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Decodo Reviews 1,906

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TrustScore 4.5 out of 5

4.4

Computer Security Service
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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the customer service for being exceptionally helpful, responsive, and professional. Many highlight the staff's dedication, quick response times, and ability to clearly explain complex issues, making their overall service experience very positive. People also appreciate the reliability and ease of use of the service. However, some customers were dissatisfied with the user experience, specifically mentioning issues with ID verification processes that caused delays in service activation and concerns about being charged during these waiting periods. A few also reported unhelpful support interactions or problems with service functionality that were not adequately addressed.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability, speed, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers praised the intuitive UI,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I need few socks5 proxy solutution for N8N + social media automation. Decodo seems to be a fine solution for that end. I didn't give 5 stars cuz the password for proxy got an special char, and t... See more

Rated 4 out of 5 stars

I really appreciate the quality of service from the support team. They are very responsive and answer my questions clearly. Honestly, I love it! 🙏🏽

Rated 5 out of 5 stars

Right after I subscribed, I had to deal with a few things like credit card issues, payment adjustments, and plan changes. The support team was extremely fast and efficient, and everything was reso... See more

Rated 5 out of 5 stars

When I registered on decodo.com, I found the customer service. I selected the payment information. During the agency process, I contacted the customer service to learn about a lot of knowledge about p... See more

Company details

  1. Computer Security Service
  2. Business and IT Consulting Agency

Written by the company

Decodo (formerly Smartproxy) offers residential, static (ISP) residential, mobile, datacenter, dedicated datacenter proxies, and cutting-edge scraping solutions for various use cases. We provide a pool of 65M+ IPs with free advanced targeting for marketing research, social media account management, and online retail. Try Decodo today!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Lmao nice try these scammers tried to…

Lmao nice try these scammers tried to charge me 549 USD after 3 days of the 7 day trial thank god i used a temporary card otherwise i would’ve done a chargeback BEWARE OF THEM!!!

February 19, 2026
Unprompted review
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Reply from Decodo

Thanks for the feedback.

Our trial allows clients to explore and test our services free of charge and can be cancelled at any time before it ends. If the trial is not cancelled, it will automatically convert into the paid subscription you selected at sign-up.

Rated 5 out of 5 stars

I feel good using Decodo's services

I feel good using Decodo's services. So far, the proxy service has been very useful, customer service is very good, they always respond and are very attentive to your questions. It's a great service and I think it's very worthwhile. I'm very happy with it.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

One of the live agents,Bart.He helped…

One of the live agents,Bart.He helped me troubleshoot the issue i was having a problem with for like weeks now.Actually took his time and cared about it,fixed it which was definitely amazing.The thing that makes this company great is that employees take their time to actually help you.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

The beI’ve been using Decodo for…

The beI’ve been using Decodo for Dedicated ISP proxies, and I’m really impressed. I ran into a few issues with server IPs that weren’t residential, but the support team was fast and friendly, and they replaced the IPs for free as a one-time exception.

Definitely recommend Decodo for anyone needing quality Dedicated ISP proxies!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

amazing customer support from Lux

had an issue with some broken ips, jumped on the chat. it took me to an ai chatbot which i didn't like. but i asked to speak to a human and it quickly connected me to a real person called Lux. Lux was super helpful and helped me fix the issue very quickly. within a few minutes everything was fixed

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

My Life Beast Proxy Site "DECODO"

I tried many proxies website's like "webshare & proxy-cheap" and many more but the "DECODO" is just something i am looking for, the plan price are so suitable, and the speed are just crazy. I think i don't need anymore website and vpn for my whole life. BIG THANKS TO THE DECODO COMPANY. AND THE TEAM.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient support with a great proxy service

Right after I subscribed, I had to deal with a few things like credit card issues, payment adjustments, and plan changes. The support team was extremely fast and efficient, and everything was resolved smoothly.

I was able to solve all my issues without any hassle, the proxies are working perfectly, and the usage dashboard is very easy to understand and use. I tested everything on my side and it’s running exactly as expected.

On top of that, the pricing is very competitive. Overall, a great experience so far.

February 1, 2026
Unprompted review

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