DelayFlight24 Reviews 

Absolutely disgraceful service from DelayFlight24!

Our claim has been ongoing since late 2024, and now in October 2026, we still haven’t received our money.

The airline has confirmed that DelayFlight24 received our compensation, yet they continue to hold our funds.

We have submitted our bank details and contacted them countless times through emails and their website. Nobody responds, nobody explains, and nobody pays!

Almost two years of chasing our own money is completely unacceptable.

We have kept evidence of everything and are now considering legal action.

DelayFlight24, where is our money? Why are you ignoring your customers?

I strongly advise others to think twice before trusting this company.

DelayFlight24 successfully handled my flight compensation claim, and I have now received my payment after their agreed fee was deducted.
However, the payment process took much longer than expected. After my claim was approved, I had to send several follow-up emails because the promised payment dates kept being missed. Communication from the Finance team could have been much better, and I was often left waiting for updates.
I would like to thank "Luca" from customer support, who was always polite, responsive, and kept following up with the Finance team on my behalf.
In the end, the claim was successful, but the overall experience was more stressful than it needed to be because of the delays in payment. I hope the company improves its communication and payment process for future customers.

Submitted a claim Oct 2024 and still nothing keep getting told it’s been forwarded to there legal team it’s a absolute joke avoid

If only I could give this shower a -5. Wasted two years back and forth with BS e-mails claiming the case is going to court. Have the nerve the claim I was paid out and sent me an invoice. Dealing with various different agents who couldn't tell their arse from their elbow. After two years I was told the case was closed and they would not be invoicing. Useless shower !

they forever ask me to submit the same documents which i have multiple times, and never get to payout and dont answer, i have contacted the airline and they said they had transferred the claim and credits to them so they are just withholding my money, scam!

I travelled 10 months ago and still have not received payment. They keep asking for an IBAN number which the United States banks do not use. I provided the SWIFT number and still NOTHING. I think this company is a fraud.
Interesting that they say they cannot
Find a claim which appears to be their typical response despite months of back and forth on my claim!!!! They state they cannot send me my money because I can not provided an IBAN which is NOT used in the United States for international money transfers! We use a SWIFT. Number which I provided. If this company is reputable I assume they can figure out how to transfer money to customers in the US!

DelayFlight24 is not to be believed or trusted. It will submit your claim to the airline and then forever tell you that the airline has not responded. Even after the airline had indeed responded and notwithstanding that the compensation had already been paid (to DelayFlight24). Only after approaching the airline directly and being advised that payment had been made, and forwarding this information as proof of payment to DelayFlight24, did DelayFlight24 acknowledge that compensation had indeed been made (6 weeks earlier than their last denial that there had been any response) and only then did I receive the funds, 21 months after submitting the original claim. Claim # DF21994

I had an amazing experience with this service!
My Ryanair flight from Rome to Brussels was delayed by over 4 hours, causing me to miss an important appointment. I wasn’t sure how to claim compensation, but this service made everything incredibly easy. They handled my case professionally and I received my compensation exactly as they had promised. The customer support team was always available and very helpful, in particular Mr. Luca.
I highly recommend them to anyone dealing with flight delays or cancellations!

SOMEONE SHOULD GET THESE SCAMMERS AND EAT THEM UP !!!!!!!!!
They pretend they are helpful and i am still waiting to see 1 penny from these .......

Do not use this company, there are many other operators that provide you with much better service.

I’ve received confirmation from the airline that they had already provided them with the funds for the claims. But it’s been nearly 2 months of me chasing. They say the same thing - “ As indicated in the faq, you will have to wait about 120 days to receive an update, which is the period necessary to conclude the process and receive a reply”. There is ZERO mention of 120 days to wait anywhere on their site including their FAQ. Which is also a ridiculous policy to have. This is a SCAM

They emailed my wife and she sent them our details. Because we were following a claim with Cathay Pacific directly she thought she was dealing with the airline.
Avoid at all costs

This company is a scam. Please be aware of this company. After they have received a settlement from the airlines on my behalf i was told to wait 120 days for a reply from delayflight24, not my settlement, only a reply. Then on top of that they are using my name to give themselves reviews. TOTAL SCAMMERS

It is a scam, this is a site to collect your passport and personal information for free.
Also when you search their webpage on google it looks like a very high review score as like google reviews, however this is their own website reviews, not google review. A well organized scam!

AVOID

From 2022 i wait the respond ! Very bad company !!!!!! I think they took the moneys!!!

Seems like a total scam nearly a year and nothing they keep saying they are waiting response from airline , don't use these

1 year and they still haven't done anything am worring they just collect your info and sell it as they don't pay you anything.
Am going to report it to Google they they can look into this con so other people don't go through what we have .

Avoid this try somewhere else or your airline.

AVOID

DelayFlight? More like Delay Payment, Delay response time, Delay updates, delay everything. Honestly I can't believe how poor and rude a business could be. 10 months of waiting to get my compensation and counting. Luca is absolutely useless, worse than useless. According to them, they still haven't got a response from the airline, despite it being 10 months and them being a "professional business". I wish I had an option for 0 stars or negative. Complete waste of time. I would strongly recommend everyone to stay clear of this business, as far away as possible. Unbelievable.

Update... Still waiting from MAY 2023. DF30923 claim number. Have sent a follow up email which I'm going to assume is going to be "the airline hasn't responded" "it sometimes takes years and years and years to sort out" "the courts are closed" or some bs

Still going on 10th November 2025. Still haven't had an update or anything, they are a ridiculous business.

Update 11th November
Delayflight still haven't spoke to Vueling the airline after 2 and a half years. Apparently their lawyer hasn't had a response, I'd look at getting a new lawyer personally.

I submitted a claim on 19th December 2022, and to date, I'm still waiting to hear a resolution. The legal service has been really really bad; I don't recommend it at all.

The experience was great because you help to quickly resolve the problem. Thank you for all the help

Submitted my claim 1 year ago, I am still waiting for response/compensation