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deinSchrank.de Reviews 1,354

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TrustScore 4.5 out of 5

4.4

Furniture Manufacturer
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Company details

  1. Furniture Manufacturer

Written by the company

deinSchrank.de ist eine der führenden Marken für maßgefertigte Möbel und Wohnlösungen in Deutschland und Europa. Mit einer breiten Palette von Produkten und hochwertigen Materialien ermöglichen wir es unseren Kunden, individuelle Möbelstücke zu gestalten, die perfekt zu ihren Bedürfnissen und ihrem Lebensstil passen. Unsere engagierten Mitarbeiter und unser Engagement für Qualität und Kundenzufriedenheit sind der Grundstein unseres Erfolgs und unserer hohen Markenbekanntheit. Wir sind stolz darauf, innovative Lösungen für die Wohnraumgestaltung anzubieten und unsere Kunden dabei zu unterstützen, ihr Zuhause nach ihren Vorstellungen zu verwirklichen. Besuchen Sie www.deinschrank.de, um mehr zu erfahren.

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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Good work together

I had already written a review before but the company got in touch and sorted things out. I am happy with our communication and with the support they have given and the readiness to amend misunderstandings.

Thank you

August 8, 2025
Unprompted review
deinSchrank.de logo

Reply from deinSchrank.de

Liebe Kundin, Lieber Kunde,

es tut mir leid, dass Sie nicht vollständig mit Ihrem Auftrag und der Montage zufrieden waren.

Bitte melden Sie sich mit Ihren Kundendaten bei unserem Kundenservice.

Beste Grüße,
Alexandra von deinSchrank.de

Rated 1 out of 5 stars

It's a scam

I paid over 6,500 € for 2 wardrobes, and then waited. When the order didn't come I had to call and email repeatedly to get an answer.
Now they're claiming to be filing for bankruptcy and are asking me to pay an extra 781,79 € in order to get my shipment. But they're still taking orders on their website. It's a scam.

July 13, 2023
Unprompted review
deinSchrank.de logo

Reply from deinSchrank.de

Dear Customer,

we would like to thank you for taking the time to write this review for deinSchrank.de. We are extremely sorry that you have been faced with additional inconvenience due to the initiated insolvency proceedings. Despite these circumstances, our business operations continue unrestricted and we continue to accept and manufacture customer orders as usual.

Unfortunately, strict regulations in insolvency law do not allow us to send you your order, which has been paid in full in advance, free of charge without separately charging you for the logistics costs that are now still incurred. We understand that this is extremely frustrating for you and deeply regret that we cannot offer you a better solution. We would like to apologize to you in the strongest possible terms.

We are eager to address your concerns and questions regarding the strict requirements of bankruptcy law. Please do not hesitate to contact us with any questions or concerns you may have so that we can discuss them with you personally.

Again, on behalf of the entire team, we sincerely apologize for any inconvenience caused.

Kind regards from our production in Rheinbach
Marc Pfeil from deinSchrank.de

Rated 1 out of 5 stars

Extremely poor customer service

I wanted to order a cupboard from deinschrank but it did not happen because of extremely poor and unprofessional customer service.
First, I send them a request for planning via a form on their website, incl. detailed description, picture and a plan. I didn't get any response.
I contacted them via email after three days and asked when I will get a reply. I got a formal reply from Ali A. which did not correspond at all to my request. I asked him again the sane question. He said they did not receive my request and asked me to send it again. I did it and sent it again. Silence. I asked again when I will get a reply. Ali A. replied again that he will not open my Ms Word file "for security reason" and asked to send it again in JPEG or pdf format. Why he did not tell it in advance?! Why customers should push them to work? If their customer service is so unprofessional, I assume that quality of their product is also poor. I will not order anything from this firma.

April 15, 2021
Unprompted review
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