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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Absolutely first class service as always.
I really cannot recommend Define Clinic enough.
Elena is very knowledgeable and always makes you feel at ease.
The facial was amazing and I will be going back for another once I have had my other treatments which I am very much looking forward to.
If anyone is looking for a clinic that they can trust 100% then don’t hesitate to book in at the Beaconsfield Clinic or the London Clinic, you will not be disappointed.

September 4, 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your kind review, we are so pleased you enjoyed your Hydrafacial with Elena.
We look forward to having you back in the clinic for some more feel-good treatments.
Best Wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Dr Benji Dhillion

Dr Benji Dhillion - have dabbled before but this guy is remarkable. He actually had two visiting facial aesthetic practitioners over from LA and New York to watch - such is his reputation, it's spread that far. You could tell they were curiously enthralled, making notes and taking video. Dr Benji is also so very gentle and very kind, very approachable, and really listened to my worries. And honestly, the little he does goes such a long way. My first words to him when returning for my 3 week review post procedure were 'I feel incredible you make me realise I've been going to the wrong people' - the difference has made me feel 10 years younger. Grab him whilst you can.

August 1, 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

What a wonderful 5 star review, thank you so much for sharing such kind words about Dr Benji Dhillon. It was an absolute pleasure to have you in the clinic and we are so pleased you love the results of your treatment!
Kind Regards,
The Define Clinic Team

Rated 5 out of 5 stars

Lion Legion

Mike at lion legion produces T shirts to order,but not ordinary T shirts they are quality T shirts,and the printing and transfers are done so well they are defo the best for the money I have ever used, i can thouroughly recommend Lion Legion T shirts (and no I don't work for them!!!!!)

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Elena, and the staff at Define, for your care and guidance. Appreciate your advice and expertise in treatments.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Attentive and professional staff

Lovely attention from the first moment I emailed with a query up to having a facial treatment with Dr Elina.
The clinic is clean and every member of staff is kind and professional.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

The knowledge expertise and…

The knowledge expertise and friendliness of Teuta and the staff. Always feel comfortable and safe here.

July 7, 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Wow, thank you for taking the time to leave us a fantastic 5 star review. We can’t help but agree with you about Teuta and the team.
Best wishes
Define Clinic

Rated 5 out of 5 stars

Miradry procedure with Suzi

I recently had the pleasure of visiting Suzi, a practitioner specializing in Miradry treatments, and I must say it was an outstanding experience. From start to finish, Suzi demonstrated utmost professionalism, expertise, and genuine care, making my Miradry journey a truly remarkable one.

First and foremost, Suzi's extensive knowledge about Miradry was evident from our initial consultation. She took the time to thoroughly explain the procedure, addressing all my concerns and answering my questions with great patience. Her confident and reassuring demeanor immediately put me at ease, allowing me to feel confident about moving forward with the treatment.

During the Miradry procedure itself, Suzi's skill and precision were evident. She meticulously performed each step of the process, ensuring my comfort and safety at all times. Suzi's attention to detail was exceptional, as she paid careful attention to the specific areas that required treatment. Throughout the procedure, Suzi maintained a comforting presence, providing constant reassurance and explaining each step along the way. Highly recommend her for Miradry treatment.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

My visit was with Dr Louise Carter to…

My visit was with Dr Louise Carter to talk all things menopause. She is the first medical professional in my 8 years of struggling with menopause symptoms that I felt listened and understood .. knew more about things than I did and gave kind and constructive advice. I felt empowered and more confident about the road ahead and strongly recommend any woman struggling with the “Pause” to visit her for help . Also to note the friendly helpful reception staff both on the phone and in person.. an all round excellent experience

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Define Clinic- London

Dr Benji Dhillion is probably one of the first medical aesthetics practitioners I have come across that adheres to professional medical ethics, this including his entire team. That means you walk out looking more youthful and fresh than Botox and filler filled. I strongly advise people to catch him whilst they can.

June 15, 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Many thanks for such a wonderful review! You are a pleasure to have in clinic!

Rated 5 out of 5 stars

Always professional

Very professional. Always available to answer my questions. Dr Dhillon and the team carefully listen to my concerns and try to address them with the best suited options which I really appreciate. I would definitely recommend Define Clinic to my family and friends, as they will surely be in safe hands.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

I did Botox during my last session

I did Botox during my last session. Susi was so professional, so kind and cared so much. The results are excellent.

I can not recommend Susi enough, she made the entire experience the absolute best I could hope for.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

A lovely clinic with amazing staff

A lovely clinic with lovely staff, you’re made to feel at ease from the moment you enter building to the time that you leave, we left feeling completely informed about our options and there was no pressure to book in there and then, we will be booking in a few treatments as we have complete faith in all of the staff at Define Clinic, don’t hesitate to book a consultation as you won’t be disappointed. Thank you to everyone at Define but a special thanks to Gemma, Dr Dhillon and Elena for the way you always deal with an extremely anxious patient, It is always appreciated more that you know.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Both myself and my wife had treatments…

Both myself and my wife had treatments at Define clinic with Suzi Noble, who we used to see at a clinic in London till she moved to Define.
Great results as usual ,Suzi is so good at what she does ,will definitely be coming back .

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Elina‘s incredible work and the whole team!

I have had several treatments with Elina and couldn’t recommend her more highly. She is so knowledgable and brilliant at what she does. She is also very kind and patient and takes her time to perfect her work. I think Define are the best - Every single member of staff are lovely and so friendly together with professionalism. They are all so welcoming and you know you are always in safe hands. Thank you to you all!

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Suzi!

Suzi was terrific. I was nervous but not for long. Always a friendly reception at Define and I always feel in safe hands.

May 9, 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your review. Suzi and the team are fantastic and we're so pleased to hear you they put you at ease for your treatment!

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