Ordered two beautiful red glass vases which arrived today. Absolutely delighted with them. Came via Royal Mail. Packaging was excellent. Kept really well informed about delivery. Don't hesitate to ord... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order was for terracotta bowls. All were received nicely packaged for transport. No damage and good value for money. Delivery was fairly quick. Courier was DPD, who messed up on the first delivery... See more
I selected two candles for my mantlepiece from DecorativeQ. I’d shopped around a bit and was horrified by the ridiculous amount some places were expecting for plain candles. I liked the range of colou... See more
Excellent customer care . I was sent sliced dried orangrd instead of whole dried oranges and literally within a couple of hours of me emailing I received both a phone and an email apologising . I rec... See more
Company details
Written by the company
An online store specialising in decorating your home and office for every occasion. Our stylish products include Trendy Vases, Candles and Candle Holders, Decorative Ceramic Pot Covers, Artificial & Silk Flowers and Plants, Baskets and Lanterns.
Contact info
Christie Drive, Huntingdon, PE29 6JP, Cambridgeshire , United Kingdom
- sales@decorativeq.com
- decorativeq.com
Such fantastic customer service
Such fantastic customer service. A few pots were unavailable, I had emails and telephone messages to apologise but an alternative had been sent with the original order.
They weren’t quite right so they sent new pots plus let me keep the others. Always in communication with me. The pots arrived, very well packed and of a great quality. Thank you.
July 2, 2023
Fantastic experience!
Went above and beyond to help out with a query. Excellent customer service, very fast delivery times.
June 28, 2023
Fast delivery and packed well
Very fast delivery and my order was packaged lovely! Thanks very much!
June 15, 2023
Excellent product, price and service.
They had exactly what I was looking for, at a very good price. Delivered on time and extremely well packed. I will definitely use this supplier again.
June 2, 2023
I received a privacy fence from this…
I received a privacy fence from this company and it is a joke. Not as advertised, it is so small (smaller then my 5 pound dog lol) and they won’t allow a return.
This company is a scam. Do not purchase from here.
June 9, 2023
Unprompted review
Reply from DecorativeQ Home Decor
Hi, we don't sell privacy fence and we don't have you on our system as having bought anything from us. We also didn't sent you this TrustPilot review invite to review our service and the source is not a valid source.
Excellent, fast service. Highly recommend
Pots were delivered really quickly and very carefully packaged. Exactly as pictured / described and just what I needed. I shopped around and their price was by far the best value for money. Would happily purchase from DecorativeQ again.
May 31, 2023
Great customer service and they dealt…
Great customer service and they dealt with a tricky situation very well.
May 13, 2023
Great!
Jay was very, very helpful and friendly! Nice terracotta pots at good value and they arrived really quickly!
May 1, 2023
Always 100% customer service
Always 100% customer service. All out to help . Quick delivery .
April 26, 2023
Amazing Customer Service
I recently ordered some tapered dinner candles for our upcoming wedding reception, but accidentally miscalculated how many I needed. I contacted the shop and Jay got in touch almost immediately, and sorted out some additional candles, which were delivered so quickly. Amazing customer service and the candles are perfect :)
May 4, 2023
Unprompted review
Brill to deal with
April 21, 2023
Very good delivery time
Very good delivery time. Also updates
on delivery. Good quality product at
reasonable price
March 20, 2023
1st class
Just want to say I've ordered the artificial flowers from this company - they are of very high quality, lifelike and reasonably priced. Delivery is within a couple of days and flowers are well packaged. Staff were more than helpful when I had a query. Would highly recommend this company.
Agnes
February 6, 2023
Great choice and price for candles
I selected two candles for my mantlepiece from DecorativeQ. I’d shopped around a bit and was horrified by the ridiculous amount some places were expecting for plain candles. I liked the range of colours and reasonable charge for the two candles I purchased. They were well packaged and arrived when expected: no nonsense.
February 22, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.