there's something in your order that has you coming back for more!
Legit and fast shipping
Fast shipping, and the decants are on point every time. This was my 3rd or 4th time ordering, but I decided to get a couple 32ml samples this time around. Everything was legit and good to go. Will definitely order from them again of course!
June 24, 2026
Reply from DecantX
Thank you Tegan! We love seeing familiar names come back, and it's even better knowing we've been able to deliver a good experience each time.
We know there are plenty of places to buy fragrance samples, and the fact that you keep choosing DecantX is something we don't take for granted.
Thanks for sticking with us, Tegan. We hope those new additions to your collection are treating you well!
Free shipping no minimum purchase required!
I'm forever a customer of DecantX, they have my heart for sure! I've gotten to try so many scents and not have buyers remorse for blind buying an expensive bottle before getting the chance to wear it on me for a few days. Their decants come in sturdy glass bottles the atomizers always work amazing I've only had one not work and they replaced it easy as pie. One of my favorite parts about them is they don't have any shipping fees. None of the spend X amount and earn free shipping, No. Free shipping no minimum spend! They have a rewards program where you can earn discounts. I could go on and on about how good of a company they are but you'll just have to try them for yourself and see!
June 24, 2026
Reply from DecantX
Kristy, we might have to print this review out and hang it in the office!
It genuinely means a lot to hear how much you've enjoyed exploring fragrances with us. We're especially glad you gave us the chance to replace that faulty atomizer and that everything was handled so smoothly.
And yes, free shipping means free shipping! No minimums, no complicated math at checkout, just more room in the budget for another fragrance or two.
Thank you for being such a wonderful supporter of DecantX and for sharing your experience with others. We're lucky to have customers like you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.