Deliverback Reviews 802

My luggage did not arrive on time on the carousal at Athens Airport before a was taking a second flight to the UK. I selected Deliverback as they use DHL and are based on Athens. They provided me with draft emails to the local police, the lost luggage office etc. so their representatives could pick up my luggage. A fair bit of email effort, but got my suitcase back home.

Prescription sunglasses returned from Prague Hilton to US in a week. Would have been sooner if not for the Easter holidays. Very easy communications and delivered to my front door in perfect condition. A little pricey but well worth it!

I had a really great experience with Deliverback and wanted to share it for anyone who might be hesitant about using a third-party recovery service.
At first, I was a bit unsure since they act as an intermediary with airport lost & found (in my case, the police at the airport). But honestly, it turned out to be absolutely worth it. My husband’s phone was found, and Deliverback handled everything quickly and professionally from that moment on.
They immediately arranged the pickup and shipped it via DHL Express — I received it in less than 24 hours, which is incredibly impressive, especially when it’s something as essential as a phone.
What stood out the most was their communication. The team was always responsive, polite, and helpful. I spoke with Georgia and Elisavet, and both were extremely professional and reassuring throughout the process. Every email and call was handled promptly and with care.
The phone arrived perfectly packaged and undamaged, which gave me even more confidence in their service.
Overall, Deliverback proved to be a serious, reliable, and efficient company. If you ever lose or forget something important and want it returned quickly and safely, I would definitely recommend them.

Poor - I had my money taken and was then notified that their service only works in Greece. I gave them all the information that my lost article was in Shanghai and was told it would collected and sent onto my address in Australia.
Misleading and a scam

I left not only my personal but also my work mobile phone on the plane when flying to Athens. Deliverback saved the day by arranging not only the return of the phones but also the collecting, packaging securely and airport liaising. It was quick painless and really easy to access. Superb service and the price paid was a bargain all things considered - will definitely be recommending the guys to the wider team in the office.

They use a shipping company that lost the package and now they wont help or refund the cost of there services. Dont ever use them.

Even though it took a long time, they were persistent and we got our stuff back, again many thanks

I have echo everything everyone is saying.

They’re the worst company and they scam and lie. They were supposed to send me my iPad I left in a taxi in Indonesia and they didn’t label it correctly and the iPad is lost!

I am currently taking legal proceedings against them, but please use another company these are liars and scammers

This is a IA driven scam company.
A very detailed description was given where to pick up my lost iPhone in Addis Ababa airport.
They cashed the money for their investigation and obviously they announced they couldn't trace it back after a respectful waiting time.
This is a greek basement scam company luring desperate customers. Disgustful service, painful how this "clever men" are gathering their funds.

I used Deliverback to retrieve a lost personal item from a hotel at Heathrow Airport after I had already travelled to Aberdeen.

The hotel was initially very difficult to contact and was not replying to emails regarding the collection. However, the support from Deliverback (specifically Athina) was exceptional. She went above and beyond by personally calling the hotel reception to ensure they packaged the item and accepted the shipping voucher.

Thanks to her persistence and the clear communication from the Deliverback team, my item was successfully picked up and delivered to me safely. I highly recommend this service if you leave something behind on your travels.

This service did not work for me. I forgot my laptop at Marrakech Airport, Morocco. A friend went to the police station the next day and confirmed that the laptop was there.

I then contacted DeliverBack and made the payment. About two weeks later, they told me:
“We didn’t manage to locate your lost item. The police informed us they were unable to find it.”

I later flew to Morocco myself and went directly to the police station, where I was able to retrieve my laptop without any issue.

Based on my experience, I do not recommend using this service in Morocco—it did not work.

Beware. And know its rather a black hole once they get your money.
While they call themselves "deliverback", they first charge you only to "locate" your item. It does not include delivery - that is extra. This details was not obvious in the material I read about the service when signing on. Its a fine-print. Once I placed the order, there was no way to cancel it ( I had already located my item, what i needed was delivery service).

The company is useless. Please steer clear. I forgot my item at the airport. After paying them to find it, they did nothing to help. I did majority of the work which included calling and emailing the airport. After I found the item, they refused to ship it back. Saying they only ship items from Greece. They make false claims. Avoid avoid avoid them for your mental sanity.

I paid 19 EUR for Deliverback and reported my iPad missing on the first day after my flight to Madeira. Nothing happened, and after 6 days I simply received a message saying the item hadn’t been found. When I contacted the airport Lost and Found in Madeira myself, they already had my iPad and were taking care of it, and I ended up arranging the shipping home on my own.

Overall, I’m not satisfied with Deliverback’s service because they didn’t actually help locate the item or move the process forward, despite charging for it.

Appalling service. Never collected. Never delivered. As a result my property was destroyed. They then Sadie thy would pay for loss. But again lied. AVOID AT ALL COSTS

I left my AirPods on a plane about 2 weeks ago and while I realized it fairly quickly, the retrieval process has been really tough.
When I came across deliverback, I was excited. Seemed that since I’m able to give as much detail as possible right away, they might have alternative channels to contact the airport than me and retrieve my lost item.

Little did I know but that was not the case. I ended up chasing them, emailing, calling for an update 10 days later, where I was told someone would call me back. No follow up.
The next time I called, it was clear no one had written down the exchange because they were not aware of which airport the item might be at. Just a painful experience.
Finally, after my second phone call they send me an update with yet another website asking to fill out a form on there. I emailed back inquiring more about this website (Troov service?), how it works, if it’s a partner of theirs, if someone antually looks for the items there etc. No response.

The only reason I gave 2 stars instead of 1 is because they answer the phone. Otherwise I am not really sure anyone actually does anything beyond email a lost and found service…

They were slow at the beginning but came through and the items arrived safe via DHL via seamless process. Did what they said on the tin.
Corfu. Oct/November

All they did was try to get Fedex to collect the item. If I wanted that done I would have done it myself! I needed someone in the region to collect the item and post it for me, how hard is that? And that is what was promised.

Customer service is also horrendous. Months of emails for any sort of conclusion and such slow replies and awful call centre.

The process worked just as advertised. I left an item behind in a hotel room. Three days after I placed the order with Deliverback, I received the item via UPS.

Put in request on Sunday evening for a collection in Paris and delivered to west of Ireland Tuesday morning AND it was 30% less expensive than going direct to the courier company - Bravo Deliverback👏🏻👏🏻👏🏻