I ordered an arch for my garden. Sadly it arrived damaged. Excellent Customer Service as replacement was delivered the next day. Answered emails immediately. Definitely use again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Eton media unit. The unit itself is very good - nice design, solid construction. Colour representation poor. From different outlets I’ve seen the very same item given the colour description as ‘taupe’... See more
Goods were poorly made and faulty and although no fault of ours I had to pay the return costs of over £20. Had we just not wanted it I would understand, but sending poorly made goods and charging to... See more
I ordered a corner TV unit from this company at far less cost than other retail outlets. I must say I am glad I did. From initial internet order to delivery took only two days. The goods are of a supe... See more
Company details
Written by the company
We're a team of passionate home decor enthusiasts who strive to bring a touch of elegance and comfort to your home. With a wide range of stylish and high-quality products, from contemporary to traditional, we have something for every taste and budget. We will help you with all your home decor needs, whether it's a small room refresh or a complete home renovation. We pride ourselves on excellent customer service and are dedicated to helping you create the home of your dreams
Contact info
133 Kenmuir Avenue, NN2 7EW, Northampton, United Kingdom
- 0333 880 4915
- Sales@decoroo.co.uk
- decoroo.co.uk
4.2
Great
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
I had a problem ordering the item required and also paying.but after a email chat with Kirsty she sorted the
problem and the item was delivered the next day
brilliant service. Thanks kindly. Kirsty.
Kind regards John Yates.
March 13, 2023
Never replied to any emails regarding…
Never replied to any emails regarding my delivery!
And when it did turn up there was an item missing, which I had to call up about and re arrange myself!
March 23, 2023
Customer service came through
Although I had some issues, they have been sorted and all is good
March 23, 2023
Unprompted review
Exceptional service.
I ordered from this site and received a prompt, courteous and very efficient service. My order arrived promptly and was of really good quality. Customer service patiently helped me with a query and I have no hesitation in recommending this company.
March 14, 2023
Unprompted review
Great Website, Amazing Staff
I ordered a lush table lamp for my bedroom last week, delivery was only 2 days! Not only was it the cheapest website selling it, they emailed me 5% off for my next purchase. Would definitely recommend this site!
March 12, 2023
Unprompted review
Reply from Decoroo
Hi Thomas, thanks for your review and for shopping with us! We appreciate your feedback. - Decoroo :)
Amazing customer service
Amazing customer service , was very helpful throughout the whole process.
Quality of products was great I love my new bed! Would definitely order from you guys again .
March 4, 2023
Unprompted review
Reply from Decoroo
Hi Louise, we're glad to hear this! Thank you for taking the time to review us. Sweet dreams! - Decoroo :)
Product as shown on website
Product as shown on website. Quick & efficient service.
Looks lovely on my desk
February 20, 2023
Reply from Decoroo
Hi Sally, thanks so much for the review and for shopping with us. - Decoroo :)
Happy with the product I have purchased.
February 25, 2023
Unprompted review
Reply from Decoroo
Hi Aggie, thank you shopping with us, we're glad to hear that you are happy with your order! - Decoroo :)
Ordered from this site twice now
Ordered from this site twice now, lots of items the Mrs likes so I'm sure I will be back again.
Website laid out well and fast delivery on my orders.
February 16, 2023
Unprompted review
Reply from Decoroo
Hi Ross, we're glad to hear this! Thank you for taking the time to review us. - Decoroo :)
His and her coasters
Good price coasters, and great value with there being 4in the pack. Great quality too! Highly recommend.
February 8, 2023
Reply from Decoroo
Hi Katy, thank you for shopping with us and for your lovely review. - Decoroo :)
Spoke to menber of the team
Great products all round and extremely helpful over the phone
Delivery was on time with great customer service
February 3, 2023
Unprompted review
Reply from Decoroo
Hi Tom, thank you for your review. We're always happy to help! - Decoroo :)
I spoke to the owner
I spoke to the owner, he was extremely helpful, and descriptive also good quality products
February 8, 2023
Unprompted review
Reply from Decoroo
Hi Jack, thank you for your review and for shopping with us. - Decoroo :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.