This company provides an informative Defensive Driver Improvement. The Course is user-friendly and easy to follow on a self-pacing instructions. The Chapter Quiz helps reinforcing the learning materia... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This online class was amazing! It let me go at my own pace, and I could visually follow along with the audible reading of the material. There were tests spaced every so often to keep me on my toes! Th... See more
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I want to say how much I appreciate the effort put into creating it. The content was very clear, practical, and helpful, especially for new drivers who may not know all the rules. I learned many impo... See more
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I really found it easy to review and pass through with the audio read option that was available. The course improved my overall driving skills, especially the reminders of the consequenses of road... See more
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Company details
About Defensive Drivers Institute
Written by the company
Defensive Drivers Institute is a leading online platform providing comprehensive driver education services across the United States. Our organization is committed to promoting safe driving practices and equipping aspiring drivers with the knowledge and skills needed to navigate the roads responsibly.
New York 5-Hour Online Pre-Licensing Course
Our NYS DMV approved program is designed for new drivers seeking their first driver's license in New York. This course provides essential training on traffic laws, safe driving habits, and defensive driving techniques. It is conveniently available online, allowing students to learn at their own pace and from the comfort of their own homes.
Arizona Defensive Driving Course
This course is designed specifically for drivers who need to meet court requirements and clear their driving record. Approved by the Arizona Supreme Court, this course allows you to dismiss one eligible ticket every 12 months.
With our user-friendly online courses, we have helped thousands of individuals become confident and responsible drivers. Our programs are designed by experts in the field to ensure that learners receive the most up-to-date and effective education. We offer a wide range of courses, from defensive driving to traffic school, each tailored to meet the specific requirements of different states.
Our commitment to excellence and customer satisfaction is reflected in our top-rated services and the positive feedback from our valued customers. We strive to offer the highest quality education to foster a safer driving environment for everyone. Whether you are a new driver preparing for your road test or someone looking to improve your driving skills, Defensive Drivers Institute is here to guide you every step of the way.
Contact info
4600 East Washington Street Suite 300 - #224, 85034, Phoenix, United States
- 833-921-0217
- info@defensivedriversinstitute.com
- defensivedriversinstitute.com
4.7
Excellent
585 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Defensive Drivers Institute
Thank you for your 5-star review, Leroy! We're glad you found the process easy, and we appreciate you being patient with the required timers. We know waiting can be frustrating, but your understanding means a lot. Thank you for choosing Defensive Drivers Institute and drive safely!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Oyeyemi! We're thrilled to hear that you found the course both interesting and eye-opening. Creating educational content that genuinely impacts how students think about driving safety is exactly what we aim for. We appreciate you choosing Defensive Drivers Institute. Stay safe out there!
very good but too many subjects…
very good but too many subjects repeating too many times
February 2, 2026
Reply from Defensive Drivers Institute
Thank you for your 4-star review, Ayoub! We're glad you found the course very good overall.
We appreciate your feedback about the repetition. Some repetition is intentional to help reinforce important safety concepts, but we understand it can feel excessive at times. Your feedback is valuable, and we'll take it into consideration as we continue to refine our course content.
If there's anything else we could have done to make your experience better and earn that 5th star, we'd love to hear from you.
Thank you for choosing Defensive Drivers Institute and drive safely!
Easy peasy for this seasoned driver.
January 23, 2026
Unprompted review
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Jim! We're glad the course was easy for a seasoned driver like yourself. Sometimes even experienced drivers pick up a refresher or two! We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
I would have been finished a lot faster…
I would have been finished a lot faster of there were not glitches in the program.
It would not let me move forward for a while.
January 20, 2026
Reply from Defensive Drivers Institute
Thank you for your 3-star review and feedback, Erica. We're sorry to hear you experienced issues that prevented you from moving forward in the course. That's frustrating, and we understand how that would have slowed down your completion time.
If you're referring to times when the course wouldn't let you advance to the next section, those are likely the timers required on the course. These are mandated by the NYS DMV to ensure students spend the minimum required time on each module, and we wish we didn't have to put them in place either. We know they can be frustrating, especially for fast readers.
However, if you experienced actual technical glitches beyond the required timers, we'd definitely want to know about that. We investigate all feedback we receive to ensure the course is smooth and easy for everyone. A customer service representative will be reaching out to you to get more details so we can address any genuine technical issues.
We appreciate you sticking with it and completing the course. Thank you for choosing Defensive Drivers Institute and drive safely!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Alyssa! We understand that any unexpected expense can feel like a lot, especially when it's something you have to complete. We actually work hard to keep our pricing as competitive as possible and are currently the lowest priced provider in the market.
If cost is a concern, we do accommodate hardship waiver requests on a case-by-case basis. Please reach out to our customer service team if you'd like to discuss options.
We appreciate your 5-star rating, and thank you for choosing Defensive Drivers Institute. Drive safely!
You can do it at your own pace and it’s…
You can do it at your own pace and it’s very easy to do.
January 21, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Kym! We're glad you appreciated the flexibility to complete the course at your own pace and found it easy to do. We appreciate you choosing Defensive Drivers Institute. Drive safe!
People's need to know the bad impacts of drugs
I would like to say everything is good
And I fell one thing need to improve
( when someone doing online course and he go somewhere else I mean use another app during course the times need to stop
Because when people's know if we go somewhere else during courses time will stop then they pay their extension in course and read everything)
May be im wrong
Thanks
January 14, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review and for updating your rating, Mian! We're glad to hear that everything was good with your experience, and we appreciate you taking the time to correct the star rating.
Regarding your suggestion about the timer functionality, we wanted to clarify that our course timers are required by state regulations to ensure students spend the minimum required time on the material, so we have to keep those running even when students navigate away from the course.
We're happy we could provide you with a good experience, and thank you for choosing Defensive Drivers Institute. Drive safely!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Rebecca! We're glad you learned a lot of useful information from our New York 5-hour online pre-licensing course. Providing practical, valuable education is what we aim for. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Efrain! We're glad you found our course easy and convenient. We appreciate you choosing Defensive Drivers Institute. Drive safe!
Waiting too long to take the quiz
The software makes you wait needlessly even after finishing reading the text and watching all the videos and flipping all the cards, instead of letting you take the quiz right away. So naturally you go do something else to pass the time, and the whole thing takes FOREVER
January 15, 2026
Reply from Defensive Drivers Institute
Thank you for your 3-star review and feedback, Dmitry. You must be a very fast reader! We completely understand your frustration with the waiting times.
We wish we didn't have to enforce these timers, especially for fast readers like you who finish the content quickly. Unfortunately, we're required to follow strict guidelines set by the NYS DMV regarding minimum time requirements for each module. These aren't our rules, but they are mandatory for us to be an authorized course provider in New York.
We know it's frustrating when you're ready to move on but the system makes you wait. If there's anything else we could have done to make your experience better and earn those 4th and 5th stars, we'd love to hear your feedback.
Thank you for choosing Defensive Drivers Institute and drive safely!
Doing the test on this site made it…
Doing the test on this site made it easy to take on your own schedule
January 14, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Freddy! We're glad the flexibility to complete the course on your own schedule made things easy for you. That's one of the key benefits we love offering our students. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
This online class was amazing
This online class was amazing! It let me go at my own pace, and I could visually follow along with the audible reading of the material. There were tests spaced every so often to keep me on my toes! The information presented was fantastic, relevant, and done in a very interesting way. I never got bored! It took me several days to finish, but that's okay, I still finished and got my Certificate. And out of all the tests, I only missed ONE question! So I gave myself a star at the end of the program! Overall, much better, much, much better than expected!
January 17, 2026
Unprompted review
Reply from Defensive Drivers Institute
Thank you for this wonderful 5-star review, Greg! Your enthusiasm really made our day! We're thrilled to hear you found the course amazing and that the combination of visual and audio features worked so well for you.
Congratulations on only missing one question throughout the entire course! That's impressive, and you absolutely deserve that star you gave yourself at the end! It sounds like you really engaged with the material and got a lot out of it.
We're especially glad to hear that you never got bored and found the content interesting and relevant. That's exactly what we strive for. Creating a course that's educational without being tedious is always our goal, so knowing we succeeded with you means a lot.
The fact that we exceeded your expectations makes this review even better. Thank you for taking the time to share such detailed feedback. We appreciate you choosing Defensive Drivers Institute and wish you safe travels!
I loved that if you got a question…
I loved that if you got a question wrong you can go back to the questions and review what it was that was wrong.
January 17, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Taryssa! We're glad you appreciated the ability to review questions and learn from any mistakes. That feature is designed to help reinforce the learning, not just test you, so we're pleased it was helpful for you. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
This service allowed me to complete the…
This service allowed me to complete the 5 hour course at my own pace like an hour a day!!! Thanks. I strongly recommend
January 13, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review and strong recommendation, Arnold! We're glad the flexibility to complete the course at your own pace worked perfectly for you. Being able to break it up into manageable chunks, like an hour a day, is exactly the kind of convenience we want to provide. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Olivia! We're glad you found our course easy to complete and appreciated the flexibility to finish on your own time. We appreciate you choosing Defensive Drivers Institute. Drive safe!
It was great with videos that teach you…
It was great with videos that teach you the consequences of bad, aggressive, and aggravated driving. With showing and tell you the details about safe and defensive driving and how to deal with problems on the road, as well as traffic rules violations and points deduction and how u can remedy resources to gain back points. And more.
January 14, 2026
Reply from Defensive Drivers Institute
Thank you for your detailed 5-star review, Fabian! We're glad you found the videos impactful and that the course covered the range of topics you needed, from understanding the consequences of aggressive driving to learning about point deduction and remedies. It sounds like you really engaged with the material, and that's exactly what we hope for. Your feedback tells us the course delivered real value. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Carlos! We're glad our course was accessible for you. Thank you for choosing Defensive Drivers Institute and drive safely!
Solid Experience, Informative and Engaging
Very smooth, fast, self-explanatory and I am pleasantly surprised with the new things I have learned in regard to Arizona traffic laws. I approached it initially as something I just had to do but found myself learning new things and being interested in the curriculum which was a very nice surprise. I have done a lot of online learning and I would rate this experience near the top.
January 9, 2026
Unprompted review
Reply from Defensive Drivers Institute
Thank you for this wonderful 5-star review, Josh! We're thrilled to hear that you not only found the course smooth and easy to navigate, but that it genuinely engaged you and taught you new things about Arizona traffic laws.
Your comment about approaching it as "just something you had to do" and then finding yourself actually interested in the curriculum is one of the best compliments we could receive. We work hard to create content that's educational and engaging, not just a box to check, so knowing we succeeded with you means a lot.
Being rated near the top of your online learning experiences is high praise, thank you for that. We appreciate you choosing Defensive Drivers Institute and wish you safe travels!
Very helpful and comfortable to do and…
Very helpful and comfortable to do and very convenient
December 26, 2025
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Brandee! We're glad you found our course helpful, comfortable, and convenient to complete. Making defensive driving education accessible and easy is what we strive for. We appreciate you choosing Defensive Drivers Institute. Stay safe on the road!
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