Defy Medical Reviews 

3,928
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable and attentive, often providing personalized care and clear explanations. Many people highlight the exceptional customer service, noting that providers listen carefully and ensure patients feel heard without being rushed. The overall service and user experience are described as professional, efficient, and easy, with tailored treatment plans. However, some customers also noted challenges with prescription fulfillment, including delays and issues with medication alignment or delivery. A few other people also felt that administrative processes, such as updating account information, were sometimes inefficient or led to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, attentiveness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the thorough,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the thorough, educational, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied

Rated 5 out of 5 stars

Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4-star
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1-star

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4.8

All reviews

(3,928)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just getting started with TRT and appreciate Defy’s knowledge and experience.

Michael provided clear and concise information for treatment options and how they apply to my lab results. Answered all my questions and was professional and personable. Thank you Michael

August 28, 2025
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Reply from Defy Medical

We're happy to hear that the information provided about your treatment options was clear and helpful. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

My consultation with Dr

My consultation with Dr. Saya exceeded my expectations. I felt heard and hopefully for the first time in my menopause journey.

August 27, 2025
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Reply from Defy Medical

We're happy to hear that your consultation was helpful and gave you hope. We appreciate you sharing your experience with us. Thank you for your feedback.

Rated 5 out of 5 stars

Kristian

Kristian was very welcoming and understanding and provided solutions to medical concerns. She made me feel comfortable and looking forward for her help in follow up.

August 26, 2025
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Reply from Defy Medical

We're happy to hear that you felt welcomed and that solutions were provided for your medical concerns. We appreciate your feedback and look forward to assisting you with follow-up care.

Rated 5 out of 5 stars

Appointments are ones you look forward to.

My appointments are always on time and I feel like I've been listened to, my needs are met, and if I have any questions they're always answered.

August 22, 2025
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Reply from Defy Medical

We love to hear things like this. Thank you for the fantastic feedback.

Rated 5 out of 5 stars

Always pleased with my appointments..

Krisie always listens and goes over my labs and symptoms thoroughly. She is very helpful and patient with all my questions.

August 23, 2025
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Reply from Defy Medical

We're happy to hear that you feel heard and that your questions are answered with patience. We appreciate your positive feedback and thank you for sharing.

Rated 1 out of 5 stars

Dr. Caulkins doesn’t know what he’s talking about.

Dr. Caulkins seems poorly informed about female hormonal cycles. At one point, he suggested that estrogen is highest during the luteal phase of the cycle, when the exact opposite is true. He also suggested that testosterone alone is sufficient to increase estrogen levels via aromatization when there is 1) zero clinical evidence for this and 2) aromatization relies on high body fat percentage, which I don’t have. One wonders where he did his endocrinology fellowship.

August 22, 2025
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Reply from Defy Medical

Thank you for sharing your feedback. We take all patient concerns seriously and want to make sure you feel supported and heard. Because reviews are not the best place to address specific personal medical details, we encourage you to please reach out to us directly. Our team would be more than happy to assist you and ensure your questions are addressed thoroughly.

You can email us at Care@DefyMedical.com or call us at 813-445-5734 so we can connect with you one-on-one.

Rated 5 out of 5 stars

The place to use for hormonal treatment

The Doctors and staff here are great. Always friendly, knowledgeable and willing to listen and work with you. I've tried other places before and Defy has been the best.

August 22, 2025
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Reply from Defy Medical

We're happy to hear that you find our doctors and staff friendly, knowledgeable, and willing to work with you. Thank you for the fantastic feedback.

Rated 5 out of 5 stars

Straightforward and helpful

Mike answered all my questions and made recommendations for my concerns. I have no complaints.

August 19, 2025
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Reply from Defy Medical

We love to hear that. Keep up the great work!

Rated 5 out of 5 stars

Marissa takes the time to listen and…

Marissa takes the time to listen and seems genuinely is concerned about my well being. She reviews my file beforehand and is always prepared for our appointment.

August 14, 2025
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Reply from Defy Medical

We appreciate that you took the time to share your thoughts. We are happy to hear that you feel listened to with Marisa and that your well-being is a priority!

Rated 5 out of 5 stars

Defy Medical - Game Changer

I sought the help of Dr. Calkins at Defy Medical for bHRT because the two providers I had used prior constantly under-dosed me and only utilized delivery methods that I couldn't absorb. With injections, my levels have improved steadily, and the dosing is so easy to adjust, if needed. Also, previous providers never looked at treating my low thyroid, which definitely needed attention and was key to reversing some long-term, debilitating symptoms.

August 19, 2025
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Reply from Defy Medical

We're happy to hear that the BHRT treatment and attention to your thyroid from Dr. Calkins have improved your health. It's great to know the injection method and tailored dosing are working well for you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I love Morgan

I love Morgan. She listens and is well informed.

August 19, 2025
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Reply from Defy Medical

We're happy to hear that you had a positive experience with Morgan. Thank you for your feedback; we appreciate it very much.

Rated 5 out of 5 stars

Best place to get your hormones right

He took the time to explain everything and listen to what I had to say as well.

August 19, 2025
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Reply from Defy Medical

We're glad you felt heard and that the explanation was helpful. Thank you for your positive feedback; we appreciate it very much!

Rated 5 out of 5 stars

Excellent provider: Dr. Saya

Dr. Saya listened to my needs, provided appropriate feedback and recommendations and then answered all of my questions. The company responds promptly to concerns and inquiries.

August 18, 2025
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Reply from Defy Medical

We're happy to hear that Dr. Saya addressed your needs and answered your questions. We appreciate that you found our responses prompt and helpful. Thank you for your feedback.

Rated 5 out of 5 stars

Michael is great

Michael is great, very knowledgeable and easy to visit with!

August 17, 2025
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Reply from Defy Medical

We love receiving feedback like this! Thanks so much.

Rated 5 out of 5 stars

Had a few issues this time with blood…

Had a few issues this time with blood work because it's from the Dominican Republic which is always a challenge. Elizabeth C and Sydney and Mariah and a few others behind the scenes came through. And as usual,Tiffany Foltz followed everything up to make sure there were no hiccups!! Very grateful for everyone's help🙏

August 17, 2025
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Reply from Defy Medical

We appreciate you sharing your experience. We're glad that our team members could resolve the blood work challenges. We value your gratitude and are happy everything was handled smoothly.

Rated 5 out of 5 stars

This was my first appt with P.A

This was my first appt with P.A. Burns and he was very thorough going over my blood test results. He was very knowledgeable regarding my T-Replacement regimen. I was satisfied with the outcome.

August 16, 2025
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Reply from Defy Medical

We're happy to hear that you were satisfied with your appointment and found the review of your blood test results thorough and helpful. We appreciate your feedback.

Rated 5 out of 5 stars

I couldn’t be more satisfied

I couldn’t be more satisfied. I was super nervous going into this, but I appreciate the thorough analysis to figure out what’s going on with my labs. Elizabeth was very thorough and answered all my questions without hesitation. Thank you!

August 13, 2025
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Reply from Defy Medical

We're happy to hear that you were satisfied with the thorough analysis provided. We appreciate your feedback and are glad that all of your questions were answered. Thank you!

Rated 5 out of 5 stars

For the past year

For the past year, this clinic has been relied on for my healthcare needs, and there's consistent impression with their compassionate and thorough care. The team not only addresses health concerns but also makes the patient feel comfortable and understood. The expertise and friendly approach are valued and envisioning oneself as a long-term patient here.

August 15, 2025
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Reply from Defy Medical

What a fantastic review. This absolutely made our day. Keep up the amazing work. We are so fortunate to have patients like you!!

Rated 5 out of 5 stars

Listened and advised

Listened and advised. So much better than typical doc in a box experience.

August 15, 2025
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Reply from Defy Medical

This is exactly what we strive for. Thank you for the glowing review and keep up the amazing work!

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