Decent Removal & Storage Reviews 58

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Aman and his team looked after our move with meticulous care and detail. We had collections from 4 different locations in the south east - all items were collected in time and delivered securel... See more

Company replied

Rated 1 out of 5 stars

Terrible experience! Very responsive at the beginning with reasonable prices, that increased due poor initial quotation. The manager of the day was extremely rude to me, he tried to delay the proce... See more

Company replied

Rated 5 out of 5 stars

Edwina and the team at Decent just relocated us from Hampshire England to Enniskillen Northen Ireland and their service has been exceptional. From first contact all the way through to placing the... See more

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Rated 1 out of 5 stars

Worst ever experience with Decent Removals today. I had booked the van and man a week ago, adjusted time in the evening for drivers availability. When called at 5 he mentioned could come at 6:30 as he... See more

Company details

  1. Moving Company

Written by the company

Decent removals & storage is a registered and insured company We offer House removals Office removals commercial removal Packing materials Packing services Deliveries Contact us 02039610020


Contact info

3.4

Average

TrustScore 3.5 out of 5

58 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible experience

Terrible experience! Very responsive at the beginning with reasonable prices, that increased due poor initial quotation.
The manager of the day was extremely rude to me, he tried to delay the process to get paid overtime.
The came at 10 instead of between 8-9 that was agreed.
They destroy the mattresses with grease, the movers admit it and they said that they will provide cleaning, which never happened, although I ve sent several emails with photos the very same day to Edwina! Absolutely unprofessional and doubt that the good reviews are real!

October 21, 2022
Unprompted review
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Reply from Decent Removal & Storage

Thank you

Rated 5 out of 5 stars

Great Removal Company

Great Removal Company. Very organised and hard working team just moved my mum from a three bed house. The team were efficient and very hard working. Additionally, they were polite and accommodating. Highly recommend this company for removals

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Decent…

We had a great experience with Decent Removal. Aman, the driver, arrived on time, and was very professional and helpful. We have moved to London and all our things arrived safe and in good condition. I would not hesitate to recommend Decent removal. It's a good company, which offers a professional service at s reseanoble price.

June 3, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. At first they seemed quick to respond, and reasonably priced.
We paid extra for packing materials that turned out to be some second hand boxes, a roll of bubble wrap and three rolls of tape. Most of the boxes were crushed due to their clumsiness, and two items of furniture have large grease stains (black grease, the type found in a van engine).
When I contacted them to discuss getting the items cleaned, they told me the insurance only covers items that a completely destroyed.
Please do not use these people. They arent much more than a "man and van" service, and they are NOT insured.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

The most hardworking team ever!

Aman and his team made what I thought to be stressful seamless. They removed and reassembled everything to perfection with care and consideration. Highly recommended.

January 29, 2022
Unprompted review
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Reply from Decent Removal & Storage


Hi Clare Tomalin
Thank you very much for taking the time to leave us a 5 star review, we really appreciate it
Regards
Decent removals & storage

Rated 5 out of 5 stars

Simply the best team I have seen

Anything I say about Decent Removals will never be enough and I have nothing but total admiration for Aman and the team.
I had several hiccups in moving from one property to the next and despite various changes both Aman and Edwina were understanding and supportive.
The team completed the process in 1 day and carefully packed and delivered everything very carefully and with upmost respect.
Aman and the team are lovely people and I have no hesitation to refer them if you are looking for a professional service.
Thank you Aman, Edwina and the team.

November 28, 2021
Unprompted review
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Reply from Decent Removal & Storage

Hi Sandeep
Thank you so much for taking the time to give us 5 star reviews ,this very appreciated

We hope you settle into your new home and we wish you all the best.
Regards
Decent removals team

Rated 5 out of 5 stars

Excellence in Removals

The team Aman, Haider, Abdul and Ali who did the removals for us were professional and excellent in everything they did. Nothing was too much trouble all done in a friendly and courteous way. They did not stop even for a break both loading at the old house and unloading 2x 3 ton trucks at the new house...just incredible.
Our belongings were also in storage for 3 weeks and arrived in impeccable condition.
Edwina who organised our move was brilliant on the phone. Very flexible and accommodating. Even delivering on a Sunday.
In summary Decent Removals are better than decent they are fantastic.
A big thank you again for all your hard work and professionalism.
Every success for the future
Chris and Michele

November 15, 2021
Unprompted review
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Reply from Decent Removal & Storage

Thank you so much for your feedback

Rated 5 out of 5 stars

If you need removals and packing

If you need removals and packing , ONLY use this company. They are like a breath of fresh air. Nothing is impossible. Care and attention at every step of the way . Aman was good on overall arrangements and Salman exceeded all expectations. No damages on transport and packing of delicate items ( which we had many) was good and secure. Try them out to have a pleasant experience

October 8, 2021
Unprompted review
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Reply from Decent Removal & Storage

Hi suresh patel thank you so much for taking your time to give us feedback
Regards
Decent removals ltd

Rated 5 out of 5 stars

Professional - fast - care

Great communication from the quote to the confirmation.
On the day of the move, they were professional, fast with care.
Recommended.

September 29, 2021
Unprompted review
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Reply from Decent Removal & Storage

Thank so much for your feedback

Rated 5 out of 5 stars

The best in the business

The best in the business. Very efficient, right on time, no worries for heavy duty work!! I would recommend to all I know!

September 26, 2021
Unprompted review
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Reply from Decent Removal & Storage

Hi Georges sinclair thank you so much for taking time to give us feedback
Regards
Decent removals team

Rated 5 out of 5 stars

The guys were professional and…

The guys were professional and efficient, they made my house move so much easier. They were friendly and reassuring (they had to deal with over stressed tears from me!) But they really put my mind at ease and got the job done in good time, and with excellent maneuvering of my furniture through a very awkward front door! I would definitely recommend them.

September 17, 2021
Unprompted review
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Reply from Decent Removal & Storage

Thank you so much for your feedback
Regard
Decent removals team

Rated 5 out of 5 stars

Had a great experience from start to finish! Great value too

Had a great experience with this removal company from the initial survey to putting our house into storage, the team worked relentlessly and hit the job done very efficiently… nothing was too much trouble and they took away our unwanted items and provided extra packing when we’d run out … highly recommended and will use again when we’re ready

July 18, 2021
Unprompted review
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Reply from Decent Removal & Storage

Thank you so much for your feedback

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The guys arrived the morning of our move, immediately got on with the job and had us moved super quickly. They took great care with all of our things and packed the van to a very high standard. They were keen to help as much as the could with moving everything into the correct places so that we wouldn’t have to do double the work when unpacking.
Super friendly too, from the booking process all the way to when the van left at the end of moving day.
Highly recommend this company.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Aman and his team are unbelievable

Aman and his team are unbelievable. Quick, efficient and careful with everything. I will be using them again!!! Top professionals!

Thanks from Sam & Fiona

June 4, 2021
Unprompted review
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Reply from Decent Removal & Storage

Many thanks for your excellent review much appreciated.
Regards
Decent removals & storage team

Rated 5 out of 5 stars

Outstanding professional service!!!

Outstanding professional service from Team Aman. I moved from slough 2 bed house to burnham 3 bed house and most importantly I was not feeling well on the moving day but these guys really managed to make my moving done so smoothly because they know best their job and protect all items properly including assembling and unassembling with less than half of the cost as compared to other big names. Highly recommend if you really want best service with lowest cost.

May 23, 2021
Unprompted review
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Reply from Decent Removal & Storage

Hi mr Khan


Thank you for taking the time leave us such a lovely review, this is much appreciated!

We hope you settle into your new home quickly Patsy
Regard
Decent removals team

Rated 5 out of 5 stars

Impress with the professional approach

Impress with the professional approach. Turned up and got on with it, all packed up in good time and turned up at the new place and got on with the unpacking. Would recommend their services.

April 28, 2021
Unprompted review
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Reply from Decent Removal & Storage


Thank you so much for taking the time to leave such an amazing review!

Rated 5 out of 5 stars

We have just moved with Decent Removals…

We have just moved with Decent Removals and they were prompt to arrive - were extremely polite and friendly and got on with the job immediately. I found them very knowledgeable and willing and the move went extremely well thanks to the three young men they sent. Being Ramadan it couldn’t have been easy for them but there were no complaints from them and they always came up with solutions when needed.

I would give them 10 gold stars if I could - well done chaps
Gwen Barnard

April 21, 2021
Unprompted review
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Reply from Decent Removal & Storage

Thank you for your feedback

Rated 5 out of 5 stars

We moved today

We moved today. Yes I am exhausted but not as exhausted as I would have been if it wasn’t for Decent Removals. Amazing bunch of people. Communicative, hard working, careful and highly professional. We happily and highly recommend them. No damage to anything at all, no issues whatsoever, just honest, hard working people who made moving a pleasure and as stress free as it could have ever been. Thank you guys. You’re wonderful and we would and have already recommended you to our friends. Thanks for everything. Caroline and Darryl

March 31, 2021
Unprompted review
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Reply from Decent Removal & Storage

Hi Caroline Blake
Thank you for your taking the time and give us amazing feedback
Thank you for recommending us too, this is very kind of you.
We hope you settle into your new home.
Regard
Decent removals ltd

Rated 5 out of 5 stars

Excellent experience

Really helped us with our move. Emptied the house last week and took everything to storage, then bought it all to the new house today and unpacked it. No damage, really hard working team and very polite. Great price too. Highly recommended

March 29, 2021
Unprompted review
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Reply from Decent Removal & Storage

Thank you so much for leaving us such an amazing review, we really value you taking the time to do this.

Kindest Regards,
Decent removals Team.

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