I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... See more
Company replied
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See what reviewers are saying
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... See more
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... See more
Waiting on parts with no ETA I ordered 2 Dynamo Hydropower Generators for some auto faucets. I paid for the parts and received a confirmation, but never received an email stating when it would ship.... See more
Company details
Information provided by various external sources
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Contact info
6339 Maple Ave, 75235, Dalls, United States
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
4.1
Great
174 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price wa competitive .Delivery was on…
Price wa competitive .Delivery was on time as promised
March 11, 2026
Delivery time was quick and the…
Delivery time was quick and the purchased item was the correct one on the first try.
Thanks.
February 11, 2026
smooth transaction and great experience
After placing the order, I received the confirmation and shipping notification. However, FedEx provided incorrect information regarding the shipping destination, which caused some confusion. Aside from that issue, everything else was handled well.
February 9, 2026
Great Online Service
Thanks to Trustpilot I was able to see some legitimate reviews and try this company. Excellent service, delivery timeframe and follow up on questions I had.
December 2, 2025
Unprompted review
The product was perfect…
The product was perfect…. The shipping took a bit longer than expected.
September 25, 2025
Great company to deal with!
From the website finding, to placing the order was so simply and easy. Delivery was as expected. Thought the price was great too.
August 2, 2025
I still haven’t received the item
I still haven’t received the item. I bought it online and then a week later I received an email that it is on back order. I would not have bought it if your company didn’t even have it.
June 30, 2025
After waiting a week after ordering new…
After waiting a week after ordering new vent fans, received an e-mail saying no longer available. I did receive a refund though.
June 16, 2025
Owner called me back personally to work…
Owner called me back personally to work out the logistics of shipping the part to me quickly, and he followed through, as promised. I received my brand new Toto flush valve in perfect condition and on time! Great price too, the lowest of all around, for Toto replacements.
June 15, 2025
Quick shipping on a hard-to-find part
May 15, 2025
Second Order *****
Second order. Both handled perfectly. Wish I could say the same about all companies I do business with.
February 28, 2025
Great update communications and…
Great update communications and tracking information with really fast shipping
February 27, 2025
Great experience
They were great letting me know the item ordered was out of stock in their warehouse, but that they claimed the last one at the manufacturer. The towel ring arrived about 1 week from the original order date. Couldn't be happier with the communication, the effort they made to complere the order, and the price. Recommend them highly and will be back for any future needs.
December 22, 2024
Sent Wrong Item and not able to contact them by phone or email
I ordered two items and you sent me one of the wrong item. I tried to email the email address on the invoice and it rejected. I tried calling the 1-800 number and it is out of service. I left a message on direct phone number I found on the internet and no one returned my call. I would not order anything from them again
November 12, 2024
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