Extremely disappointing response to repeated attacks
I contacted this service after repeated DDoS attacks were affecting my website, services, and game servers. Based on our network reports, a significant portion of the attack traffic appeared to be associated with their services.
I contacted their support and provided the relevant information, explained that I am the owner of the affected services, and asked them to prevent their users from targeting our infrastructure.
Instead of investigating the situation or offering a reasonable solution, I was told that their blacklist system is paid, with a cost of $50 per IP or $800 per ASN. I was also asked to provide proof of ownership of an ASN that was not actually ours, even though I had already explained that we operate the affected services under our own brand.
When I explained that I could not share the full network report because it contained sensitive information, I was essentially told that they could not help and was directed to their terms. The conversation was also quite dismissive, including a response along the lines of “Do whatever you want, feel free” when I mentioned taking legal action.
I understand that a provider may not be able to verify the source of every attack, but I expected a professional investigation and cooperation when reporting abuse. Charging victims for a blacklist to prevent attacks originating from users of the platform was especially disappointing.
Reply from Deep Stresser
We adhere to all the terms outlined on our website, and any user or network owner can request to be blocked from our services. We take a proactive approach in this regard.
What we cannot do is simply share our users' data with any country other than Brazil.
No data is collected from foreign users.