delilahcosmetics.com Reviews 85

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their superb quality, often highlighting their natural look and long-lasting wear. Many appreciate the vegan and cruelty-free credentials, and the wide range of colors available. Reviewers frequently mention the quick delivery and excellent customer service, with products arriving well-packaged and on time. However, some customers were not happy with certain products, citing issues like eyeshadow crumbling, foundation being too dark, or mascara brushes being too large. A few also mentioned that some products, like certain cream lipsticks, lacked staying power or clumped on the lips.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the foundations,... See more

Quality

People report positive experiences with quality. Many customers praise the superb quality of the products,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and swift... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic brand and one that I value. I purchased the Eye Brow shape defining gel. It’s magical and works much better than the micro blading brows I have had done; I could have saved a lot of mo... See more

Company replied

Rated 5 out of 5 stars

Vegan and Cruelty Free - I love this about Delilah and hope they stay that way and don't succumb to selling in China like some other companies have done. I like many products in their range, my most... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the eye pencils, I received one in a beauty box and was really impressed, so I ordered a set, the colour goes in so smoothly, no dragging, and stays in place all day. Really quic... See more

Company replied

Rated 5 out of 5 stars

First time purchase from Delilah Cosmetics and I’ve not been disappointed . Have been searching for a face tint since my normal one had been discontinued . Bought time frame and I absolutely love it .... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Wholesaler

Written by the company

delilah is proud to be a BCorp and PETA-certified as both a cruelty-free and vegan cosmetics brand. Committed to crafting high-performance, award-winning formulations, delilah combines impressive results with beautifully designed, elegant packaging. The make-up range is thoughtfully curated to be effortless, uncomplicated, and easy to love. The collection is available in the iconic beauty hall at Fortnum & Mason in London, as well as in leading spas and salons across the UK and select European markets. delilah continues to earn prestigious accolades, including Marie Claire’s “Best Vegan Make-Up Brand” award and being named “Best British Make-Up Brand” for the third consecutive year at the 2023 Beauty Shortlist Awards. Sustainability is at the heart of delilah’s mission. The brand is a pioneer in using Post-Consumer Recycled (PCR) plastics in cosmetics, with its tubes and caps made from reprocessed plastic. This innovative approach breathes new life into existing materials, reducing plastic waste in landfills and minimising the need for new virgin plastics. delilah also proudly carries the FSC (Forest Stewardship Council) tick tree logo, signifying that its products are made and packaged using materials sourced from responsibly managed forests.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

85 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The website is easy to use

The website is easy to use, and good short videos on how to use the products.
The products always arrive quickly and well packaged.

February 23, 2026
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Reply from delilahcosmetics.com

Thank you for sharing your appreciated feedback. Enjoy your delilah products

Rated 2 out of 5 stars

Alibi perfect cover foundation- Disappointing

Alibi perfect cover foundation- read reviews and gave it a try , expensive mistake- very drying and sits in fine lines also I do not find the coverage is even when using either a foundation brush or finger tip application. I use lancome Absolu moisturiser and have found most foundations and skin blurs apply really well after applying Absolu - Alibi is not a cheap purchase to discard after a few uses as is not giving me the expected result as an experienced skin care and make up user. Also be aware of shade difference ( foxy) of cream lipsticks as also purchased online and is not as expected either and has no staying power at all , which i kind of expect with cream consistency but Delilah one clumps on lips even with lip prep beforehand

March 6, 2026
Unprompted review
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Reply from delilahcosmetics.com

Hi Cec39, Thank you for taking the time to leave a review for the Alibi Foundation and Foxy Lipstick, we appreciate your feedback and would like to help resolve. Please do contact us directly on customerservices@delilahcosmetics.com Love delilah x

Rated 3 out of 5 stars

Shade too dark

I wanted a foundation with SPF from a cruelty free company and Time Frame seemed to fit my requirements. I checked the shade I should choose from my current shade from an alternative brand, which suggested I should opt for Pebble. Unfortunately, however, upon trying this, it is far darker than expected for my winter skin tone and I will have to wait until summer to use it. Therefore, I am a little disappointed.

January 26, 2026
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Reply from delilahcosmetics.com

Hi Julie, Thank you for taking the time to leave a review for the Time Frame Foundation, we appreciate your feedback about the colour not being the right match for you. We're sorry to hear that this has made you hesitant about our product. We have contacted you directly to help resolve. Love delilah x

Rated 5 out of 5 stars

Prompt delivery and tracking

Prompt delivery and tracking

January 26, 2026
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Reply from delilahcosmetics.com

Thank you, we pride ourselves on prompt delivery for our customers to be able to enjoy their delilah products.

Rated 5 out of 5 stars

Great

Great cosmetics, I’m loving the eye shadow sticks. So easy to use.

January 26, 2026
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Reply from delilahcosmetics.com

Thank you for taking time to review. Yes the smooth eye shadow sticks apply so easily.

Rated 5 out of 5 stars

Great product

Great product, easy ordering system

December 29, 2025
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Reply from delilahcosmetics.com

Thank you for leaving review.

Rated 2 out of 5 stars

Very difficult to select the right colour!

It’s hard to say much. I spent ages on my iPad and using mirrors trying to get the right colour for my skin tone but failed miserably. The colour I selected was far too pale. What a waste of time and money..and product. I can’t afford to work my way through other colours. What a pity there are no testers to buy of a better tool to help the selection.

December 29, 2025
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Reply from delilahcosmetics.com

Sorry that the colour was not right for you. We do send foundation samples which looks like you were not aware about. We also have local delilah stockists whom would help with shade selection. If you would like to pop an email us at customerservices@delilahcosmetics.com, we can help select the right shade for you.

Rated 5 out of 5 stars

Have been using their products years

Have been using their products for a number of years --

December 29, 2025
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Reply from delilahcosmetics.com

Glad to see a loyal happy customer, thank you for taking time to leave a review to help others discover delilah

Rated 5 out of 5 stars

Absolutely love the eye pencils

Absolutely love the eye pencils, I received one in a beauty box and was really impressed, so I ordered a set, the colour goes in so smoothly, no dragging, and stays in place all day.

Really quick delivery and a great choice of colours. A little bit expensive but last for ages, so worth it.
Also bought a cream lipstick in Muse, which is lovely , a gorgeous soft neutral colour.

December 29, 2025
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Reply from delilahcosmetics.com

Pleased you discovered delilah in a beauty box. Our products are formulated to be long wearing and stay in place all day. Thank you for taking time to leave review.

Rated 5 out of 5 stars

Delilah Products

Easy to order online and always prompt delivery. Fantastic make-up. Good quality products. Good value for money.

January 3, 2026
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Reply from delilahcosmetics.com

Thank you very much for taking time to leave a review. We work extensively to produce the best formulations and we are always pleased to read a review stating "Fantastic make-up".

Rated 5 out of 5 stars

Fantastic products, zero complaints

I've ordered a number of products from Delilah now and they've all been fantastic, all arrived quickly, and I'm absolute convert to them. I am now willing then to make a liquid eyeliner pen to complete the set.

December 29, 2025
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Reply from delilahcosmetics.com

Pleased to read that you have discovered the "fantastic products" in our delilah range. Thank you for taking time to leave a review and noted on the liquid eyeliner pen!

Rated 5 out of 5 stars

Lovely product

Lovely product. Excellent choice of colours

December 29, 2025
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Reply from delilahcosmetics.com

Great to read that you are enjoying your delilah purchase. Thank you for taking time to pop on a 5 star review for delilah

Rated 5 out of 5 stars

Lovely products

Lovely products and fast delivery

December 29, 2025
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Reply from delilahcosmetics.com

Thank you for review, we are pleased that you are enjoying your delilah purchase and our warehouse partners aim for fast delivery.

Rated 5 out of 5 stars

Service at it's best!…

I had a problem with my delivery to Spain as Customs wanted to charge me a high amount before they would release the parcel. I contacted Delilah cosmetics and they couldn't have been more helpful. I got an immediate refund and replaced my order with a different delivery address. Goods arrived within a couple of days so all was well.

December 5, 2025
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Reply from delilahcosmetics.com

Thank you for sharing your experience. Sending from the UK to Europe can be tricky and our Customer Services team are on hand to help wherever possible.

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always, love the products!

November 24, 2025
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Reply from delilahcosmetics.com

Thank you for the brilliant as always review, pleased to read you love the delilah products.

Rated 5 out of 5 stars

Absolutely blown away by this make up

absolutely blown away by this make up. I wear very little make up, always have done. This range is light, superb quality and it's so great to know its credentials for the environment, plus its vegan (these both major factor for me choosing it ). I cannot recommend highly enough

November 24, 2025
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Reply from delilahcosmetics.com

That's marvellous to read, thank you for taking time to share and help others make a better choice for delilah products. Thanks

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