Decolar.com Reviews 57,049

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 3 out of 5 stars

Cannot change the currency to British Pounds. The only options given are US dollars and Brazilian Reais.

Rated 1 out of 5 stars

Scammers don't use and avoid for all costs. My wife fly was cancelled two times because of covid she was asking for refund but they told her that she can only take voucher and book different dates. Ye... See more

Rated 1 out of 5 stars

They promise you offers and discounts but they offer you sh..t! Their site doesn't even work.

Rated 5 out of 5 stars

This isn't the first time I buy something or make a reservation using this site. As always it's everything going well and I hope there'll be no problems on my trip. This is a very serious firm and you... See more

Company details

  1. Travel Agency

Information provided by various external sources

Os melhores preços garantidos de pacotes, passagens aéreas, hotéis, cruzeiros e aluguel de carros estão no Decolar.com. Para viagens organizadas com tempo ou para reservas de última hora, são milhares de opções e ofertas, que podem ser compradas a partir de qualquer lugar no mundo!


Contact info

2.2

Poor

TrustScore 2 out of 5

57K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

everything good, practical and easy !

the website is very easy to buy our tickets and i'll say that this tickets service is awesome and we can say too that the website practicality is the most important thing to do my review.

Thanks

Best Regards

Ivan Firmino

February 1, 2017
Unprompted review
Rated 1 out of 5 stars

Unacceptable experience booking flights to Europe with declared.com

Worse experience in my life. I booked with decolar.com my flight tickets to Europe and they refuse to amend to the correct spelling my last name despite the fact British airways would do it for free when booking directly.
Highly unprofessional!!!

August 14, 2016
Unprompted review
Decolar.com logo

Reply from Decolar.com

Boa tarde!

Não foi possível localizar o referido código de compra. Temos o maior interesse em lhe proporcionar uma excelente experiência de compra, de modo que aguardamos o seu contato em nossos canais de relacionamento com cliente.

Atenciosamente,
Equipe Decolar.com

Rated 1 out of 5 stars

The worst customer service

The worst customer service ! When you have problem with the website nobody can solve the problem . I asked for a supervised and the agent said they don't have supervises . I bought a ticket online I the website hold the money but did not process the transation . I never received a confirmation number . I called the customer service and the teriribke agent told me to wait . I asked to buy another ticket he said nothing he can do . I am so frustrated and upset . I don't know how this company is on the market . They are the worst ever

June 20, 2016
Unprompted review
Decolar.com logo

Reply from Decolar.com

Bom dia!

Não foi possível localizar o referido código de compra. Temos o maior interesse em lhe proporcionar uma excelente experiência de compra, de modo que aguardamos o seu contato em nossos canais de relacionamento com cliente.

Atenciosamente,
Equipe Decolar.com

Rated 5 out of 5 stars

An excellent site

The site is very customer friendly and easy to use. I would definitely use again and recommend to friends and family.

January 24, 2016
Unprompted review
Rated 5 out of 5 stars

very good

Very good and fast with the results. Pricing is good too!

January 19, 2016
Unprompted review
Rated 1 out of 5 stars

really bad

when I call customer service I get an unending string of special offers like low cost disney vacations. I just need to confirm my flight reservation

October 26, 2015
Unprompted review
Rated 5 out of 5 stars

Profissionalismo e correção! Professionalism and correction !

Parabéns à Decolar pelo alto grau de profissionalismo demonstrado por ocasião da prestação dos serviços que contratei, infelizmente, depois de alguns anos utilizando os serviços da Decolar na Europa e agora nos USA e Caribe (Punta Cana), tive uma experiência desagradável com o transfer no aeroporto de Nova York (JFK) dia 14 de agosto de 2015, que embora meu voo tenha chegado no horário, fiquei no local e horário combinado, mas o transporte não chegou, permanecemos por uma hora e meia aguardando. Esse ocorrido não abalou minha confiança nos serviços da Decolar.com, só solicito que seja revisto o serviço de transfer oferecido na aeroporto JFK.

Congratulations to Take off the high degree of professionalism demonstrated during the provision of services hired , unfortunately , after a few years using the services of Takeoff in Europe and now in the USA and the Caribbean ( Punta Cana ) , I had an unpleasant experience with the transfer in airport New York ( JFK) on August 14, 2015 , that although my flight has arrived on time , I was on the spot and set times , but shipping has not come , we remain waiting for an hour and a half. This occurred not shaken my confidence in the services of Decolar.com only request that the shuttle service offered at JFK airport is reviewed.

August 22, 2015
Unprompted review

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