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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, citing issues with quality, incorrect sizing, and items not matching descriptions or images online. Reviewers frequently reported problems with their orders, including long delivery times, missing items, and a complete lack of communication regarding order status. The return policy was a significant source of frustration, with many finding it difficult and costly to return items, often incurring additional fees or receiving only partial refunds. Furthermore, many felt the prices were too high for the quality received, especially when similar items were found on other platforms for much less. Conversely, a small portion of people were satisfied with their purchases, praising the quality and fit of certain items, and appreciating the unique designs. Some also mentioned positive interactions with customer service when processing returns or exchanges.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the fit, look, and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the premium feel, strong materials,... See more

Order

Customers had ambiguous experiences with order. While some reviewers were satisfied with their orders, noting... See more

Return policy

Clients express significant dissatisfaction with the return policy. Many reviewers report that returning... See more

Price

Users express significant dissatisfaction with pricing, often feeling that products are overpriced for their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered 3 joggers from their website on the buy 2 get 1 free offer. The free pair was completely the wrong size, and the size-label was ripped off the joggers, so you couldn't even tell what size it w... See more

Company replied

Rated 1 out of 5 stars

Misleading website. Beware site states UK but goods from China. Making returns near impossible loosing nearly half cost of goods paying for postage. Bought trousers that did not fit, cost 62.50 and 29... See more

Rated 1 out of 5 stars

Ordered ethnic printed fleece zipper jacket. Received hoodie. Not fleece. Cheap material. Emailed Decarba and wanted refund. Was offered 10% refund or return at my cost (to China). Got PayPal involved... See more

Rated 1 out of 5 stars

The company based in China so if you would like to exchange size you have to pay for delivery (by policy) from UK it's costs around 28£ for the jacket . Jacket costs 60£ P.S. By policy, if an item... See more


Company details

  1. Men's Clothing Store

Written by the company

Luxe en groot aanbod van Streetwear en Vintage kleding.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Still not received!

Ordered almost 2 weeks ago and still not received. Tracking has said it has gone from China to Sydney to the Philippines!!! And now back to Sydney!
What’s going on???

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM THEY ARE SCAMMERS

DO NOT BUY FROM THEM THEY ARE SCAMMERS. Terrible service. They do not honour their exchange and refund policy. We bought a hoodie which ended up being too small, we followed their return policy and they did not honour it, as they said their warehouse could not accept it due to a customs/duty issue, (which we cannot control as a customer) and they only offered a 20% discount on purchasing a new item, so we are out of pocket $150 with no hoodie. Also head office and warehouse in China, beware as you don't have consumer law to protect you. I also checked Temu and Shein and they are selling exact same product without Decarba logo for less than half the price on Decarba.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Dont buy from here

I ordered £70 worth of clothes and since I ordered them 12 days ago they have given me zero updates or any progress on the shop app which is normally fantastic I would not recommend buying from them as I doubt you will get what you ordered

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Returns

Try returning something. After 14 days they don't take returns. Very difficult to deal with this company. Last time I'll ever buy from them.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a shirt and a pair of sport…

I ordered a shirt and a pair of sport joggers and it took around 3 weeks to arrive and the quality of the pants are just horrible, stitching falling apart when arrived and is just made of the stretchy material. False advertisement.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

NOT ON TIME!!!

NOT ON TIME!!!
Before you pay ,they write delivery in 2 days ,but NOTHING LIKE THIS!! In 2 days they just start sending from China 🇨🇳 to Europe ,FIRST AND LAST TIME
Already 10 days nothing

July 5, 2025
Unprompted review
Rated 4 out of 5 stars

Best streetwear I got

In my country it is hard to find good street style that feels different but decarba’s graphic tee and joggers I bought are exactly what I wanted

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great fit for my style

I bought two oversized tees and a hoodie and honestly they fit way better than I thought. The cotton feels proper thick too, not like cheap stuff you find everywhere. Got some compliments at college already. Will def order more for the fall drop.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE NEVER BUY!!!!!

They kept on telling lies abt the order and didn’t even gave me the parcel. Overall it’s a scam never buy from there and always check if the website is trusted when buying online look for reviews not only in the website but in other apps as well for example trust pilot like a using rn or in social media apps like TikTok and YouTube

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM: Poor quality clothing

Any positive reviews MUST be fake, you have to be joking!! Poor quality clothing, took weeks to arrive and what arrived it like a cheap copy of what was pictured on the website. It claims the fabric is cotton and polyester, what i received is more like a lycra type fabric - the cheap stretchy plasticky stuff that cheap copies are usually made of. Such a scam! Have asked for a refund!

June 24, 2025
Unprompted review
Decarba logo

Reply from Decarba

Hi, we're sorry to hear about your experience. We’re here to help and would love to make this right. Please contact us at info@decarba.com with your order number so we can resolve this for you. Thank you for your feedback.

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