Decorative Aggregates Reviews 1,225

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, finding them to be exactly as described and often exceeding expectations. Many highlight the ease of the ordering process and the efficiency of the delivery service, with frequent mentions of helpful and friendly drivers who place items conveniently. However, some people were dissatisfied with delivery issues, including delays, inability to offload due to equipment limitations, or items being placed in inconvenient locations. A few also noted discrepancies in product sizing or the presence of excessive dust in their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and on-time... See more

Product

Customers had positive experiences with the product. Many reviewers praised the quality of the aggregates,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Quality

People report positive experiences with quality. Customers praise the excellent quality of products like... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered when expected, although the lorry's trolley wasn't able to lift the pallet about 5cm onto the drive. However I've used them many times before and would do so again.

Company replied

Rated 5 out of 5 stars

Have made many orders from this company and always had a good product and a good experience. They sell quality goods, a wide choice and competitively priced and well packaged. What always swings it... See more

Rated 5 out of 5 stars

Placed a online order for decorative slate and a bag of Scottish pebbles. Quality was excellent especially the Scottish pebbles, just what we wanted. They kept us informed every step of the way. I ha... See more

Rated 5 out of 5 stars

Ordered bags of grey slate. Price was very competitive. Easy website to view and order. Gave a choice of delivery dates which is great. Delivery charge for a tonne of slate was £27 which again seemed... See more


Company details

  1. Stone Supplier
  2. Aggregate Supplier
  3. Garden Center
  4. Landscaping Supply Store
  5. Natural Stone Supplier
  6. Paving Materials Supplier

Information provided by various external sources

Decorative Aggregates - the UK’s number 1 supplier of decorative aggregates, gravels, cobbles, pebbles and much more. Buy online today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Blue slate 40mm chippings

I would definitely recommend this company
My order went very well, I was kept well informed with updates on the delivery, which came on time, as advised
Quality of the blue slate chippings was much better than the slate that I have been buying from supermarkets

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great stones and chippings, delivered on time. Arrived in 2 batches but communication was good so we were aware this would happen. Would definitely use again.

May 2, 2025
Unprompted review
Rated 4 out of 5 stars

Have used them before

Delivered when expected, although the lorry's trolley wasn't able to lift the pallet about 5cm onto the drive. However I've used them many times before and would do so again.

June 20, 2025
Unprompted review
Decorative Aggregates logo

Reply from Decorative Aggregates

Thanks for your review and your repeated custom. We are really happy you like the stones and look forward to being able to help you again in the future.

Rated 5 out of 5 stars

Delivery arrived at the time quoted

Delivery arrived at the time quoted, and the delivery company used a pallet truck, so the pallet was put in a convenient position. I estimated the quantity to be more than 800kg as I used gravel calculator and still have lots left over! The only downside is the picture on website is a bit misleading as the colour's only show as the pic when the gravel is wet, it may in time be better once it's being subjected to the English winter!

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

This was a bit of a joke I ordered 2…

This was a bit of a joke I ordered 2 ton bags which was stated on line 80-120 mm Scottish cobbles to match up with some existing cobbles for a job I was on and was told they would arrive in 3 days when. When they arrived they was only one bag and was told the other bag would arrive a day or two later. which set me back from completing my job. When I started to lay the cobbles the most of them was 200-250mm which wouldn’t match up with the existing. I contacted you to exchange them. I was told I had to take photos and send them to your company before any further action could be taken which I didn’t have time to mess about as I wanted to get the job finished which I was on. Which then I said to keep the ones which had hadn’t been delivered yet and send me smaller cobbles. Then I was told I had to pay for a currier £60 to send back the ones which had not yet been delivered to me because they was at a hub ? And pay another £180 odd pound for smaller ones to be sent eventually when they did arrive they was the correct size which was 80-120mm the costumer service was very poor and very rude and ignorant when I spoke to someone on the phone about this. I do landscaping work as my job and this was the first time I had used this company and will not be using it again unless something can be resolved also I will be giving a very bad review as I am not in the wrong here.

June 16, 2025
Unprompted review
Decorative Aggregates logo

Reply from Decorative Aggregates

Dear Mr Walmsley thanks for your review, We are sorry you had issues with your order but unfortunately we do require photos in order to be able to identify and verify any issue. As you could not send us photos, it was very difficult for us to be able to help you. I understand you have spoken to the customer service team and they are on hand if we can help further.

Rated 5 out of 5 stars

Order went very smoothly from minute it…

Order went very smoothly from minute it was ordered to delivery. Although we did wait all day for it to arrive. The delivery driver was very helpful with where to put the slate chipping. Quality good and easy to remove from the large bulk sack to distribute

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered bags of grey slate

Ordered bags of grey slate. Price was very competitive. Easy website to view and order. Gave a choice of delivery dates which is great. Delivery charge for a tonne of slate was £27 which again seemed good value. Delivery on chosen date was excellent had 2hr time band. Which they stuck too. Driver was really helpful and took pallet right down end of drive. Product was perfect. Excellent all round experience.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience:) very happy with my…

Great experience:) very happy with my flamenco stones, I ordered 3 tons of maxi bags and they were great. Driver was very helpful and delivered well too. Delivery took two days so I was really happy with the speed of delivery too. I recommend decorative aggregates

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Plum slate garden chippings

It was easy to order the chippings, and specify a suitable date for delivery. I was kept informed of the progress of my order. It was delivered on the agreed date and without any problems. The quality of the slate is excellent and exactly what I wanted. The price including delivery was very reasonable. I have since ordered another 50 bags of the same slate for further work in my garden.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great service

Ordered 20mm charcoal granite in bulk bag, the product was excellent. Ordered before easter for delivery on the tuesday after, it came on the day preferred and delivery driver informed us of a 2 hour slot and was on time. Had over ordered as was not to sure of quantity needed so started another project and subsequently ordered another bulk bag. The only down side for me was it is delivered by pallet and needs to be a level surface which mine was not and had to offload bag quickly as it was on pavement. Was made aware of this in advance so it is in no way a criticism. Overall excellent service, delivery and product, would thoroughly recommend Decorative Aggregates as 5 star with no hesitation.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and service

The shipment was made quickly and the product (1,000kg of Flamengo Gravel Chippings) looks great in situ.
The only possible improvement would be if the pallet could have been dropped over the fence. I knew that this was not possible when I placed the order hence still 5 stars.

June 3, 2025
Unprompted review
Decorative Aggregates logo

Reply from Decorative Aggregates

Thank you for your review. It's lovely to hear you are so happy with the product! Flamengo Gravel Chippings do look great! We use national hauliers to deliver the product and therefore we have to follow their guidelines in terms of where a pallet is placed but we do let customers know this before ordering (either on the phone or on the website) to try and help with the organisation.

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