Deliveroo Reviews 569

Driver made no attempt to deliver. We were all home. Got a message to say food was left in the garden - it wasn’t. Contacted them and they said the driver would not return and I wasn’t eligible for a refund because they had attempted to deliver. Restaurant won’t engage as they are a third party supplier. So I literally just gave them money for nothing and they spoiled a family birthday dinner. Live chat support was incredibly unhelpful.

Food arrived in a terrible state. Half of the order was missing and the rest was completely destroyed. Contacted Deliveroo customer support about the issue and they refused to acknowledge the issue of the destroyed food and issue a reimbursement.

Very poor support from the customer service. I received an order that had issues and they not only claimed it was not their problem but also exited the chat without even let me aknowledge a reply.
Very very poor service

I ordered from Xian street food. The driver dropped my food all over the ground. He didn't speak any English. I asked for a refund but he didn't understand me so we spent 15 mins speaking into an app trying to translate back and forth to each other. He took a photo of the food he had dropped on the ground as evidence for Deliveroo that the order was not delivered. However, I never received a refund. I contacted deliveroo and waited ages for them to reply. They told me that I needed a photo of the food on the ground as proof. At this stage the food was already in the bin. I asked if they could contact the driver as he had a photo, but they said they had no way of knowing who delivered the food. I won't be using them again

Worst service ever. Ordered Camille, missing food. Emailed customer service, what a joke, no interest, questions asked clearly copy and paste and highlighting the fact that my email wasn't read. Second email 11pm at night! Requested photographic evidence!
Its important to note that this never happened when ordered directly from Camille. I will never use Deliveroo again

Worst than 1 star!!!!! Delivery driver called me ask for the 2 digit number then dropped phone on me and no food delivered!!!!!! Never ever ordering from Deliveroo again 😡I will tell the world to stay far from them

I have never left a bad review in my life but just felt like people had to be warned with how appalling their customer service is. I have never had a worse experience. I have never had a deliveroo account and I haven't ordered from the site but it came to my attention that there was a charge for Deliveroo plus on my debit card. I thought this might be a mistake as a result of my amazon prime account which you can activate a free deliveroo plus membership with ( i never did ). I rang the customer service number where i was told they can see the transactions made on my card and that it is not coming from my deliveroo account, however they couldn't disclose the email address of the person making the transaction as the "data isn't related to me personally." Right. So they could see that the transactions were fraudulent and i was told , which i have in writing in an email, that there would be a temporary hold on my card while it was investigated further by their financial team. This was the 7th of july of this month and yet another deliveroo plus charge was placed on my card 31st of July. I rang the same support number again and was talking to the same woman as before but this time was told i have to email the support email address because it's out of her hands. So i emailed this email address and as someone else said in their review , i was met with generic / automatic responses and every single time i replied with details they asked for it was someone else replying. Over three days i had 7 if not more different people reply when i would reply to one of their emails and each time the person would be uneducated on the situation and ask for the same details again. When i first saw the transaction for deliveroo plus i was immediately going to cancel my card but seen as the only transactions on my card that were not my own was for deliveroo plus i didn't because as i said above i was told that any future payments for deliveroo with my card would be blocked as they know they are fraudulent and yet i was still charged a second time. I currently have my card frozen because i'm a 3rd level student and don't want any more money taken , they customer service team is an absolute joke , all i want is my refund for at least the second transaction if not both and then i will cancel my card because they won't refund it if my card is different . Everyone who is saying that they are a scam is 100%, they will do absolutely anything to avoid refunds and it seems deliberate that they reply with a new person every time. I will never ever use deliveroo.

We’re based in Dublin. Ordered food from Deliveroo which we never got. Rang the helpline (not based in Ireland by the sounds of it). They said that the driver said they’d arrived at our house, got no answer, and tried to ring me. They didn’t, and I could prove it. Deliveroo didn’t care. They were reading from a script and couldn’t have cared less. Obviously told not to give refunds under any circumstances.

Didn't even get food delivered and when I rang them about it they couldn't sound less interested and put blame on store.

Ordered with Deliveroo. Driver did not deliver the food, didn't ring bell or didn't leave food outside the flat. Deliveroo says that since it was down as delivered they won't refund. This is a scam.Stay away from these vultures

My Deliveroo driver was so rude to me ignored me when he pulled up to my house I kept trying to get his attention and he just kept ignoring me, then my neighbour whistled at him to try get his attention and as soon as he whistled the Deliveroo driver took the food out of the basket pushed passed me (I was by my gate) threw my food on the pavement outside my front door and then went back to his moped. I was so shocked at this that I told him he was a rude person, I went back to my house and he came back over and started kicking in my front door.

I’ve never had an experience like this before and as a young girl I was scared. My neighbour went over to him as he seen he was trying to kick my door and he proceeded to try hit my neighbour. People like that are dangerous and shouldn’t be allowed work for Deliveroo.

Incorrect order delivered. Sent all the pictures they requested, order details etc. Would not call the driver to get the correct order, make a new order to be delivered to me or refund my payment. I went through three different people - who I suspect were the same person - on chat and email and despite providing all the proof they needed they kept my money and I guess the driver, Mohamed, had a nice dinner tonight.

What a load of sh**. I have only ever ordered Deliveroo 3 times in the last year and all 3 times my food has been stolen!! As helpful as the customer service team were, providing refunds etc, their sh***y delivery drivers are a shower of thieving ba****ds. I’m so annoyed. It really puts me off ordering Deliveroo. Much rather pay a higher price and order directly from the restaurant.

Ordered food and after over an hour the driver called that he at an address no where near where I live. They gotten the exact address including the Eircode so it shouldn't be hard to find the address. Around 10 minutes later they called from Deliveroo that the food would not be delivered. Will never use Deliveroo again!

Our cyclist was pulling into our estate so I decided to go down to meet him. When I got there he did not speak any English and gave our food away to another lady living in our apartment complex without asking for the code. The only way he could know if it was me was through the code because he could not understand simple English. So I provided him the code so he would know it was for me. He then proceeded to cycle away in a panic saying he does not speak english. I complained to the support department about the incident and they will not help because the code was given. Seems like a scam. Never again.

Ordered with them. Driver did not deliver the food and didn't phone us ( number was provided as part of the delivery process ), didn't ring bell or anything. Also didn't leave food outside the apartment building entrance. Deliveroo says that since it was down as delivered they won't refund. Order with deliveroo if you want to be a victim of theft.

Placed an order using the 10 euro off they didn't give a notification that the code is not valid until i was about to pay and didn't have the option to cancel the order cause it automatically added the 10 euro to my bill

Cold food and offered €1.70. Horrible customer service.

Hi placed a 50 euro order for Macdonalds with Deliveroo Dublin at 11pm by 12 we checked the app to see it was attempted to be delivered but no answer there for no refund, we have cctv to the front of our house no one knocked or rang the door they will not entertain any clime ..I have 3 sons who would order regularly not any moor. Terrible customer service.

Ordered groceries from mace ballally in Dublin, breakfast for my kids for morning. It said it was being delivered for 40 minutes. Moving from ‘estimated delivery 7 mins’ to 13 etc. then it just cancelled and I got a very rude call from customer service to say it was unable to deliver and would take 10 days to refund my money. I was upset, not angry just in disbelief and scared and sad and worried, and the phone service guy just hung up on me. leaving us with no money for 3 days to get food! So no food and no money, I’ll get my boys to hold their stomach for a few days! What an absolutely horrendous delivery service. So rude. I’m really upset