Decorative Aggregates Reviews 1,225

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, finding them to be exactly as described and often exceeding expectations. Many highlight the ease of the ordering process and the efficiency of the delivery service, with frequent mentions of helpful and friendly drivers who place items conveniently. However, some people were dissatisfied with delivery issues, including delays, inability to offload due to equipment limitations, or items being placed in inconvenient locations. A few also noted discrepancies in product sizing or the presence of excessive dust in their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and on-time... See more

Product

Customers had positive experiences with the product. Many reviewers praised the quality of the aggregates,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Quality

People report positive experiences with quality. Customers praise the excellent quality of products like... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered when expected, although the lorry's trolley wasn't able to lift the pallet about 5cm onto the drive. However I've used them many times before and would do so again.

Company replied

Rated 5 out of 5 stars

Have made many orders from this company and always had a good product and a good experience. They sell quality goods, a wide choice and competitively priced and well packaged. What always swings it... See more

Rated 5 out of 5 stars

Placed a online order for decorative slate and a bag of Scottish pebbles. Quality was excellent especially the Scottish pebbles, just what we wanted. They kept us informed every step of the way. I ha... See more

Rated 5 out of 5 stars

Ordered bags of grey slate. Price was very competitive. Easy website to view and order. Gave a choice of delivery dates which is great. Delivery charge for a tonne of slate was £27 which again seemed... See more


Company details

  1. Stone Supplier
  2. Aggregate Supplier
  3. Garden Center
  4. Landscaping Supply Store
  5. Natural Stone Supplier
  6. Paving Materials Supplier

Information provided by various external sources

Decorative Aggregates - the UK’s number 1 supplier of decorative aggregates, gravels, cobbles, pebbles and much more. Buy online today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience and product.

After having a nightmare experience with gravelmaster I tried this firm. Brilliant and their customer service actually works. Thanks.

January 27, 2022
Unprompted review
Decorative Aggregates logo

Reply from Decorative Aggregates

Hi John, Thank you for the positive feedback! We are always happy to hear comments such as this!

Rated 1 out of 5 stars

Avoid, materials will not arrive!

If you order from this company you will have no idea when your delivery will be made or even where your gravel is once they’ve despatched it. And neither will they! They use an absolutely terrible delivery company who cannot be contacted no matter how many times or what hour of the day you ring. The delivery company don’t even respond to Decorative Aggregates themselves.

We cancelled our order after over a week’s delay with landscapers waiting and unable to finish the job due to the lack of materials. When I cancelled, the sales person said it happened all the time.

To add insult to injury, several days after cancellation the delivery company sent me a completely fraudulent text saying that delivery had been made!

Decorative Aggregates, your brand and reputation are being destroyed by your useless haulier contractor,

December 30, 2021
Unprompted review
Decorative Aggregates logo

Reply from Decorative Aggregates

Hello Seren, thank you for your review. We apologise that you experienced delays with receiving your order and decided to cancel. We have advised on our website that due to the current nationwide delays being experienced within the haulage network due to driver shortages, whilst the majority of orders arrive on time, some orders may experience delays of up to 2 working days or more. (These haulage disruptions have been widely reported in all major news outlets including the BBC). We outsource our deliveries to several major independent haulage companies and unfortunately, they are all experiencing similar disruptions. We have asked hauliers to keep customers informed regarding delays and we apologise sincerely for any inconvenience caused.

Rated 3 out of 5 stars

Worriyingly after spreading all the…

Worriyingly after spreading all the graphite grey slate on the garden I noticed that on the bag it stated ‘grey 40’ ? This presumably rerferred to the size? delivered which is not what I ordered which was 20mm and was too late to change So if you use this company CHECK YOU GET WHAT YOU PAY FOR BEFORE LAYING IT OUT.

November 8, 2021
Unprompted review
Decorative Aggregates logo

Reply from Decorative Aggregates

Thank you for your review. Please may you contact us directly at enquiries@derbyaggs.com along with your order reference number and we will verify and investigate this promptly.

Rated 5 out of 5 stars

Would recommend to any one

We ordered on the recommendation of a previous customer. We were not disappointed. The stone looks great. We were out when it was delivered but the driver left it in a carefully considered spot, obviously using his initiative. So pleased with the final result, and the customer service.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely dark grey granite

Easy to use website to order, a quick delivery date offered. Good value and good service. Would definitely recommend, exactly what we wanted.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Simple & painless.

The ordering process & the delivery couldn't have been any easier. I knew what sort of service would be provided because I've used them a couple of times in the past. It's always been a pleasure knowing that the team want to make the transaction as painless as possible.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the product I…

I was very pleased with the product I purchased and also the efficiency of my materials being delivered
I Will definitely be ordering more products from decorative aggregate in the future and would recommend DA to anyone

November 4, 2021
Unprompted review
Rated 4 out of 5 stars

Delivered on time

Delivered on time. On first look the stones are really white but now they have been down and rained on i would say half are pink. Dosnt look silly but not as white white as expected. Nice size pebbles but would say a quater of the bag where small shingle like stones. Would buy again but just be aware you may need more to compencate for the smaller shingles.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Thumbs up

The end to end process was seamless. Delivery was prompt and dropped where I needed it with a phone call te let me know he was on his way. The stones where a good quality and look great in situ. The only minor negative is for the stones I order, only came in one lot size, so it meant I had to over order and then try get rid of loads. I suppose you can’t have it all 😉

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

This is not the first order of pebbles

This is not the first order of pebbles, on each occasion the drivers have been very helpful and the pebbles a good mix of colours, but we have run out so we will have to order anther bag , all good for someones pocket.

November 4, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look