Dekkon Reviews 659

Ordered and pd my credit card bill in full on 2/15 for American Flag outdoor propane firepit-- Deko Living. Item was to ship from Calif and shown on arrive by 2/25. On 2/23, item had not moved since 17th. I called and inquired. Excuse was maybe not tracked. Then excuse was it is rate not to ship immediately. It did not ship on 2/23 as told. In fact in stayed right in same location, moving in a circle in and out of same Calif city. Tues began moving. In 5 business days it should have been delivered on 2nd request, yo North Dakota. Fed Ex from pick up in CA, made it only to Colorado. Now new arrival will most likely take 3 more bus. days.
I had requested by phone call a faster method on 2/23 but simply was told.."ground shipment."
I asked for a credit for the fact someone does not professionally serve customers after order placed. In fact it took this customer calling or it might be glued to warehouse wall still.
I was told a supervisor would need to approve a credit if any from the $20 I requested on 2/23.
On 2/27 when no arrival to ND, I requested $50. I was them told no amount had been agreed on and I will call back on Monday. I was told I would receive a call back after request 1, to indicate a check forthcoming. None..no call.
Twice or more asked if I wanted to cancel. Hell no or I would not have physically and with eyes placed online order.
If this business was diligent for customer, it would have been elevated to a faster Fed Ex delivery not a two to five day delayed one when merchandise was ticketed and ready for 2/17 departure.
Very unhappy in New Mexico.

It is a scam. They take your money. No reply to emails nor website.
I have been trying to contact them regarding my purchase order DK4404 since April 2025, still no answer. I am desperate.

Furnitur not delivered 5 months. They do not reply to any request. I have little hope to get the money back.

In June of this year I received a dining table that was badly damaged in transit. I got an immediate response from customer service, no offer of a refund but a replacement table in a 8 to 12 week time scale.
An order number was provided now some 15 weeks later no response to email enquiries.

Hello,

No one is responding to my emails so I’m using TrustPilot in hopes to get a response.
I am checking the status of my order DK4686. I placed this order at least 5 months ago and I still have not received it (5 chairs). Please reply with an estimated time of arrival.

Thank you,
Steven Niezgoda

I made an order in May. I still doesn't receive the chair. They do not answer to e-mail or phone or chat.
Maybe they just took my money.
Don't buy on this website.

The chair I received does not match what was advertised on the website. It's much lower to the ground, the headrest is very low as well. The worse part, it's tilted backwards to a dangerous and uncomfortable extent. It's the Pallas rocking chair. It also has some additional covered up holes on the back, and the colour is more mustard yellow than bright yellow. The worst thing of all, the metal support for the legs is nothing like the picture!!! A huge disappointment!! A complete scam.

They do not honor their warranty policy. They offered to replace a broken chair due to a poor build quality, and then stopped responding and never sent the chair.

its been 1 and a half weeks since i made an order, it was supposed to arrive in 24h/48h and until now no news from the chairs, no status update, no responses to the email or chatbox, i have no idea where my package is. dont buy here.

Still no news of a sale of 5 chairs made in April. I just want to know when the chairs will be there or if I can cancel this order and be reimbursed. PLEASE CONTACT ME ASAP !!!! My Command number is TR : Commande DK4313 confirmée

Horrible store! They sent me dry chairs with legs falling off and refused to refund my money. I filed a complaint with the Consumer Rights Protection Committee.

Nice material, easy to assemble.

Armchair broke after 5 dans without any use. Very badly make. 2 peaces within 3 cm for ajustement I guest. Need to be repared already.

Ordered 3 chairs in January, expected delivery date was supposed to be 5 working days. It’s been 5 weeks now and still haven’t received anything, nor do I have more information about when to expect them.

Article as described, good price and fast delivery.

I bought 3 tall chairs and I wanted to return them because I felt they were too tall for my kitchen. Then I asked for a refund after 15 days (in Spain the companies must refund up to 14 days). I asked just one day after but at the end I found out the height of the chairs were mistaken compared to what they announced on their website. Therefore, they had to refund me for misleading advertising. They did, but the whole experience was bad, plus I expect a company selling products to check all the products’ info before publishing it.

Goods ordered in March, €50 paid for delivery.
Part of the order arrived in June.
Still haven’t received the second part of the order!!!
All received now🤞🏼
I would like to point out that Dekkon was not responsible for the delivery company GLS. The delivery company was a total disaster!!!

Very good service

Total joke of a company. Table delivered which was water damaged and wood split. Asked me to dispose of the table then didn't give me full refund!! Refused to give me complaint details. Avoid avoid avoid.

Terrible experience. Fraud.