Defy Mortgage Reviews 16

Reply from Defy Mortgage

Aug 14, 2024

Allison, Thank you for sharing your positive experience with Defy! We're delighted to hear that our team was able to guide you through your first STR investment property loan process smoothly. We understand that first-time investors often feel nervous, so we strive to make the process as clear and stress-free as possible. We're glad you and your husband had a great experience overall, and we look forward to working with you again on future investments. Thank you again for choosing us!

Reply from Defy Mortgage

Aug 14, 2024

Thank you so much, Jeff. Your business and kind review is greatly appreciated. It was our pleasure to work with you and help you max out your cash-out refi. I will relay the message to Anthony and Hannah as well. We look forward to working with you again in the future. Stay well!

Reply from Defy Mortgage

Jul 24, 2024

Much much appreciated, Linda. Thank you so much for your positive review and thoughtful note. We look forward to working with you again in the future! Stay well!

Reply from Defy Mortgage

Jun 6, 2024

Alyssa -- Thank you for sharing your positive experience with us. We are so glad to hear that we were able to guide you through the home-buying process effectively as a freelancer. Congratulations by the way. Navigating the mortgage process while freelancing can certainly be challenging, but our whole goal is to make it so that it doesn't need to be. Thank you for your support and kind words.

Reply from Defy Mortgage

Jun 6, 2024

Hi Amber! Thank you so much for your kind words about Kim. We are so happy that she was able to assist you. We sincerely appreciate your business and look forward to continuing to serve you.

Reply from Defy Mortgage

Updated May 15, 2024

Hi Nicole,

Thank you for sharing your feedback about your recent experience inquiring about rates and fees with one of our representatives. We take these concerns very seriously, as transparency and clarity are paramount to us.

However, after thoroughly reviewing our records and discussing with our staff, we have been unable to identify your specific interaction or locate your account in our system. We would appreciate the opportunity to investigate this situation further to address your concerns and ensure this does not happen again.

Please reach out to our EVP, John Wagner, directly at jwagner@defymortgage.com with more details such as the name of the representative you spoke with and the date of your interaction. This additional information will help us look into this more effectively.

If there was any miscommunication or lack of clarity on our part, we sincerely apologize. We want to make sure you have a clear understanding of our rates, points, fees and closing costs. We are also committed to providing additional training to our team as needed to ensure we are always upfront and transparent.

Your feedback is valuable to us as we continually strive to improve our service. Thank you for bringing this matter to our attention. We look forward to hearing from you and working to resolve this situation.

Reply from Defy Mortgage

Jan 29, 2024

Janelle -- Thank you so much for your thoughtful words. It's been a pleasure to work with you. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out!

Reply from Defy Mortgage

Jan 29, 2024

Thank you, Sam. We appreciate that immensely. Please do not hesitate to reach out if we can be of any additional assistance now or in the future.

Reply from Defy Mortgage

Dec 27, 2023

Thank you Max for taking the time to leave such a thoughtful and positive review regarding your experience working with our team. We aim to ensure each client is matched with the mortgage product that aligns best with their unique situation and always feels valued. We sincerely appreciate your business and look forward to continuing to serve you.

Reply from Defy Mortgage

Dec 27, 2023

Thank you, Thomas. We value you choosing us as your mortgage partner.

Reply from Defy Mortgage

Dec 27, 2023

Jordan, thank you so much for your thoughtful words and continued support. We sincerely appreciate your business and look forward to continuing to serve you.

Reply from Defy Mortgage

Dec 27, 2023

Thank you, Thomas. We are so glad to hear that. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out.

Reply from Defy Mortgage

Dec 27, 2023

We certainly appreciate your kind words and continued support Alexander.

Reply from Defy Mortgage

Dec 27, 2023

Jean -- We appreciate your thoughtful review and you referring others to explore financing options with us. Our team cares deeply about each client we serve, so please do not hesitate to reach back out if we can be of any additional assistance now or in the future.

Reply from Defy Mortgage

Dec 4, 2023

We appreciate it, Skip. Obtaining a mortgage should be an empowering experience, and we are thrilled to continue working with you in the coming years. Thank you for your trust and continued business.

Reply from Defy Mortgage

Dec 4, 2023

Thank you, Jacob. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out.