Terrible. Wedding flowers arrived an hour and a half after chosen time slot when the ceremony had already started and no one was home. Very expensive flowers for what had arrived. Customer se... See more
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I ordered some flowers to get delivered between 7am-11am. And the flowers didn’t arrive during that period of time. I tried to contact the store by email and phone however didn’t get a response. The t... See more
A big shoutout to luxe flowers delivered for creating an unforgettable anniversary surprise! The bouquet I ordered for my wife was not only stunning but also arrived exactly when I requested it. Her e... See more
Company replied
Thank you for alerting the recipient several times! Lovely wreath--just what I hoped for!
3.5
Average
105 reviews
No history of asking for reviews
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My flowers didn’t arrive on the correct…
My flowers didn’t arrive on the correct date and have still not arrived
April 14, 2025
The service was amazing the florist…
The service was amazing the florist recommended other flowers that looked more lovely than the peonies I ordered which were out of season. They were a wedding bouquet and were delivered on time and presented as the picture.
April 11, 2025
Reply from xxx xxx
Hi,
Thank you so much for your kind words! We’re glad our florist could recommend beautiful alternatives to the peonies for your wedding bouquet. It means a lot to hear that the bouquet arrived on time and looked just like the picture. Wishing you all the best for the special day!
Warm regards,
The Luxe Flowers Team
My friend
My friend absolutely loved the flower and chocolate bouquet. She was very overwhelmed ❤️🙏🏿
April 4, 2025
Reply from xxx xxx
Hi S V Patel,
Thank you so much for your lovely feedback! We’re thrilled to hear your friend loved the flower and chocolate bouquet and felt so overwhelmed—in the best way! ❤️🙏🏿 It means a lot to us to be part of such special moments.
Warm regards,
The Luxe Flowers Team
Flowers very fresh
Flowers very fresh, bunch beautiful, kept wet to stay long and in a nic bag! Delivery timely
The only downside is purchase page does not show tracking
April 1, 2025
Reply from xxx xxx
Hi Days,
Thank you so much for your kind words! We’re delighted to hear you loved the freshness and presentation of the flowers. We appreciate your feedback about the tracking — we’re working on improving the purchase experience to make tracking easier for our customers. Thanks again for choosing us!
Best wishes,
The Luxe Flowers Team
the delivery schedule was not precise…
the delivery schedule was not precise enough and the flowers were delivered by the end of the day, way after the event
March 29, 2025
Reply from xxx xxx
Hi Djenane,
Thank you for your honest feedback. We sincerely apologize for the delay in delivery and any inconvenience it caused by arriving after your event. We understand how important timely delivery is, and we’re actively working to improve our scheduling accuracy. We appreciate your patience and hope to have the chance to provide you with a flawless experience next time.
Best regards,
The Luxe Flowers Team
The flowers were not delivered on time
The flowers were not delivered on time. I ordered them for Saturday, but I didn’t receive anything. I also specifically paid for delivery on that day.
March 21, 2025
Lovely bouquet (albeit already wilting…
Lovely bouquet (albeit already wilting within 24 hours). But the customer service of this company is an absolute shambles. I selected a specific day. It was still saying awaiting fulfilment and as it was the day before my wedding, I tried to contact them. No response. Wouldn’t answer the phone or emails. Then the address they claim to be at doesn’t exist. Such a shame that the customer service lets them down. I was so panicked by the lack of response and only reviews I ended up buying another bouquet as a back up. Not impressed at all.
March 19, 2025
Cheated and lied!
My husband ordered bouquet along with chocolate and did not receive them. I'm trying to reach them with no reply for more than a month. They lied saying that I've received the items and Royal mail apologised for not sending it to me. I request a full refund!! Order no. 4504, amount of £173. I request an immediate action !!!!
February 13, 2025
Unprompted review
Great flowers, delivery not so good
My only gripe is that I paid £18 for express london delivery but it arrived outside the delivery window of 11-8pm at 9pm. The flowers however where great and the recepient loved them. So the only reason for 4 stars and not 5 was the delivery time
March 8, 2025
Reply from xxx xxx
Hi Mr. Corvaglia,
Thank you for your honest feedback. We’re delighted to hear the flowers were a hit with the recipient! We sincerely apologize for the delay with your express delivery and understand how important timely arrival is, especially for special occasions. Your comments have been shared with our delivery team to improve our service. We truly appreciate your understanding and hope to exceed your expectations next time.
Best regards,
The Luxe Flowers Team
U guys ruined my surprise i told u guys…
U guys ruined my surprise i told u guys i want a delivery on 23rd February on sunday but u guys delivered today .. it was a birthday gift .. m very upset right now
February 21, 2025
Good delivery
February 13, 2025
Reply from xxx xxx
Hi Steve,
Thanks for your feedback! We’re glad the delivery met your expectations.
Looking forward to serving you again!
Best,
Luxe Flowers Team
Sweet Peas
The delivery by Royal Mail was excellent and spot on time. The Sweet Peas were beautiful and in excellent condition. The only disappointment was they were all white. It would have been nice to had 2 or even 3 different colours
February 14, 2025
Reply from xxx xxx
Hi Andrew,
Thank you for your feedback! We’re glad to hear the sweet peas arrived on time and in excellent condition. We appreciate your note about the colour variety — that’s helpful, and we’ll certainly take it into consideration for future arrangements.
We hope to delight you even more next time!
Best regards,
Luxe Flowers Team
An expensive nightmare
Mimosa flowers are difficult to find in the UK. So looking on line I found this company offering these flowers in a bouquet, mixed with iris. I chose the 15 stems option, which was the cheapest. The cost for delivery was high but I hadn't seen any real mimosa for many years and this was my gift to me.. the bouquet arrived around midday, packed in a secure box. However, to my disappointment, what should have been beautiful and bright yellow little balls was more or less dead flowers. The seems were so short that, apart from 2, the rest went into a small glass. A real disaster. An experience not to be repeated.. I took some photos..
February 14, 2025
Reply from xxx xxx
Dear Ms. Sappey,
Thank you for your order and for taking the time to leave a review.
We're very sorry to hear that your bouquet didn’t meet your expectations. Mimosa is indeed a delicate and seasonal flower, and while we do our best to source the freshest stems available, colour and form can vary — particularly when ordered outside peak season. The variety you received was genuine mimosa, as ordered, though it can sometimes be more delicate and subtle in appearance depending on the growing cycle and weather conditions.
We understand your disappointment and regret that this special treat for yourself fell short. That said, the bouquet was delivered on time, as requested, and signed for on Saturday 15 February.
If you'd like to share any photos with us directly, we're always happy to review them and pass feedback to our florists.
Kind regards,
Luxe Flowers Team
Delivery never occurred even though…
Delivery never occurred even though recipient was waiting. This was time sensitive delivery for a funeral. No idea where the postal service tried to deliver and still don’t know.
My reply: it took 5 months for the reply? The package was not delivered nor was was it collected - I cannot understand why you would say this. If there’s a signature - you can be sure it’s not anyone I know- so sad
February 14, 2025
Reply from xxx xxx
Dear Moira,
Thank you for reaching out and sharing your concerns.
We sincerely understand how important this delivery was, especially given the sensitive occasion.
Upon reviewing the Royal Mail tracking information for your order
tracking number:
https://www.royalmail.com/track-your-item#/tracking-results/3205037110006199DF004
the delivery timeline was as follows:
Saturday, 15 February 2025: Two delivery attempts were made at 8:55 am and 9:52 am, but unfortunately, no one answered the door.
Monday, 17 February 2025: The parcel was successfully delivered and signed for at 2:40 pm at Auchterarder Delivery Office.
We appreciate that you were waiting at home during the delivery attempts. However, please understand that our courier is required to attempt delivery and obtain a signature; if no one answers, they cannot leave the package unattended or at a neighbor’s address without explicit instructions.
We recommend checking with your local delivery office where the parcel was signed for, as it might be possible they left a card or the package was accepted on your behalf.
If you would like, we can assist you in contacting Royal Mail to clarify the exact location of the package.
Please let us know how you wish to proceed, and again, we apologise for the inconvenience caused.
Regards,
Luxe Flowers Team
Reply from xxx xxx
Hi Oluwatobi,
Thank you for your kind message! We’re so happy to hear she loved the flowers 🌺
Looking forward to helping you again soon!
Best,
Luxe Flowers Team
Not very good for the price sorry and…
Not very good for the price sorry and bad quality of paper
February 11, 2025
Reply from xxx xxx
Dear Patrick,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the quality of the paper and overall experience.
We can confirm your order for the Red and Gold Chocolate Bouquet was successfully delivered on Thursday, February 13, 2025, to the address provided.
As we didn’t receive any direct communication about your concerns, we were unfortunately unable to address them sooner. We would be happy to discuss this further and see how we can assist.
Please feel free to contact us anytime.
Best regards,
The Luxe Flowers Team
£150 for a tiny bunch of flowers…
£150 for a tiny bunch of flowers wrapped in paper and nothing in budd. Disappointed is an understatement and our such a difficult, sad occasion ... gutted
February 10, 2025
Reply from xxx xxx
Dear Shaun,
Thank you for your feedback. We are truly sorry to hear that you were disappointed with your order, especially given the difficult occasion.
We would like to clarify that your order for the White Lily and Iris Bouquet was delivered and signed for on Tuesday, February 11, 2025, at your provided address. Unfortunately, we did not receive any direct communication or concerns from you before your review, which means we missed the opportunity to address any issues or make things right.
We always strive to provide beautiful, high-quality arrangements and would welcome the chance to discuss this further to ensure your satisfaction.
Please feel free to contact us directly if you would like to talk more about this.
Kind regards,
The Luxe Flowers Team
Flowers come very well presented and in…
Flowers come very well presented and in great condition. Well wrapped to keep them hydrated. Would recommend again.
February 10, 2025
Reply from xxx xxx
Hi Tom,
Thank you for your great feedback! We’re glad to hear the flowers arrived well presented, fresh, and well-protected. Your recommendation means a lot to us.
We look forward to serving you again!
Best regards,
Luxe Flowers Team
Reply from xxx xxx
Hi Bouqrais,
Thank you for your kind words! We’re glad our team could assist you quickly and helpfully.
Looking forward to serving you again soon!
Best,
Luxe Flowers Team
Flowers not received on time event…
Flowers not received on time event missed . In fact flowers still not arrived at time of writing this
January 31, 2025
Reply from xxx xxx
Dear Sue,
Thank you for your messages and we truly apologise for the delivery difficulties you experienced.
We understand how important it was for the flowers to arrive on time for your event. According to our records and Royal Mail tracking, the flowers were successfully delivered and signed for on Saturday afternoon at your address.
If there are any further concerns or if you need assistance, please do not hesitate to contact us directly. We want to make sure you are fully satisfied.
Thank you for your understanding.
Best regards,
The Luxe Flowers Team
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